Return The Stuff, Remove The Staff

, , , , , , | Working | January 13, 2018

Me: “Could I return this, please?”

Cashier: “Oh, my God. That is hideous. Why on earth would you buy that?!”

Me: *not appreciating her attitude* “None of your business. Could I return it, please?”

Cashier: “No. This is punishment for buying something so awful.” *runs away laughing*

(I stare at her in shock while a manager comes from the other end of the checkout.)

Manager: *grinning* “Caught her, finally! Let’s get this refunded.”

(While doing the refund, the manager told me all about how the cashier and her two friends had been misbehaving, and that her spectacle with me was all she needed to finally fire them all. I’ve honestly never seen someone so happy.)

They’re Crackers About This Holiday

, , , , , , | Working | January 11, 2018

(A Jewish friend recently moved to North Carolina. She goes to her local grocery store and finds a big display of challah bread… for Passover, AKA The Holiday Where Jews Can’t Eat Bread. She goes to the customer service desk to speak to a manager.)

Friend: “Excuse me, but why do you have a display of challah for Passover?”

Manager: “It’s challah! Don’t you Jews eat this at every holiday?”

Friend: “Not Passover. That’s the holiday that is coming up. We can’t eat leavened bread on Passover.”

Manager: “Oh… Is that why we’ve got those big boxes of Jewish crackers?”

Friend: *sighs* “Yes, that’s when we eat the big crackers.”

(The next time my friend went to the grocery store, they were selling the challah at a sharp discount.)

It Pays To Have Your Complaint Be Genuine

, , , , , , | Right | January 10, 2018

(I approach a table with an elderly couple to drop off the check.)

Customer: “I want to talk to a manager!”

Me: “Was everything all right?”

(I happen to know that everything was all right. I visited their table multiple times; they said everything was fine.)

Customer: “I want to talk to your manager!”

(I go and get the manager, who happens to be my mother. She doesn’t take anyone’s crap, to put it nicely. I tell her they never addressed an issue with me about anything.)

Mother/Manager: “Hello, sir. What’s wrong? Was there an issue with the service you’ve gotten this evening?”

Customer: “OUR FOOD WAS TERRIBLE, COLD, AND DISGUSTING!”

Mother/Manager: *looks down at their empty plates* “Is that why you ate it all?”

Customer: “I’m not paying!”

Mother/Manager: “Oh, you’re going to pay, even if the police are here breathing down your neck to make you do it.”

(They paid.)

Tidying And Counting And Tags, Oh My!

, , , , , , , | Working | January 10, 2018

(I am a supervisor at a store. Then I leave for a year, and when I return someone else has taken over as supervisor. I don’t care, because I never really wanted the position in the first place, but it seems the new supervisor thinks differently. She often gives me misinformation, getting me into trouble from the manager for not doing the work correctly. This time is no different. She is giving out the daily job list.)

Supervisor: “[My Name], [Manager] said that [Department] is due for a count, but it has to be 100% tidy first. Today, I want you to completely tidy the whole area; spend your whole shift doing it. Don’t worry about the counter; I’ll cover that. When you finish tidying, you can start the count, but don’t worry if it’s not done today. You can finish it when you are in tomorrow afternoon.”

(I start tidying and hear the bell ring down at the counter which means there is a customer waiting. I hear it ring again moments later, so I head down, thinking the supervisor may have gotten stuck with a customer elsewhere. There’s a line of customers waiting. I apologise for the wait and serve them before I hear the door to our office closing at the back of the store. The supervisor comes down to the counter, telling me she had gone to the office for a moment, and sends me back to the department. She tells me to call her if I get a line up again. It happens again, and I notice that the phone line to the office is engaged, which means I can’t call her anyway. She’s on the phone for 20 minutes while I serve customers; there’s no reason for such a long phone call. I do as much of the tidying as I can between serving customers before my shifts ends, as well as scanning to make new price tags for the stock. I am part way through putting them out when the supervisor tells me not to worry; I can put them out the next day. The next afternoon, I get in and immediately am set on by the manager.)

Manager: “[My Name], what the h*** did you do yesterday? That count was due yesterday afternoon. I’ve been working four hours on it this morning; you can take over and do the rest. I told [Supervisor] that you had to do the count yesterday and that you weren’t to serve until it was done. She’s told me that she kept finding you at the counter after she told you to only do the count. Your problem is that you won’t listen.”

Me: “But she told me to tidy the area, first.”

Manager: “I don’t want any excuses; she told me that you were told to tidy as you counted. Don’t argue with me, or I’ll write you up. I also noticed that there are a few price tags missing; you were supposed to make sure they were all there.”

Me: “I have them here, ready to go out.”

(I go and finish the count; it takes another couple of hours. I wonder how I was expected to both tidy and count in the four hour shift the day before, when it’s taken six hours to do the count in the perfectly tidy area. I have the next four days off on my roster, and when I get back the next week, the manager has a go at me again.)

Manager: “[My Name], I told you to make sure [Department] was completely priced. I went over there today and there’s no prices anywhere.”

Me: “Strange, I did them on Thursday last week.”

Manager: “Well, you are responsible for that area, and you need to check it every day.”

Me: “Even when I haven’t worked since Thursday?”

Manager: “What? Oh, just go and do it. Stop arguing.”

(I get into the area, and he’s right; there are no prices anywhere. I redo all of the tags, then start tidying the area, and I notice that some stock has been pulled forward and crooked on a shelf. I find a screwed-up pile of price tags hidden behind the stock.)

Me: “[Manager], I’ve finished putting those tags out, and this is for you.”

(I put the pile of tags on the desk.)

Manager: “What are they?”

Me: “By the look of it, they are all the missing price tags from [Department]. I found them stuffed behind [stock].”

(Unfortunately, I could not prove who had put them there, so the manager decided it had to be a customer.)

Seeking A Job And Further Seeking A Manager

, , , , | Working | January 10, 2018

(I am a college student and I am searching for a new job for the summer. I ask my best friend if the department store where she works is hiring and they are. I go down the next day to give them my resume with my contact information on it. The next day, my best friend calls me on her cell phone and this exchange occurs.)

Best Friend: “[Boss] just called me and wants to know what hours you are seeking and what your availability is?”

Me: “Oh, does he want me to call him back?”

Best Friend: “No, he wanted me to ask you let him know when I came in for my shift.”

(I find it weird that he can’t call me to ask me and had to call my friend to relay his message to me, but I let it go. Two days later, I am at school and I am taking my final, so I don’t have my phone on. After my final, I see that I have two missed calls and one voicemail, so I listen to my voicemail and it’s my best friend.)

Best Friend: “Hey, [My Name]! [Boss] is blowing up my phone because he called you multiple times and left several voice messages, wanting to schedule you an interview, and you never answered. Please let me know what is going on; he wants to know if you’re still interested or not.”

(I call my best friend back and tell her he only called one time and didn’t leave a voicemail, and that I was in an exam. I call the boss back on his cellphone and explain why I couldn’t answer the first time, apologize, and then tell him I am still interested in an interview. Five minutes later, I get another call from my best friend.)

Best Friend: *sounding really annoyed* “I am so sorry for bothering you about this again but [Boss] called me and wants to know when you can come in for an interview. I really don’t know why he wants me to be the messenger and can’t just talk to you!”

(By this point, I don’t even want to go to the interview because I am also getting annoyed that this boss refuses to talk to me personally. But I need the job badly, so I tell her I am available any day. She hangs up to call back her boss, then texts me the interview details. I go in the next day, and throughout the whole interview he sits there, looking at the cameras, and doesn’t really ask me any questions except when I could start. A couple of days later, my best friend calls me, and I already know what she’s calling about.)

Best Friend: “Please don’t shoot the messenger, but [Boss] is too afraid to call you and tell you didn’t get the job.”

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