(I am a manager for a large, well-known Canadian furniture and appliance retailer that stocks many items in-store. Like any modern business, we have terminals to take debit and credit cards. The financial institution that provides these terminals and services to us is based out of the province of Quebec, as many financial institutions in Canada are, especially ones involved with the furniture, appliance, and electronic retail industry. I am at the front desk when one of our sales associates comes up with a customer to put through a sale for a freezer. The customer has several pounds of meat arriving to him tomorrow and needs a freezer in-stock to preserve it. Everything goes normally up until right after the sale is paid for and completed, and then this happens:)
Customer: “I need to cancel this order.”
Associate: “I’m sorry?”
Customer: “I’M CANCELLING THIS AND GETTING MY F****** MONEY BACK!!”
Associate: “Whoa, we can do that, but what’s the problem?”
Customer: “I see on your terminal that [Our Company] banks with [Quebec Financial Institution]!”
Me: “Well, yes, they provide us with terminals and things like our financing plans…”
Customer: “That’s bulls***! We don’t want [Our Company] here in the west if you do business with Quebec!”
Me: “Sir, I’m not sure I understand the issue here. You don’t want to do business with us because we have terminals from [Quebec Financial Institution]?”
Customer: “Obviously! Quebec doesn’t want a pipeline for our oil but has no problem leeching off our economy to fund their government!”
(The customer proceeds to rant about the oil, the Quebec government, and French people for a minute. To clarify, in recent news, Quebec shot down a plan to have a pipeline built across Canada between our provinces for Alberta’s oil industry. Pipelines can be a controversial topic to some, but apparently, some more than others.)
Me: “Sir, you do understand that [Quebec Financial Institution] is a private business and has nothing to do with the Quebec Government?
Customer: “I don’t care! Quebec and the French won’t be getting any of my money! Now hurry up with my refund so I can take my business elsewhere!”
Me: “All right, but there’s no need for that kind of talk.”
(At this point, my general manager, who is partially French himself, must have overheard part of the conversation, and walks over to the till.)
General Manager: *slightly annoyed* “What’s this about the French? I’m French.”
Customer: *sarcastically* “Good for you.”
(My associate and I get nervous and urge our GM to step away, assuring him we’ll handle this so nothing escalates, which thankfully it doesn’t, even though I’m getting fed up with this customer at this point. I finish up the paperwork and refund the customer.)
Customer: “Make sure you write down the real reason I’m cancelling this, not something made-up!”
Me: “Oh, yes, it’s already written here; no one would believe me if it wasn’t.”
Customer: “I’ll be getting a hold of your home office, telling them we don’t want your company here if this is who you do business with!”
Me: “Yeah, good luck with that.”
(The customer finishes up with our associate, and then proceeds to storm towards the doors.)
Associate: “There you go, sir. Good luck finding a freezer!”
Customer: “Oh, I will! There are better companies here that don’t deal with the French! I’ll be going to [Competitor]!”
Me: *yelling over to ensure he can hear* “We own them!”
Customer: *yelling back* “Then I won’t be going there! I’ll just go to [Different Competitor]!”
Me: “They deal with [Quebec Financial Institution], as well, and they don’t stock appliances!”
Customer: “F*** YOU!”
