When An Express Lane Is Not An Express Lane

, , , | Right | August 25, 2017

(I am a customer in the 15 or fewer lane. In front of me there’s a lady with way over 30 items in her basket. To make it even worse, she’s on her phone as her turn arrives, and picks 15 items from her basket to the counter.)

Cashier: “Will that be all?”

(The lady on the phone doesn’t acknowledge her, and just nods, so the cashier puts the basket away.)

Cashier: “Next in line?”

(As I go and run my products through, the lady is standing still there finishing the call, and cuts in during my purchase.)

Customer: “Hey, I’m not done. What did you do to the rest of my stuff?”

Cashier: “You just picked 15, so i assumed that’s what you were buying.”

Customer: “No, this is a 15 lane, so I need to pass all my products 15 at a time. I’m buying all of it.”

(And that’s how I witnessed a customer who believed they had bypassed the system.)

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