Someone Was Asking For It

, , , , | | Working | August 14, 2019

(It’s some time before sunrise on a cold, rainy day. I decide to stop by a fast food restaurant on my way to work. While ordering, it seems to me that the lady on the microphone isn’t feeling too happy, and who can blame her with this weather? I decide to help out.)

Me: “Listen, can I buy you guys some coffee? How many of you are in there right now?”

Worker: “Really? There’s five of us.”

Me: “Okay, add five coffees to the bill. Enjoy!”

(She thanks me and everything proceeds as normal. But as I’m paying, the manager stomps up to the window, utterly livid. All but yelling, he points a stabbing finger at the worker.)

Manager: “Did they ask for coffees?!”

(I don’t figure out immediately what he is implying and wonder whether one of them may have wanted some other drink.)

Me: “Yeah, they all did.”

Worker: *suddenly struck with terror* “No! No!”

(I realize that the manager means whether the worker asked me to get them something in the first place, and I panic slightly, not wanting them to get into trouble.)

Me: “Oh! No, they didn’t ask first, I offered… Everyone looked miserable and I thought I’d cheer them up! On my own initiative! It was my idea!”

Manager: *crossing his arms skeptically* “Really. Okay, here’s your meal.” *hands me my meal* “Good-bye.”

(As I drive off, I look in my rear-view mirror to see the manager sticking his head out of the window, sneering, and shaking his head, before going back inside abruptly and slamming the window. I get that there may have been some earlier incident to bring on this hefty reaction, but wow, guy. I only hope the workers didn’t get into further trouble. What a way to start the week.)

Working With This Guy Is Just A Scream

, , , , , | | Working | August 13, 2019

(I am a waitress at a restaurant chain. We have a new general manager who, according to my coworkers, is very unpleasant to work with. He screams at them over slight mistakes, but luckily, all my normal shifts since he started working there have been under the much nicer shift manager. One day, my luck runs out, and I get the mean general manager. This happens while I’m waiting on a 75-year-old lady during that shift.)

Me: “How is everything today, ma’am?”

Elderly Lady: “It’s absolutely delicious, thank you.”

(Just then the general manager storms toward me.)

General Manager: “What the f*** are you doing?! Why aren’t you waiting on the other tables?! You’re so f****** useless!”

Me: “But I—“

General Manager: “Shut it! You go over and serve those customers right now, and then come straight to my office!”

(The general manager storms away. I’m close to tears at this point. The lady is visibly angry.)

Elderly Lady: “Sir! SIR!”

General Manager: *turning around* “WHAT?!”

Elderly Lady: “You’re the manager here, right?”

General Manager: “Yes.”

Elderly Lady: “Just what do you think gives you the right to scream at her, young man? She’s done nothing wrong!”

General Manager: “Because I’m her boss, that’s why! You can’t tell me what to do!”

(The lady ignores him and gives me a $10 bill.)

Elderly Lady: “For you. Don’t let what he says get to you. You’ve been doing a very good job.”

General Manager: That’s it!

(Without warning, he stomps over to the table, snatches the $10 from my hand, and stuffs it into his shirt pocket.)

General Manager: *screaming in my face* “YOU’RE FIRED!”

(I break down crying. The whole restaurant is now staring at us. The lady, who by now has had enough, stands up and gets up close to the general manager.)

Elderly Lady: “Now, listen here, young man. This poor girl has been nothing but nice and sweet this whole time. She’s been doing her job very well. You, on the other hand, have been nothing but rude and unprofessional. All you have done is scream and yell at her for no particular reason, and now you’re firing her and taking the tip I gave her? Shame on you! Shame, shame, shame on you!”

(The lady went to the register, paid her bill, and left without so much as saying a word. Several other patrons got up and walked out after her, some of them doing so without paying. That night, I got a telephone call from the district manager profusely apologizing for the general manager’s actions and telling me that my firing had been overturned, and that I could resume my normal schedule the next day. He paid the restaurant a visit that day, and I arrived just in time to see him in the office, going practically nuclear on the now ex-general manager for his behavior. The shift manager was promoted into the newly-vacated general manager position. And I got my $10 back.)

Be Glad You Didn’t Send Him Out For A Flux Capacitor

, , , , , , | | Working | August 12, 2019

(Some painters are painting our house inside and outside, so they are there for some weeks. The boss is constantly pranking his employees. At one time, he sends a young employee to get a skirting-board ladder. The boy gets in his car and leaves. Four hours later, he still hasn’t returned and the boss calls him on his phone.)

Boss: “Where the h*** are you? “

(Inaudible answer from the boy.)

Boss: “You are at home playing video games? Come back now!”

(The boy returns and the boss starts chewing him out.)

Boy: “I knew skirting-board ladders do not exist. So, I just had a relaxed time wondering how long it would take you to realise that your prank wasn’t all that good. Now, do you want me to get some striped paint, double-sided masking tape, brushes made of mink, or a square paint roller? I can go look for them…”

(All the other painters laughed and the boss look very embarrassed. To be fair, the boss did pay the boy for the four hours he was at home playing video games, but he also cut back on his pranks.)

Rudeness Trumps Legality

, , , , , | | Working | August 12, 2019

I was at the main register, and a man who is a known shoplifter came up and asked to see the manager. I called the night manager over, and the man complained that he thought the manager was following him around. The manager was polite, and didn’t accuse him of anything… but the man was very angry.

The next day, he called the store manager and complained about the night manager. So, the store manager yelled at the night manager for being “rude” to a customer.

Tonight, the same man came into the store. As we were told, we did not follow him around the store. But, as he left — without buying anything — we did notice that his previously empty backpack was full, and he set off the store alarm. And now we’re missing a ton of Red Bull.   

I’ll Have A Slice Of Cancellation

, , , , , , | | Working | August 11, 2019

(I have just recently moved across the country for a job and am settling into a new place. One night I decide I want pizza, and decide to place an order with one of the local stores of a national franchise. I order online, and get an estimate of about an hour. I wait an hour… and then longer. Eventually, I get back to check their tracker, but it’s not working for some reason. I decide to place a call.)

Employee: “[Chain] on [Location], this is [Employee]. How can I help you?”

Me: “Yes, I placed an online order about two hours ago, and I haven’t received it yet. I was trying to see if it had come out but I am having trouble with the tracker.”

Employee: “Let me check… Oh, I see. We cancelled your order.”

Me: “You cancelled my order?!”

Employee: “Sorry.”

Me: “Are you freaking kidding me? You cancelled my order and you didn’t even tell me?

(Click. He hangs up. I’m pissed, and still hungry, so I order from a local chain, which gets me my delivery in less than twenty minutes. Normally, this would be where it ends, but this crossed a line for me, so the next day during the day I call back to talk to a manager. What I’m hoping is that I’ll find out this was a fluke and I won’t have this issue again.)

Manager: “What can I do for you?”

Me: “I placed an order last night, and when I called in two hours later, they said they had cancelled it. And they didn’t even call me to tell me.”

Manager: “Yeah, the night manager told me about that. Sometimes it gets busy and wait times are long, and we don’t have the staff to deal with it, so we cancel them.”

Me: “That’s not acceptable! You can’t just cancel people’s orders without telling them!”

Manager: “We don’t have time to call up everyone whose order we cancel. That would just put us further behind.”

(The more we talk, the more clear it is that not only was this NOT a fluke, the manager talks about it like it’s the most normal thing in the world, and even has the nerve to get annoyed with me for calling it bad customer service. All this smells of crap to me, especially when the manager claims they can’t hire more people but that they do more business than any other member of that franchise in the area. Then, he drops a real doozy of a line.)

Manager: “This is just how it is, sir. We just don’t have time to call everyone when we cancel their orders.”

Me: “And you think that’s acceptable? To just leave them not knowing that they’re not getting their pizza?”

Manager: “Well, we don’t charge them.”

(That had never been the thing I was complaining about. It was clear he didn’t get it, so I turned down his offer of a credit — what good is a credit when you probably won’t even make the food? — and told him I’d never be ordering from him again. I contacted corporate to inform them of this and to see if I could arrange for delivery from a different store. They tried to placate me with ANOTHER credit and told me that they don’t allow that. I then told them that I would not be ordering from them again unless I moved to a different location. It’s a shame; I like their pizza, but it’s a moot point if I can’t get it, anyway. I’ll give my business to the locations that actually want my money.)