Doesn’t Know Zip About His Code

| AL, USA | Extra Stupid, Geography

(I am processing a customer’s application and realize his zip code on his account is ****6 but the one on his application is ****1. Wanting to correct the mistaken one I ask him.)

Me: “Excuse me. Sir, what is your zip code?”

Customer: “It’s ****4.”

Me: “Sir, you put ****1 on your application and our account is showing ****6. That’s 3 different zip codes.

Customer: “Oh, it doesn’t matter. They are all the same city, so I just give whichever one pops into my head first.”

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This Is Why We’re In A Recession, Part 46

| Eugene, OR, USA | Extra Stupid, Money

(I work as a teller, and one of my jobs is to field phone calls.)

Me: “Thank you for calling [Bank]; this is [My Name]. How may I help you?”

Customer: “Yes, I’m trying to make an online purchase with my debit card and it’s not working! I need you to fix this.”

Me: “Well, sir, it sounds like your card may be blocked. I can transfer—”

Customer: *interrupting* “No! This is a brand new card; I just got it today from the bank. Now they told me it would work, and it doesn’t!”

Me: “That’s odd, let me…”

Customer: “And another thing! How do you get away with issuing already expired cards?”

Me: “Well, sir, our temporary cards expire after a set time, but they are always good when issued.”

Customer: “No! This one says February 18th, right on there! Now today is the 24th, which means this is expired!”

Me: *face-palm* “Sir… all cards list the expiration date as month and year. That is February of 2018 listed on the card, and I assure you if you use that date you will be able to make your purchase.”

Customer: “That’s… that’s not what I was told! I was told this would expire this year!”

Me: “Yes, sir. The temporary card will. However it must have the same expiration date listed on it as the permanent card with the same number that is being mailed to you. I promise, February of 2018 will work.”

Customer: “Well… I suppose I’ll try it. But that’s darn foolish!” *click*

Related:
This Is Why We’re In A Recession, Part 45
This Is Why We’re In A Recession, Part 44
This Is Why We’re In A Recession, Part 43

Common Sense Takes A Holiday

| FL, USA | Bizarre, Crazy Requests, Health & Body, Holidays

Me: “Good afternoon, [Bank]; how may I direct your call?”

Elderly Customer: “So today is not a holiday?”

Me: “No, ma’am, we are open.”

Elderly Customer: “Well, I tried to call my doctor’s office and they aren’t answering. Are you sure it’s not a holiday?”

Me:“Yes, ma’am, I am positive that it is not a holiday.”

Elderly Customer: “I was wondering why you would be answering the phone if it was a holiday.”

Me: “Ma’am, I can assure you today is not a holiday.”

Elderly Customer: “Is Monday a holiday?”

Me: “No, ma’am, there are no bank holidays at all this month.”

Elderly Customer: “…”

Me: “Is there anything else I can help you with, ma’am?”

Elderly Customer: “Why won’t my doctor answer the phone?”