Coupon Sense

, , , , , | Right | July 26, 2019

(I am a customer in a drive-thru. I got a coupon in the mail. I place my order, stating at the beginning that I have a coupon, just as a courtesy. I pull forward to the window and hear this exchange.)

Cashier: “Welcome to [Fast Food Place]. Would you like to try our new combo today?”

(The cashier greets me, takes my card and coupon, and rings me out, still with the window open.)

Cashier: “Okay, so that’s [item]. Do you want that medium or large? And would you like any dessert items with that today? Your total is [total].”

(At this point, I can hear screaming over the cashier’s headset AND from the car behind me in line over ten feet away.)

Cashier: “Ma’am, you didn’t tell me that you had a coupon. Ma’am, the price on the coupon is only for a regular-sized meal, not the large. Ma’am…”

(I can still hear the woman screaming at the poor cashier. She looks extremely exasperated.)

Cashier: “Ma’am, I’m going to have to void out your whole order and start over. We have an older system and can’t just credit the coupon. Additionally, you’re still going to have to pay for the up-sizing. Please pull forward to the window.”

Me: “And this is why I always tell y’all I have a coupon before I order.” 

Cashier: “We appreciate that. You’d think it would be common sense, right?”

Me: “You’d think so, but no. I’ve worked retail for two-and-a-half years; there is no such thing as common sense with customers. I hope your day gets better!”

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