Good Customer Service Is A Balancing Act

| Greensboro, NC, USA | Bad Behavior, Family & Kids, Health & Body

(Our store has a special sale going on. We have a nicely dressed sale table with a tablecloth and the items laid out on it. Customer #1 is approaching the counter. I am folding shirts at an adjacent table while my coworker rings up Customer #2, who has a young baby on her shoulder. We have seen her feeding her baby with a bottle while browsing the store. As they’re checking out, the baby suddenly starts spitting up. It miraculously doesn’t land on the mother’s clothing at all. However, it does go all over the floor, down the side of the tablecloth and gets on at least five DVDs and about ten books. It narrowly misses Customer #1.)

Customer #2: *spins around, takes in the mess, and hurries out the door*

(My coworker, Customer #1, and I stare at each other and the table in shock.)

Customer #1: “The nerve of some people. That’s disgusting!”

(I’m so flabbergasted that I can’t help but laugh.)

Me: “Well, guess I should clean that up then.”

Customer #1: “Do you want some help?”

Me: “No, it’s fine. Guess all that babysitting finally comes in handy here!”

Customer #1: “Are you sure, dear? That was so incredibly rude. I couldn’t imagine making you do it all.”

Me: “It’s fine. I’m just glad it didn’t get on you! Just let [Coworker] ring you up. I’ll be fine.”

(Customer #1 continues to apologize for Customer #2 and to offer to help. I remove the damaged items and shift things around so I can take off the tablecloth. Once she leaves, my coworker mops the floor for me.)

Coworker: “Well, at least she kind of balanced out the other one!”

Books Are Going The Way Of The Dinosaur

| AK, USA | Books & Reading, Funny Names, Language & Words

Me: “Hi. What can I help you find today?”

Customer: “I want to find a book.”

Me: “What book are you looking for?”

Customer: “I’m looking for that book with a bunch of words in it that sounds like a dinosaur?”

Me: *stares for a moment* “…a thesaurus?”

Customer: “Yes!”

Yaoi Got To Be Kidding, Part 2

| Rapid City, SD, USA | Books & Reading, Family & Kids, Movies & TV, Musical Mayhem

(I work at the local bookstore. I am trying to grow our small graphic novel and manga section so that it is worthwhile. A customer and his mom have stopped in to look around. He is about 16 years old.

Customer: “Mom, can I please get a new comic book?”

Customer’s Mom: “I don’t know. You just got one.”

(The mom looks over at me working at the register.)

Customer’s Mom: “Here’s the deal. Play your ringtone to her. If she can name the song or at least where it comes from, I will buy you a new comic book.”

(The customer’s son looks at his phone shyly as he looks for his ringtone. The music starts to play the theme song to ‘Robot Chicken.’)

Me: “Oh my god! That’s Robot Chicken!”

(I proceed to bock like a chicken with it. The customer’s mom looks at me incredulously and shakes her head.)

Customer’s Mom: “I made a deal.”

(They bought the comic book and are leaving. The mom is moaning loudly to her son.)

Customer’s Mom: “I can’t believe that the one person I point out knows exactly what it is! You’re everywhere! She doesn’t even look like she likes that kind of stuff!”

Related:
Yaoi Got To Be Kidding