Doesn’t Have The Gift(card) Of Foresight

| Miami, FL, USA | Right | July 4, 2014

(I have previously worked for a large bookstore chain that went out of business. I now work at their competitor.)

Me: “Thank you for calling [Current Bookstore] in South Miami. How may I help you?”

Caller: “Yeah, do you guys accept [Previous Bookstore]’s gift cards?”

Me: “I’m sorry, but we don’t. They were a different company, so they’re not valid here.”

Caller: “But when I go to their website it redirects me to yours!”

Me: “Yes. When the company closed, [Current Bookstore] bought their domain, and I believe their mailing lists, but they were never actually affiliated with them.”

Caller: “So you don’t accept their gift cards?”

Me: “I’m sorry, but no. They were a different company. ”

Caller: “So what am I supposed to do with this gift card?”

Me: “I’m afraid there’s nothing you can do. The company went out of business. It’s closed. The cards are worthless now.”

Caller: “But someone paid good money for these cards!”

Me: “I understand that. But I worked for [Previous Bookstore] when they went under. When they announced their bankruptcy, they also made it very clear that as they liquidated they would only accept gift cards through a certain date. There were signs all over the stores. You had two months to come and use the card. After that, even the stores stopped accepting them. [Previous Bookstore] didn’t exist. They were owned by a liquidation company at that point.”

Caller: “But someone paid for this. And you’re telling me that money is gone?! That’s unacceptable! I want my money!!”

Me: “Ma’am, with all due respect, the store closed three years ago. How important could the value of that card be to you if you’ve waited three years?”


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Really Gets The Kids True Blood Pumping

| Little Creek, KY, USA | Working | July 4, 2014

(There is a book series I like reading that has illustrated covers that look more like children’s books. Unfortunately, this store has a bad habit of putting them in the section for kids rather in the adult or sci-fi sections that they normally go in.)

Me: “Ma’am, this book doesn’t belong in the children’s section.”

Manager: “What? Why? Its cover looks like a child’s book.”

Me: “Well there’s the sex scenes for one.”

Manager: “The vendor places those, but I’ll ask about it.”

(The following year the same thing happened with the next book in the series.)

Me: “Ma’am, this book isn’t a children’s book.”

Manager #1: “Oh? The cover looks like a children’s book.”

Me: “The sex isn’t that graphic in this one but it’s pretty obvious where he’s touching her.”

Manager #1: “What?!”

Me: *shows page*

Manager #1: “Follow me!” *brings me to Manager #2* “Tell her what you found.”

Me: “This book was in the children’s section even though it has some very adult sexual situations.” *shows page*

Manager #2: “What? This is in the book? Get [Manager #3].”

Manager #3: “What’s the problem?”

(I don’t know if they moved the books out of that section or not, but I do know all three managers looked VERY interested in the book after reading that page! I can only hope, now that HBO has turned the books into a popular show called ‘True Blood,’ that the vendors aren’t trying to shove them into the kiddie sections anymore!)

The Rains Of Custamere

| Bern, Switzerland | Right | June 28, 2014

(I am discussing with a coworker the Red Wedding episode of ‘Game Of Thrones.’ We go all detailed and compare every action with the books. Suddenly, we hear a sobbing noise behind us. Turning around, we see that a young customer is standing behind us. She’s close to tears.)

Customer: “Godd*** spoilers!”

(The customer runs out of the store.)

Coworker: “Well, you ruined her life. That’s the curse of being a bookstore employee.”

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In Desperate Need Of Books

| UK | Right | June 27, 2014

(A teenager is looking for a book with her mother. The mother approaches me.)

Customer’s Mum: “Hi, do you have books by Cheryl Cole?”

Me: “I don’t think she’s released any yet. We do have some biographies about her life, though. Let me show you.”

Teen Customer: “I’m meant to write some dumb essay for English on a true story written by the person.”

Me: “Ah, so you’d be looking for an autobiography.”

(Both customers stare at me blank.)

Me: “… I’m afraid she hasn’t released an autobiography yet. The only biography we have on her is this unauthorized one.”

Customer’s Mum: “Oh! See? Unauthorized! That means she wrote it herself, right?”

Kill Till Bill

| TX, USA | Working | June 21, 2014

(I work at a small bookstore. Our manager rewards us for every week the till is perfect. We’d been having issues with the till at the end of the day: we’d be short anywhere from .50-10.00 USD. The manager tells me to keep an eye on the other girls.)

Coworker: “Ma’am, your total is $5.35.”

(The customer gives Coworker $6.00.)

Coworker: “Your change.”

(She hands the customer a dollar bill. The customer looks confused and leaves.)

Me: “The correct change was $0.65.”

Coworker: “Yeah, but the change is so heavy and I don’t want to make the customers carry it around. Plus, I don’t like to count the change.”

Me: “Wait… What?”

Coworker: “It makes customers happy to have bills, not coins. And it’s a lot of work to count change.”

Me: “…”

(Needless to say, she got a lecture and didn’t work the till for the rest of her tenure there.)

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