Didn’t Play Their Cards Right

| VA, USA | At The Checkout, Crazy Requests, Money

(Our store is having an Easter sale and has sent promotional emails to our customers, which contain ads and coupons. I’m ringing up a customer who has made a large purchase, most of which consists of gift cards, which are never discounted. When I tell her the total and how much she’s saved, she becomes upset.)

Customer: “I spent nearly $300! My discount should be much higher!”

(I double-check the totals to make sure I haven’t rung up anything incorrectly.)

Me: “Ma’am, I believe your savings are lower because most of what you spent

was on gift cards, and we don’t discount those.”

Customer: “But the email I was sent had a picture of an Easter basket with a gift card in it! I should get my discount on the gift cards too, since there was a gift card in the picture! That’s false advertising!”

(Despite my best efforts to explain, she asks to speak to my manager.)

Manager: “Ma’am, a gift card is literally an exchange of money, dollar for dollar. We don’t ever give discounts on gift cards, and as you can see, we don’t charge tax on them either. That doesn’t happen until you purchase something with the gift card.

Customer: “Oh… well, I guess I learned something today.”

Manager: “For future reference, the fine print here on your coupon also states that we can’t discount gift cards.”

Customer: “I could spend all day reading fine print if I wanted to. I have a Ph.D.! Nobody reads the fine print!”

Saying Bi To Singledom Any Way Possible

| Torrance, CA, USA | At The Checkout, Bizarre, Crazy Requests, Love/Romance

(I’m female and helping an elderly customer and his 18 year old grandson at the register. As I am ringing him up, he starts up a conversation.)

Customer: “How would you like to go out with my grandson?”

Me: *smiling* “I’m sorry, sir.”

Customer: “Aw, come on.” *points to grandson* “He’s good-looking and needs someone.”

Me: *feeling a little awkward* “I have a boyfriend. Sorry, sir.”

Customer: “Why are all the cute ones always taken?” *takes bags and leaves the store*

(30 seconds later, a male coworker notices the customer’s receipt still in the register. He grabs it and runs out of the store to give it to the customer. My coworker walks back into the store a few minutes later.)

Me: “You know, that customer just tried to hook me up with his grandson.”

Male Coworker: “…he just tried to do the same thing to me.”

Not Very Closed Minded

| CA, USA | Books & Reading, Crazy Requests, Theme Of The Month

(It is 20 minutes after closing, and I am helping my coworker count the drawers. The phone rings, and typically, by protocol, we do not answer if it is the local area code. However, the area code for this number matches head office’s, so we decide to pick it up if they try calling again. Sure enough, the phone rings a second time with the same number. My coworker picks it up and relays the rest of the conversation to me afterward.)

Coworker: “[Bookstore], [City].”

Customer: “Hi, are you open?”

Coworker: “No, I’m afraid we closed a half hour ago.”

Customer: “Oh. Well, when are you open?”

Coworker: “10 am.”

Customer: “Okay… Can I ask you a question about a book?”

Coworker: “…10 am.”

(He hangs up.)

Coworker: “Next time, I’ll ask them to hold and then pick up the phone at 10 am tomorrow and say, ‘Okay, I can take your question now.’ That’ll show ’em.”