Unfiltered Story #145974

, , | Unfiltered | April 1, 2019

(the beauty supply store I work in is very small so exchanges and returns have very strict guidelines. If an item is defective we send it back to the manufacturer but they won’t take it back if it isn’t actually defective. A customer I had sold nail polish to in the morning comes back in.)

Me: Hi how are you today? (in my usual chipper customer voice)
Customer: I want to return this nail polish I took it to the salon to get my nails done and it was all streaky. The nail lady said there was something wrong with it so I can’t use it and I want my money back.
Me: Well I can’t do a full return since it is a used nail polish but you can exchange it or get store credit for it if you’d like. May I see the receipt?
Customer: No I don’t have the receipt I was just in here today! I can’t even use this it’s defective and gunky it doesn’t even come out right! I want my money back!
Me: I’m sorry ma’am I would have to see the receipt for the transaction but can I see the nail polish?
Customer: Go ahead I’m telling you theres something wrong with it!
(I try the nail polish on some testers we keep around for showing colors to customers and it comes out super smoothly. The brand she bought is known to be thin so usually colors come out a little “streaky” on the first coat but only because it has a thin consistency. We make it known to every customer that it usually takes two to three coats with that brand)
Me: I’m sorry ma’am but it looks like this polish is working fine it usually just takes a few coats to get a solid color from most polishes from (Nail Polish Brand) so I can’t sent it back to the manufacturer saying it’s a defect they won’t accept this.
Customer: What are you talking about I can’t use this I’m not gonna keep a nail polish i can’t use give me my money back!
Me: I’m sorry but it looks fine to me and it’s against the health code to take back used nail polish so I’m not authorized to make this return but my manager will be in on Monday (it’s saturday today) and you can talk to her then if you’d like she can probably help you more but i’m sorry i can’t give you your money back for this. You can exchange it for a new bottle of the same color since you like the color (her hands and feet were all done with this color) but i would need a receipt for the transaction.
Customer: I don’t have my receipt I was just in here can’t you look it up?!
Me: I can but management has been very strict lately about customer bringing in receipts so even if I looked it up I can’t do anything without your receipt.
Customer: This is ridiculous IT’S NOT WORKING (she then proceeds to shove the nail polish in my face and wave it around) IT’S STREAKY THE LADY SAID I CANT USE IT I WANT MY MONEY!
Me: I’m sorry but I can’t do anything you can still talk to my manager on monday I’m sure she’ll be able to give you a refund or store credit but I can’t do anything for you I’m sorry.
Customer: This is ridiculous I come here all the time and spend my money here you can’t even help me I’m never coming in here again!
(as she’s saying that she’s leaving the store and i’m just staring at her confused as she walks out. She comes back in two seconds later still screaming)
Customer: I can’t believe this the nail polish is defective its streaky you know I always come here but I’m never coming in here again!

It took all I had to tell her how happy I was she wouldn’t shop here anymore, instead I apologized again as she walked out.

Making Your Toes Curl Too

, , , , | Right | September 11, 2018

(I have long, curly hair. I am shopping in a beauty supply store where they are currently having a special on blow-outs and flat irons.)

Sales Associate: “Hi! Welcome to [Store]. Would you like a free demo of these ceramic flat irons?”

Me: “Thanks, but no. It would ruin my curls.”

Sales Associate: “Okay. Just so you know, we’re having a special—”

Random Customer: “HEY! You NEED this flat iron.” *grabs flat iron from associate and reaches towards my hair*

Me: *backing up* “Do NOT touch my hair.”

Random Customer: “But it’s so curly! And this is a flat iron!”

Sales Associate: “It’s okay, ma’am.” *tries to get flat iron from customer*

Random Customer: “But she’s got so many curls!”

Sales Associate: “I think she likes them.” *manages to get the cord to the flat iron but the customer is still holding onto it*

Random Customer: “No one likes curls! Let me just…” *grabs at my hair again*

Me: “If you touch me, it will be assault. Do not push your luck. Get away from me.”

Sales Associate: “Ma’am, I’m going to need that back.”

Random Customer: “But she has CURLS!”

(The sales associate managed to get the flat iron away from the customer but she insisted on following me around the store, yelling that I had curls and I needed to get rid of them. As I approached the register with my purchases, she had changed tactics to yelling that I was accusing her of assault just for trying to “fix” my hair. At that point the manager finally stepped in.)

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Found The Wrongest Fragrance

, , , , , , | Right | February 5, 2018

(A female customer approaches my coworker.)

Customer: “Hi, can I please try a sample of [Popular Men’s Fragrance]”

(My coworker sprays the fragrance on a sample card for her.)

Customer: “Oh, I love this fragrance!”

Coworker: “Yeah, it’s lovely and super popular.”

Customer: “It gets me so horny.”

Coworker: “Um… Okay.”

Customer: “My dad wears it.”

Coworker: “…”

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Named And Shamed

| Right | July 26, 2016

(A woman comes up to my register who is paying very close attention to her phone.)

Me: “Hi! Did you find everything you were looking for?”

Guest: “Just scan my stuff.”

Me: “All right.” *gets to the end of scanning* “I do have a spare coupon if you would like to save $3.50.”

Guest: “No.”

Me: “Okay. Do you have a club card?”

Guest: *puts down phone* “I said no. Is there a problem with that? I don’t want you taking coupons off my club card account. I want to save it.”

Me: “I haven’t pulled up your account. I was offering you to use mine.”

Guest: “Well, your communication was poor. You need to work on that.”

Me: *just wanting the transaction to be over* “All right, do you have a club card?”

Guest: “What’s your name?”

Me: “It’s [My Name].”

Guest: “Is it [My Name], or is it really [longer version of name]?”

Me: “Just [My Name].”

Guest: “So your parents didn’t love you enough to give you a real name? I bet they didn’t really want you.”

Me: “My full first name is [very long Welsh name]. I just go by [My Name] because it’s easier to pronounce.”

Guest: “So now you’re saying MY parents didn’t love ME? My name is [Guest]!”

Me: *frantically pushing silent call button under counter* “I’m not saying that at all. Do you have your club card on you, or would you like me to look it up?

Guest: “It’s [phone number].”

Me: *finishing transaction and handing her the receipt and bag* “Thank you. Have a great day.”

Guest: “I hope your day only gets worse from here. I hope you quit! I don’t want to see you in here when I come back!”

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Tote-ally Wrong

| Working | June 10, 2015

(I got an email from a well-known beauty supply chain about a new color safe shampoo from the brand of hair dye that I like to buy. I decide to go in and check it out. As I’m looking at the shampoo, I notice a promotion with that brand for a free tote bag when you buy three products. I decide to pick up some more dye while I’m at it so I can get the tote, but one of the colors I want isn’t on the shelf. I had been in the store and looking around for a good ten minutes by this point, and had not seen a single employee.)

Me: “Hello? Is anyone even in here?”

Employee: *emerges from the back* “What?”

Me: “Um… I was wondering, is all of your stock out on the shelf? The color I’m looking for is out?”

Employee: *comes over to me* “What color?”

Me: “The purple.”

Employee: *looks at the shelf* “It’s out.”

Me: “Do you keep any in the back?”

Employee: “No.”

Me: “Okay, thanks.”

Employee: *nods and starts to walk away, then notices the promotional sign* “Oh, yeah, if you buy three products from this brand you get a free tote.”

Me: “Thank you. I think I’m ready to check out.”

Employee: *groans and trudges to the register*

(As I follow her, I notice a display I missed on my way to the store. Low and behold, the color I wanted is sitting right there. I grab two boxes and head up to the register.)

Employee: *rings me up in silence* “[Total].”

Me: *hands her my beauty club card and a 15% off coupon*

Employee: *grumbles and rings up the discount* “[New total].”

Me: *hands her my card* “And the free tote?”

Employee: “What?”

Me: “The free tote. For buying three [Brand] products.”

Employee: “Oh, we’re out of those. They only sent us like five.”

Me: *blinks* “…but you told me about the promotion.”

Employee Yeah… and?”

Me: “And I want my free tote. That’s the only reason I’m buying three products in the first place. I only came in for the shampoo, but I bought the dye because of the promotion.”

Employee: *quickly swipes my card and processes the transaction so if I wanted to take the dye off it would have to be a return* “Well, we ran out. And we’re not getting anymore.” *hands me my card, my bag, and my receipt* “Have a nice day.”

(Sadly, this kind of customer service is standard for them! If it wasn’t the only place in town I could buy that brand, I would never go back!)

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