Unfiltered Story #136323

, , , | Unfiltered | January 9, 2019

(I approach a customer who’s looking at our display of graphic novels).

Customer: What age group is this book for? (She gestures towards a volume of a zombie graphic novel)

Me: That particular series is generally aimed at older teens and adults. It’s quite graphic and violent and leans towards the horror genre.

Customer: Oh… Do you think it would be okay for my eight year old?

Me: Let me show you the young readers graphic novel section…

They Are Not E-volving

, , , | Right | December 31, 2018

(I am manning the checkout at a bookstore when a woman approaches me.)

Customer: “Hello. Could you show me where the e-books are?”

Me: “As in the readers?”

Customer: “No, the books.”

Me: “The books are electronic. They’re bought online and downloaded to an e-reader.”

Customer: “I know that! But I want to know where they are!”

Me: “Well, [Brand] books are available on [Website], as well as [Other Brand]. We sell vouchers for both of them, if that’s what you’re asking for?”

Customer: *looking at me like I’m stupid* “Can someone else help me? You don’t know.”

Colleague: “Yes, madam?”

Customer: “Where are your e-books?”

Colleague: “The readers are over there.”

Customer: *huffs* “Why can no one answer this simple question?! WHERE ARE THE E-BOOKS?!”

Me: “Madam, I’ve already told you, they’re bought online.”

Customer: “Then what is all this for?!” *gestures to the entire store*

Colleague: “Umm, we’re a bookstore. A… paper… bookstore.”

Customer: “Paper? No one reads on paper anymore! If you aren’t willing to help me, I’ll take my business elsewhere!” *walks out*

(We both look at each other.)

Colleague: “Well, that’s my first crazy for the day, and I only started fifteen minutes ago!”

Their Brains Have Been Liquidated

, , , | Right | December 29, 2018

(I work in a nonprofit store that specializes in Christian/Catholic products. Much of our customer base are actually non-religious people, or “on the fence” believers, looking for gifts. Due to a bankruptcy years earlier and everyone buying online, the company can no longer stay afloat and we’ve started liquidation. Here’s just some of what I’ve dealt with so far:)

Customer #1: *brings in a $40 book* “So I bought this for a gift and I know she’ll give it away and I’m not wasting my money on it. Can I return it?”

Me: “Well, ma’am. The company is closing down so we can no longer take returns; however, I can do an even exchange so if you want to find something for yourself—“

Customer #1: “No! Why can’t you just return it?”

Me: “As I’ve mentioned, the company is closing…”

Customer: “That’s not MY problem!”

(She ended up buying $38 worth of stuff twenty minutes after the ordeal.)

Customer #2: *brings up two hand baskets of merchandise and has me price check half of the items and ring up the total for everything* “I’m just so sad you’re closing. I just don’t understand how this is happening.” *I tell her the total and she pauses, taking two of the cheapest things from a basket and pushes the baskets away from me* “Actually, I’ll just take these two.”

Customer #3: *walks in* “You guys are closing?! Why?”

Me: “We can’t keep up and compete with the online market.”

Customer #3: *pulls out cellphone* “Well, are you guys still honoring the five dollar coupons?”

Me: “You means the rewards? I’m sorry, but those have expired as well. The liquidation company immediately made coupons invalidated the moment the stores’ closing was publicly made known. They held keeping rewards already earned but the deadline was March 1st.”

Customer #3: *getting more agitated* “But I spent [amount needed to earn one]!”

Me: “I understand that, ma’am, but the liquidation company only agreed to keep them valid for the first week.”

Customer #3: “Well, I was in here maybe a day or two before you decided—“ *yes, she said ‘decided,’ and gestures to all of the signs* “—to do all this.”

Me: “Well, we’ve had updates and even posts here in the store that the deadline was March 1st.”

Customer #3: “Why didn’t they tell me when I was here then?! They should’ve told me!”

Me: *inside my head* “Yes. We should’ve magically predicted the future just to warn you specifically.”

The United Kingdom Of America, Part 2

, , , , , | Right | December 28, 2018

(I’m visiting family in the US and stopped by a local bookstore that has a large manga selection. I am buying a couple of books when the cashier asks about my accent.)

Me: “Oh? I’m English. I’m visiting family.”

Cashier: “Wow, your English is really good! When did you start learning?”

Me: “Umm, when I was born?”

Cashier: “You’re bilingual? What language do they speak in England?”

Me: “English…”

(Suffice it to say, she was extremely confused. A person born and bred in England speaking English… Madness!)

The United Kingdom Of America

The Computer Lies!

, , , | Right | December 28, 2018

(Three days after Christmas, I’m re-shelving some of the multitudes of returns we got in that afternoon when a customer approaches me.)

Customer: “Can you help me? I’m looking for the massage and reflexology section in health and well-being.”

(A customer knowing the subsection is a minor miracle and a pleasant surprise.)

Me: “Sure! Right this way. It’s a little small, so it’s just this half-shelf at the bottom here. Let me know if you need a hand with anything else!”

Customer: “Actually, this is the title I’m looking for; I didn’t see it here.”

Me: “Okay, I’ll just go check on the kiosk to make sure we have some in stock, and if they might be in a different spot.”

Customer: “Oh, I looked it up on the computer already; it said you didn’t have any.”

Me: “…”

Customer: “…”

Me: “Then we don’t have any in the store right now.”

(I offered to help the customer put in a kiosk order, but the customer walked away from me.)

Page 5/153First...34567...Last