Do Not Password, Do Not Pass Go, Part 2
I do tech support for one of the big Banks in Europe. We support around a dozen apps, websites and the like. We also support a banking software aimed at medium to large businesses.
Me: “This is [My Name] from [Banking Software Support], what can I help you with?”
Caller: “Hey, I use [Banking Software Support] on my laptop and I’m sending the computer in for repairs. Is there any possibility to get the login protected by a password or something like that?”
You can’t even disable the login prompt, because its required to be there by law.
Me: “If you aren’t using a password to login, how do you even open the program?”
Caller: “What do you mean? I just click the icon and I’m in.”
Me: “Can we do a team-viewer session?”
Caller: “Sure, but can’t you just tell me how to enable it?”
Sure, if you tell me what magic you are using to login without a password in the first place.
Me: “I just want to see your login procedure first.”
Team-viewer starts, the customer starts the software, and a login window appears. The caller starts entering their credentials.
Me: “Stop! What are you doing right now?”
Caller: “I entered my… Oh… Oh s***… I guess I totally wasted your time.”
Related:
Do Not Password, Do Not Pass Go