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That’s One For The Holiday Books

, , , , | Right | December 24, 2021

I work in an indie bookshop. It is two days before Christmas. We’re packed so there’s three of us working. Ten large boxes arrive (it’s a mixture of restock and customer order) so we start sorting through it. Our usual process for customer orders is that we ring them up to let them know their order has arrived. Simple concept, right? Apparently not.

A guy comes in:

Customer: *Demanding.* “Get my order!”

We look up his order: three flat kids’ books.

Me: “Sir, we haven’t called you to pick these up yet, and the books haven’t arrived yet, but I reckon they might be in the remaining seven boxes we have yet to unpack.”

Customer: “Then get me my books!”

Me: “You’re going to have to wait while we sort through them.”

He gets angrier and angrier, eventually resorting to assaulting my coworker who’s shelving books. We threaten to call the police. Some of the other customers butt in and tell him to stop. We give the angry man a refund and tell him to get out and never come back.

When we eventually got to the end of the ten boxes, his books were nowhere to be seen. I think they arrived after Christmas, so we popped them on the shelves and sold them out of spite.