Death Defying Colors

| Victoria, BC, Canada | Working | December 15, 2014

(Two women approach my till.)

Woman: “Do you have books on dying and grieving?”

Me: “Yes, of course. Right this way.”

(I take her and her friend to our psychology section where at the top there are books on death and dying. The women look at each other awkwardly.)

Woman: “Umm… we said dyeing and weaving.”

(I promptly took them to our crafts section, apologizing the whole way!)

The Diet Of Tomorrow

| Temagami, ON, Canada | Right | December 13, 2014

(It’s just after Christmas:)

Customer: “Hi, do you have [popular diet book]?”

Me: “Unfortunately, we have no copies left in store. It is on order and more will arrive in mid-January, if you can wait that long.”

Customer: “Sure, that’s fine. I have a lot of chocolate to eat before then anyways.”

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Doesn’t Understand The Custom Part Of Customer, Part 3

| Chicago, IL, USA | Right | December 11, 2014

Customer: “I want to return this book.”

Me: “Okay, do you have a receipt?”

Customer: “No.”

Me: “Our return policy is 14 days with a receipt, so since this is outside of that, I need to call over a manager. If you don’t mind, it will be just a moment.”

Customer: “I don’t care about your policy; just give me my money back.”

Me: “Ma’am, the manager is the only one who can make that call. I’m sorry.”

Customer: “This is ridiculous. I’m double parked outside.”

Me: “I’m sorry about that, but there’s nothing I can do.”

(The manager comes over. It’s only been about a minute since the customer walked up to me.)

Customer: “God, finally! I need my money back, and I’m double parked outside, so make it quick!”

Manager: “Well, our usual policy is 14 days with a receipt, but we can occasionally make exceptions—”

Customer: “I just read it yesterday!”

Manager: “Wait, you read the whole book?”

Customer: “Yes, and I hated it! That’s why I’m returning it!”

Manager: “Ma’am, that’s not really how a bookstore works. If everyone just returned books after they were done reading them, we would be a library.”

Customer: “I don’t understand what you’re saying.”

Manager: “Well—”

Customer: “—GOD, FINE! Here’s a receipt if you people need it so badly!”

(Customer throws a crumpled, faded receipt at the manager. She catches it and looks at it, shocked.)

Manager: “Ma’am, this receipt is from [Competitor], who went out of business three years ago.”

Customer: “So?”

Manager: “So it’s not even from our store. I can’t give you your money back.”

Customer: *looking out the window, noticing her car is getting a ticket* “Oh my god, I hate this store! I’m never shopping here again!”

Manager: “You never shopped here in the first place!”

Related:
Doesn’t Understand The ‘Custom’ Part Of Customer, Part 2
Doesn’t Understand The ‘Custom’ Part Of Customer

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Things Just Got Weird

| USA | Right | December 4, 2014

(A teenage male comes in and asks for a book. After receiving it, he goes and stands in the middle of an open space, directly in my line of sight, and starts fidgeting and wiggling. He hasn’t checked out yet.)

Him: “I’m not stealing anything, I swear.”

(He’s been in my eyesight the whole time he’s been in the store and I know he hasn’t touched anything. The only books he passed by are huge coffee table books that he couldn’t hide in his current possessions.)

Me: “I know you haven’t.”

Him: “Well, I won’t. I swear. I’ll keep my hands right here!”

(He thrusts his hands in his pockets, but only lasts a second before taking them back out and fidgeting around some more – hands in his hair, messing with his shirt, etc.)

Me: “Do I need to be worried?”

Him: “No, no… I’m just standing here because if I don’t… I’ll… do things.”

Me: “Things?”

Him: “Bad things…”

(After about five minutes his dad came in and bought him a book on black magic. The kid said thank you and left. No inventory was missing.)

That’s One For The Books

| USA | Right | November 23, 2014

(A customer drives up to the store, gets out, comes in, and walks directly up to the counter without looking at a single book or item for sale. Before I can even welcome him…)

Customer: “You are going to lose your job.”

Me: *shocked* “I am?”

Customer: “No one likes books anymore. Your store is going to shut down and you’ll be out of a job.”

(He turned around, walked out without looking at a single item, jumped in his car, and left.)

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