A Manager Sticking Up For Their Employees?!
One day, [Shift Leader #1] informs me that [Assistant Manager] wants us to close down the grill at 9:00 pm — no more food orders after 9:00. I am mildly puzzled since we are open for another hour, but I don’t question orders.
Several months later, a couple of regulars want to order something grilled, and it is 9:30. I apologize and tell them that I am sorry, but we closed the grill at nine. They demand to speak to [Shift Leader #2], who comes out and gets in my face.
Shift Leader #2: “WHY DID YOU TELL THEM THE GRILL IS CLOSED?! IT NEVER CLOSES! ARE YOU STUPID?! WHY THE H*** WOULD YOU TELL THEM IT CLOSES?!”
I’m near tears from being yelled at.
Me: “[Shift Leader #1] said [Assistant Manager] told us to!”
Shift Leader #2: “YOU ARE A G**D*** LIAR! She would never tell you that! I’m writing your a** up, and you’re getting suspended for this!”
I nearly hyperventilate right then. I keep insisting that I was told to do it and was just following orders, but she won’t have it. I finish the night out, break down crying, and run to my car and leave. I seriously consider quitting.
[Shift Leader #2] and I both have the next day off. [Shift Leader #1] goes in and sees the write-up I was given and the notice that I am to be suspended for “insubordination” because of my “lying” to [Shift Leader #2].
The following day, I go to work and I’m not looking forward to it. To my shock, [Shift Leader #1] runs in — she usually doesn’t run, so wow! — and takes me into the office with her and the manager. She asks me what the h*** happened.
I break down all over again, telling her how [Shift Leader #2] yelled in my face. She storms out and practically drags [Shift Leader #2] in by the ear.
I am asked to wait outside for a second, but [Shift Leader #1] is so peeved that I can hear the chewing out through the closed door.
Shift Leader #1: “[Shift Leader #2], your behavior is inexcusable. First of all, you never get into an employee’s face like that or yell at them. Second of all, I did tell [My Name] to close the grill at nine. You wrote [My Name] up for following orders.”
Shift Leader #2: “How was I to know that?!”
Shift Leader #1: “It would have taken you less than a minute to call me to confirm what I had said. Even if I didn’t pick up, you could have asked me at a later date.”
Manager: *Equally loudly* “Furthermore, [My Name] would be fully in her rights to bring down the thunder on your head! You need to take one huge step backward on your attitude and behavior, because if this is how you’re going to treat employees, you’re a liability to the company.”
The chewing out does a lot to put a soothing balm on my heart, even though the conversation quickly quiets down and I can’t hear them anymore.
When I come back into the room, [Shift Leader #2] is very quiet and won’t look me in the eye.
Manager: “[My Name], I am very sorry that you were treated this way by [Shift Leader #2]…”
He issues a number of platitudes about [Shift Leader #2]’s behavior not being in line with company policy, etc., but at least his apology seems sincere.
Shift Lead #1: “Now, I admit that I am at fault in that I misunderstood [Assistant Manager]; we’re supposed to close the hotbox at 9:00 pm, not the grill. So going forward, please keep that in mind. But I promise you that you did not do anything wrong and the misunderstanding is on me.”
The manager rips the write-up to pieces in front of me and then runs it through his shredder.
Manager: “If you would like to take the day off and just breathe, I’ll make sure you’re paid for the whole shift.”
I decided to take him up on the offer, and though that job had its usual retail headaches, from then on, [Shift Leader #2] avoided me unless it was directly work-related.