Might As Well Have Been Speaking French

, , , , , , | Working | April 11, 2019

(My husband and I are ordering lunch at a soup and salad place. He and I are both standing at the counter, ready to order.)

Cashier: *to me* “Hi. What can I get for you?”

Me: “I’d like the [special] with the tomato bisque and the chicken and bacon cobb salad.”

Cashier: “Okay, the tomato bisque and the chicken pot pie.” *starts to enter it into the system*

Me: “No, the chicken and  bacon cobb salad.”

Cashier: “Oh, sorry about that!” *corrects the order* “Would you like French or multigrain for your bread?”

Me: “French, please.”

Cashier: “That’ll be [price].”

Husband: “I’d like to order, too.”

Cashier: “Oh, I’m sorry. I just assumed you were sharing!”

(Their special comes with half sizes, not an amount of food you split between two people. My husband and I exchange a look.)

Husband: “Can I get the [special] with broccoli cheddar and the three-cheese pesto sandwich, please?”

Cashier: “Okay, that’s [price]. For here or to go?”

Me: *hands him my card* “For here.”

Cashier: *talking to himself* “Okay… to go.”

Me: “No, for here.”

Cashier: *hands the card back* “Oh, for here! Sorry about that.”

(A little while later, they called our order. He gave my husband a multigrain roll. Neither of us wanted to talk to the guy again, so I just gave him mine.)

Unfiltered Story #139432

, , , | Unfiltered | February 10, 2019

(I work in a call center in the comments/suggestions department. This is my first call of the day.)

Me: “Thank you for calling [company] comments and suggestions, this is [my name] speaking, how can I be of service today?”

Customer: “Hi, [my name], I want to start by telling you that I am in an extremely bad mood and that I realize that this is not your fault personally; I am just mad at [company], so if I am rude or aggressive in any way, I apologize.”

(The customer was actually the nicest call I had all day. I took down her complaint and flagged it as priority so that somebody would get to it quickly because she tried very hard not to yell at me for the company’s mistakes.)

He Wants His Hundredth A Pound Of Flesh

, , , , | Right | February 1, 2019

(I stop by the meat counter at my local grocery store to stock up on some different meats. I decide to pick up some chicken, as it is on sale. Thus far, I’ve been making friendly small talk with the guy behind the counter, and nothing amiss has occurred.)

Meat Guy: “Anything else I can get for you, ma’am?”

Me: “Yes, could I please get a pound of the chicken drumsticks?”

Meat Guy: “Sure thing.”

(He reaches down and pulls out the tray, then grabs a handful of them and places them on the scale to check the weight. It comes out to 0.99 pounds. He then bends down to put back the tray with the rest of the drumsticks.)

Me: *jokingly* “Oh, man, 0.99 pounds isn’t going to cut it! I need exactly one pound.”

Meat Guy: *stands up, looking absolutely terrified* “Oh, uh, um, really? I…”

Me: *realizing he took me seriously* “Oh, my gosh, no! I was totally kidding. 0.99 is just fine.”

Meat Guy: *still looking anxious* “Are you sure?”

Me: “Yeah, it’s not a problem. I’m usually fine with whatever I get, as long as it’s within about a tenth of a pound off from what I asked for. I’m actually amazed it’s so close to a pound!”

Meat Guy: “Oh!” *laughs* “Okay. Some people actually do insist that I fix it when this happens.”

(You’d think that after five years of reading this site, I’d realize that some people actually are horrible enough to do that.)

They Just Can’t Quite Cut The Mustard

, , , , , | Working | December 10, 2018

(I pull into the drive-thru at a nationwide fast food joint, one that I’ve been going to for eons.)

Worker: “Hi. Can I take your order?”

Me: “Sure. I’ll have a #6, but without mustard, large size. with a [Soda].”

Worker: “No problem.”

(I watch her punch it into the computer as it shows up on my screen and notice that she does not put “no mustard” in there. So, I drive up to her window.)

Worker: “Okay, that will be [total].”

Me: *hands her my card* “Here you go. Oh, and please make sure that my hamburger doesn’t have mustard on it.”

Worker: “Oh, that hamburger doesn’t come with mustard. That’s why I didn’t put it in.”

Me: “I’ve been ordering the same thing for years, and it’s always had mustard on it; when did it change?”

Worker: “Oh, you must be wrong; it’s never had mustard.”

Me: “It always has, for the many years I have been ordering it. Can you please make sure they don’t put mustard on it?”

Worker: “It doesn’t come with mustard, sir. I don’t need to tell them.”

Me: “Please go tell them, anyway, or give me my card back and I’ll go someplace else.”

Worker: “I already charged your card, but here.”

(She hands me my card back, and I’m about to ask for a manager, when a manager happens to come by the window.)

Manager: *to worker* “Is there a problem?”

Worker: “He ordered a #6 and says he doesn’t want mustard on it, but I’ve told him it doesn’t come with mustard.”

Manager: *to worker* “A #6 does come with mustard! Ugh, now I have to have them remake it. Next time just punch it into the computer.”

Manager: *to me* “Sorry about this.”

(A few minutes later:)

Manager: *to me* “Here you go. I threw in a chocolate cake for you. I’m sorry about her; she’s new, but she thinks she knows everything already.” *sighs*

(I visited that place many times after that and never saw her working there again.)

Taking A Second Shot At Charging You

, , , , , | Healthy | August 28, 2018

(I went to a doctor appointment, and during that appointment they were suppose to give me a tetanus shot. They gave me the wrong shot. So I had to go back into the doctor later to get the tetanus shot I was suppose to get the first time. When I went back in, I just got the shot, then left; no other service was provided. I then get a bill for the second visit, and this exchange happens when I call their billing department.)

Me: “I am calling regarding a bill I got. I don’t think I should be charged for this appointment because the only reason I had to come in was because of an error by the nurse.”

Billing: “I show here you had an appointment on [first date] and you paid your copay; is that correct?”

Me: “Yes.”

Billing: “Then I show you had a follow up appointment on [second date], and you did not pay your copay. That is why we are billing you.”

Me: “That’s why I’m calling. The appointment on the [second date] was only required because your nurse made a mistake on the [first date]. If she had not made a mistake, I wouldn’t have come in for that appointment.”

Billing: “I understand, sir, but since you came in for the second appointment, then we need to bill you for that appointment. Since your insurance covered everything but the copay, you have to pay that copay.”

Me: “Let me explain again. On the first appointment, your nurse made a mistake. She gave me the wrong injection. I had to come in for the second appointment only because she made a mistake. If she had not made the mistake, I wouldn’t have come back in.”

Billing: “It doesn’t matter; you still have to pay.”

Me: *getting frustrated now* “Okay, let me ask you this another way. After your nurse made a mistake the first time, I could have gone to a lawyer, or filed a complaint against your practice. Also, I could have filed a complaint with my insurance provider, since you have actually billed them twice for getting the same injection. I did none of those things. So your choice is to now credit my account for the copay, or my next call will be to the medical practice board, and then my insurance company.”

Billing: “One moment, please.” *puts me on hold for about five minutes then comes back* “I’ve talked to the doctor. We are going to waive that copay, but we will not do it again for any further visits.”

(After that call I found a new doctor. No surprise, his practice went out of business a few months later. I know people complain how everyone is lawsuit-happy nowadays. You’d think if you had a patient who wasn’t interested in going the legal route but just didn’t want to be charged for their mistake they would happily oblige. I guess not.)

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