(I’ve been called to our store’s cafe to deal with a customer demanding a free drink.)
Me: “Hi, what seems to be the problem?”
Customer: “I got the wrong drink yesterday, so I told the barista that they need to give me a free drink to make up for it.”
Me: “I’m sorry…you got the wrong drink yesterday?”
Customer: “Yes! I come here every day to study and get the same drink! Yesterday, they gave me some disgusting sludge. I had to drink the whole thing! What are you going to do to make it right?!”
Me: “You drank the whole thing, even though you thought it was disgusting and you were still in the store?”
Customer: “That’s not the point! They gave me the wrong drink. You need to make it up to me.”
Me: “Why didn’t you tell the barista that you were given the wrong drink yesterday? We would have happily gotten you the correct drink.”
Customer: “I didn’t realize I had the wrong drink until I sat down. What was I supposed to do, get up and walk all the way over to the counter?!”
Customer: “Hi, I’m looking for a cookbook by a famous chef. He’s on TV. His name is Bobby Fray.”
Me: “Oh, sure…you mean Bobby Flay. Let me—”
Customer: “No, no, NO! I said Bobby FRAY. That’s F-R-A-Y. Fray!”
Me: “Okay, just follow me over to the cookbooks. We’ll take a look and see if we can find what you’re looking for.”
(She follows me to the cookbooks. I pull one of Bobby Flay’s books off the shelf and hand it to her.)
Me: “Is this the author you were looking for?”
Customer: “Yes! See, Bobby Fray—”
(Upon reading “Flay,” she screams in frustration and throws the book on the floor at my feet and storms out.)
The Parent Is Not Always Right: This week, we feature five stories of people who aren’t just bad customers, but bad parents too!
- Bad Parents Bug Us:
A mother and her two “angels” go on an insect-killing spree at a zoo.
- Fruit Is But One Food Group:
There’s nothing sweet about this parent’s approach to nutrition!
- Talking S*** Behind Someone’s Back 101:
A mother teaches her daughter the joys of smack-talk.
- Rounding Down To The Nearest Child:
Signs you have too many kids: you don’t know how many you have!
- Oh Where, Oh Where Have My Role Models Gone:
Nanny nanny boo-boo, mommy acts like a doo-doo!
PS #1: check out our new Extras section, with pictures, videos, and news galore!
PS #2: Read more roundups here!