Honestly, We’re Still Confused
Last year, my doctor’s office was bought out by a larger corporation. It really didn’t change much for me except that I had to fill out all new paperwork with the name of the new country-wide company name at the top.
A few months ago, my sister (who lives in a completely different state) started a new job in health insurance. We are both on our parents’ cell phone plan, and our phone numbers are the same except for the last digit; mine ends in five, hers in six.
About a week ago, I got a text message with my sister’s first name, asking me to leave a review for my OBGYN. I thought it was a weird coincidence and sent a screenshot of it to her for a laugh, figuring someone forgot to clear the name field before sending the text.
Then, I went to go check in at my appointment today.
Receptionist: “Hello! Name, please?”
Me: “[My Name].”
Receptionist: “I don’t see you in our system. Do you have an appointment today?”
Me: “Yes, I just scheduled it last week.”
Receptionist: “Okay, can you spell your last name? Maybe I got it wrong.”
I spell my last name, and the receptionist is silent.
Me: “Something wrong?”
Receptionist: “I don’t have anyone with that name. Are you a new patient?”
Me: “No, I’ve been coming to you for ten years. Your office has delivered both my children!”
Receptionist: “Okay, let me try searching by your phone number. Maybe it’s just not recognizing your name for some reason.”
I give my number, which ends in five.
Receptionist: “Okay, that phone number shows up, but it is for a different name. A [Sister]?”
Me: “I got a text from you with that name, but I thought it was just a fluke!”
Receptionist: “Okay, do you live at [address]?”
Me: “Sure do!”
Receptionist: “Okay, that address and phone number are connected to a [Sister] with the last name as [Our Last Name, mispronounced].”
Me: “That’s my sister! She shouldn’t be anywhere on my paperwork! She lives in a completely different state!”
The receptionist gets a deer-in-the-headlights look.
Receptionist: “I don’t know how this happened! I am so sorry!”
She immediately changed the name in my chart back to the right one, and I texted my sister to let her know to check with her office about her information, but seriously, what are the odds?