A Hypocritical Environment

| TX, USA | Right | July 17, 2015

Customer: “I’m checking to see if you have [environmentalist book].”

Me: “Hmmm… no, sorry, not at the moment.”

Customer: “Okay, then how about [other environmentalist book]?”

Me: “Yes, we do have that one!”

Customer: “Great! I’m an AP environmental studies teacher.”

Me: “Awesome!”

(I ring up the purchase. The credit card machine is acting sluggish, so to kill time I ask her this question though I’m sure the answer will be no.)

Me: “Need a bag for that?”

Customer: “Yes.”

Me: “…”

DVDim

| Wayne, PA, USA | Working | July 17, 2015

(When a popular kids’ cartoon video series has a new DVD out with one of the main characters in an Indiana-Jones-like outfit, I make sure the 4-foot tall cardboard cutout of this character in the middle of the sales floor is full of DVDs. A customer approaches the counter.)

Customer: “Excuse me, do you have the new [Series Name] DVD?”

Me: “Yes, ma’am. The large cardboard cucumber over there is holding it for you.”

Not Always Right: The Comic – The Land Of The Free To Be Who You Are

| Los Angeles, CA, USA | Right | July 13, 2015

The Only Book Required Is A Map

| Milwaukee, WI, USA | Right | July 2, 2015

(Employees trade off phone shifts where I work. This was the conversation I overheard from one of my coworkers on the phone with a customer.)

Coworker: “Hello. Thank you for calling [Store]. How can I help you today?”  *pause* “You have a book on hold with us and you need directions? Where are you coming from?”

(There’s a long pause.)

Coworker: “Well, sir, if you’re coming from Texas, the first thing to do is catch a plane.”

(We never did figure out how he got our number, but we did track down his book at a store in Texas.)

Not Quite The Harper Lee Classic

| Vancouver, BC, USA | Right | July 1, 2015

Customer: “Excuse me, do you have ‘How to Kill a Mockingjay?'”

Me: *just stare at her, completely caught off-guard by her question* “Did you want ‘To Kill a Mockingbird’ or ‘Mockingjay?'”

Customer: “To Kill a Mockingjay!”

Me: “Are you sure?” *I lead her over to the teen section, knowing she wants The Hunger Games book, Mockingjay*

Customer: “That’s it! Hunger Games!”

Me: *sigh*

(She didn’t end up buying it because it was in hardcover and she’d rather wait until it’s in paperback so I’m sure I’ll be asked for “To Kill a Mockingjay” again!)

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