One day, I take my parents to a Greek restaurant in a small city in New Jersey close to the local train station. I’ve eaten there before with my girlfriend when we went to see a concert at the local high school.
My parents and I arrive, and we’re seated pretty quickly. We order our appetizers and entrees and begin talking about the restaurant. The waiter is overall rather polite, and he disappears into the back.
We wait around forty-five minutes for our appetizers, and we don’t see our waiter at all during that interval.
We flag down a woman who appears to be a manager.
Mom: “Excuse me. We’re supposed to have calamari and salads.”
Manager: “That’s odd… Let me see what the problem is.”
The manager leaves and comes back a few minutes later with a weird look on her face.
Manager: “I… don’t know how to tell you this, but your waiter just left. We can’t find him anywhere.”
Me: “He what?!”
Manager: “We’ve even tried calling him. I don’t know if he quit in the middle of his shift or what, but if you’re okay waiting a bit longer, I can take over as your waiter?”
Me: “You might as well. We’ve been waiting for almost an hour anyway.”
Manager: “I’m deeply sorry for the inconvenience. If he returns at any point, I’ll make sure he’s disciplined accordingly.”
The manager left and came back a few minutes later with the calamari and salads. She proceeded to serve us while constantly apologizing for her employee’s behavior.
On the bright side, the food was fantastic and relatively cheap. We left a large tip for the manager, as well. It was an odd experience, but we didn’t have any other issues.