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Paging Manager To Checkout Catch-22

, , , , , | Working | August 21, 2019

(I live in a somewhat isolated rural area, so we only get pomegranates for sale for about one week before Christmas. When they come out this year I pick up a half-dozen with the rest of my shopping and bring it all up to cash. As the cashier picks up my pomegranates…)

Cashier: “What are these?”

Me: “Pomegranates.”

Cashier: “Where did you get those?”

Me: “From the bin over there. I was excited to see them so early this year.”

Cashier: “Where? We don’t sell these!”

Me: “The sign said they were $8.99/kg.”

Cashier: “No, we don’t sell these! I don’t know where you got them from, but you can’t have them in here. We don’t have any here!”

Me: “So, can I have them back, then?”

Cashier: “What? No!”

Me: “Well, if you don’t sell them here I must have brought them in with me, so can I have them back?”

(I am planning on bringing them to the lotto desk and trying to buy them there.)

Cashier: “What kind of a scam is that? You can’t just take them; you have to pay for stuff!”

Me: “So, can you ring them up, then?”

Cashier: “NO! We don’t sell them here. You can’t just bring your own stuff in to buy!”

Me: “You think I’m scamming you by bringing my own groceries to the store to buy them from you?”

Cashier: “Yes! That’s not allowed!”

(Sadly, the whole interaction stressed me out enough that I left with the rest of my groceries, and when I next went shopping there were no more pomegranates. Fingers crossed for next year!)

A New President Precedent

, , , , , | Right | August 21, 2019

(I work at a call center for a major US bank.)

Elderly Customer: “Hello. I would like to speak to the president of the bank.”

Me: *thinking she’s confused* “Do you mean the branch manager, ma’am?”

Elderly Customer: “NO! I meant what I said; I demand to speak to the president of the bank!”

Me: “I’m sorry, ma’am, but the president doesn’t take customer phone calls. Is there anything I can help you with?”

Elderly Customer: “PRESIDENT! NOW!”

Me: “Ma’am, again, I apologize but the president doesn’t have time to—”

Elderly Customer: *cuts me off* “GASP! He doesn’t have time for me?!”

(I could hear her sobbing as she hung up the phone.)

Making A Point To Pay

, , , , , | Working | August 20, 2019

(I’m planning to make a new set of arrows and go to my local store to get all the parts. Unfortunately, they don’t have the points I want in stock, but they refer me to a nearby competitor where I’ve never been. This happens in the second shop. There is one employee inside and no other customers.)

Me: “Hello, I’m looking for [Brand] [size] points. Do you have any?”

Employee #1: “Here.” *hands me the points, wanders off to the back before I have a chance to pay*

Me: “Um…”

(I try to call for the employee but no answer. Figuring I have time, I look around the shop for a while. About ten minutes later, another employee walks in from the back.)

Employee #2: “Hi, how can I help you?”

Me: *holding up the bag I’ve been holding for ten minutes and walking to the till holding my card* “Hi, yes, I just wanted these [Brand] [size] points. Your colleague got them for me, and then disappeared.”

Employee #2: “Yes, those are the correct ones. Is there something else you need?” *looks at me with confusion*

Me: “So… can I pay for them?”

Employee #2: “Oh…” *wanders off to the back room but returns shortly*

Employee #2: “I have no idea where he went…” *looks lost*

Me: “How much for these?”

Employee #2 “Oh, yeah… [price].”

Me: “THANK YOU.”

(Total time to get points: fifteen seconds. Total time to get cashiers to let me PAY for points: fifteen minutes.)

When Even The Alarm Bells Have Alarm Bells

, , , , , | Working | August 19, 2019

(I’m hunting for a new job and manage to land an interview at a local company. They give me the address, and I’m pleased to see it’s a street name I recognize. I know that part of town very well, but just to be sure, I make sure to print off directions and set my GPS. On the day of the interview, I leave early so I should arrive with 20 minutes to spare. I arrive on the right street and start looking at numbers, but none of the numbers are even close to what I have been given. I drive back and forth several times, checking beyond intersections, and still cannot locate the business. My GPS says I have arrived; the map directions say I’m at the right place. But the business is nowhere to be seen. It’s now ten minutes until my interview, and I call them. The receptionist explains that there’s a second street by that name in one of the remotest parts of town. She gives me completely different directions. I explain I’m an interviewee, and I’m on my way, and I’m doing my best to get there in time. However, since I had to go all the way across town, I wind up being five minutes late. The receptionist is understanding and explains that this happens all the time. She adds that the interviewer is still dealing with the previous interview and directs me to a small meeting room to wait. I make use of my waiting time and re-read the printouts I made from their website, including their clientele, mission statement, and company history. The interviewer still hasn’t arrived, so I study the room. I make note of various plaques, photos, and periodicals. About twenty minutes later, the interviewer enters and we make basic introductions.)

Interviewer: “Thank you for coming to [Company]. Can you tell me a little about yourself?”

(I pull out the job description.)

Me: “Well, it says here in your job ad that you’re looking for someone who knows [Software #1], with which I have three years experience. I also have five years’ experience with [Software #2], which is similar. At my previous job at [Company #1], I—“

Interviewer: “Oh, I know [Company #1]! I had an uncle who worked there. He was in [department]. He worked there until he retired. Do you know [Uncle]?”

Me: “No, I don’t remember anyone by that name.”

Interviewer: “I guess that’s no surprise; he worked for [Company #1] in [State halfway across the country]. He actually is the godfather of my oldest child.”

(She proceeds to ramble about her children and family for fifteen minutes. I listen politely and try to find a way to steer the conversation back to the interview, but she’s completely enraptured with her own voice.)

Interviewer: “Now that you’ve told me about yourself, let me tell you a little about our company. We were founded in [year] and serve many businesses across the state. [Company #2] is our biggest client, but we also work closely with [Company #3] and [Company #4]. We print [Magazine] in house, which informs our customers about all our services.”

(As she rambles on about the company, I again look around the room. All the information she’s providing I already know and is within eyesight. There’s a wood plaque mentioning the year they opened, a photograph of them with the director of [Company #2], and an entire stack of their periodicals on the shelf. I also have all this information printed on my own clipboard.)

Interviewer: “What I’m really looking for is someone who will work closely alongside [Owner] as his personal secretary.”

Me: *nod* “I saw in the ad that you’re looking for someone who also knows [hardware], and I—“

Interviewer: *interrupts* “I’ll let you know, [Owner] is a crotchety old man. He should have retired a decade ago, but he just can’t give up control of this company to his kids. I mean that in the nicest way possible. He is very cranky, and very set in his ways. He likes everything done a very particular way, and if you don’t do it that way, he’ll let you have it. Don’t get me wrong; [Owner] has a heart of gold. If he got sick, I would wipe his a**. I mean that– I would wipe his a**. But he can be hard to deal with a lot of the time.”

(This sets off an alarm bell, but I badly need a new job, so I keep a smile and try to focus on the interview.)

Me: “So, [Owner] needs someone who can also run [hardware]? I have…”

Interviewer: *interrupts again* “I’ll give you an example. During meetings, you’ll have to sit right beside him and hand him the highlighters. He’ll want them uncapped, and he’ll just snatch them out of your hand. Then he drops them on the table, and he’ll just expect you to know to pick them up and recap them. But don’t hand him a highlighter with the cap still on. Remember to take it off before handing it to him or he’ll smack you on the shoulder and demand, ‘What’s wrong with you?!’ But underneath it all, he’s a huge teddy bear. When I was pregnant with my youngest child…”

(She spends ten minutes talking about her previous maternity leave.)

Interviewer: “The last person we had in this position was shaping up really nicely, too. I try to filter things between [Owner] and his secretary, I really do. But I took a week’s vacation, and she couldn’t handle dealing with [Owner] all by herself. She quit in tears, so now we’re trying to replace her. So, what I’m looking for is someone who can handle working for a crotchety old man even when I’m not around. Do you think you can handle that?”

(The warning bells are getting louder because this owner is starting to sound abusive.)

Me: “Well, I…”

Interviewer: “One thing you must know: I simply can’t stand people who are always late. Punctuality is very important to our company.”

Me: “Today was a fluke; it isn’t like me at all! I’m usually early to everything I go to.”

Interviewer: “I know. I have ten interviews today, and I know eight of them will be late. Google Maps always misdirects people. I understand.”

Me: “Again, I’m sorry. It would never happen again now that I know where you are.”

(I’m not sure I believe her about still being an eligible candidate despite being five minutes late, but I’m not going to argue and further sabotage my chances.)

Interviewer: *scoffs* “That’s why I tell everyone we’re right next to [Adult Toy Store]. Everyone in town knows where [Adult Toy Store] is.”

(I know I would have remembered such creative directions if I had been told, so I’m certain she forgot to mention that fact on the phone.)

Me: “That wouldn’t have helped me much. I had no idea where [Adult Toy Store] was.”

Interviewer: “There’s nothing to be ashamed about. I shop there all the time. Everyone goes there.”

Me: “I don’t; I’ve never been there.”

Interviewer: “I said you don’t have to be embarrassed about it.”

(I usually don’t advertise this fact about myself, but her patronizing attitude is wearing on me.)

Me: “I don’t shop there; I’m completely asexual.”

Interviewer: “Okay, if you say so.” *winks knowingly at me*

Me: *yet another alarm bell rings*

Interviewer: *starts gathering all her things and is halfway out of her seat* “Do you have any questions for me?”

(I actually have several questions prepared on my clipboard, but she’s a couple of steps towards the door at this point.)

Me: “No, none.”

Interviewer: “Thanks for coming today. We’ll call you if we’re interested in a second interview.”

(They never called. I know I dodged a bullet. I feel sorry for the person they did hire.)

Two Ounces Of Coffee, Less Than An Ounce Of Sense

, , , , , , | Right | August 19, 2019

(I work as a barista. One day, a woman I’ve never seen before enters the café.)

Me: “Hi. What can I get for you?”

Customer: “I’d like to try some of your coffee.”

Me: “Sure, will that be a drip coffee, or–“

Customer: “I want coffee, but I don’t want to buy it. I just want a sample.”

Me: “If you’d just like a taste, I can give you a sample of our drip coffee in our two-ounce cup.”

(I hold up the cup so the customer can see.)

Customer: “No, I want a sample but in that size cup!” *points to our regular-size paper cups*

Me: “I’m sorry, but we only do free samples in the two-ounce cups. Did you still want the sample?”

(The customer huffs and puffs but finally agrees, and I pour the sample for her. She takes the cup and then makes her way to the self-serve area where the cream and sugar are kept. I watch with curiosity — which soon turns into dumbfoundedness — as this woman takes a sip of her tiny sample of coffee to make room, and then pours half-and-half into it, then another sip, and then pouring some more half-and-half, etc. After drinking her coffee in this fashion for at least twenty repetitions of sipping and diluting her sample, she marches back to the register, face flushed with anger.)

Customer: *slamming the cup down on the counter* “I demand you remake me a free cup of coffee! This one was disgusting!”

Me: “That can happen when you pour twenty creamers into a two-ounce cup of coffee.”

Customer: *storms out, shouting profanities*