Unfiltered Story #93697

, , | Unfiltered | September 14, 2017

(I am a bank teller in 2001. It’s a small grocery store branch with retail hours and so we are open on a Saturday and fairly busy with a constant line of customers waiting. Even so, things are going pretty smoothly.

Our main website had lots of contact information for our branches all across Louisiana but these are still the days of old internet and people still often choose to look us up in the phone book and call in with questions. Because of a quirk of the way the phone listings appear, our little branch’s number not only appears first for branches in the area, it makes it appear that we are the “main” branch in that area. We are also one number off Ticketmaster. This means we get LOTS of phone calls but customers waiting in line should and do get priority most of the time.)

Me: *I hear the phone ring and I stop waiting on customers to answer.*

Me: Thank you for calling [bank name and branch], how can I help you?

Caller: Yes I was wondering if you could tell me the address and phone numbers of all your branches in the New Orleans area.

Me: *I look them up on my computer and list them for her. There’s at least 5 or more. Meanwhile, the other two tellers are busily working helping the growing line of customers.*

Caller: Ok now tell me all your branches in north Louisiana.

Me: *Again I look them up on my computer and list them for her. Again there’s about 5 branches or more. By this point I have already been on the phone several minutes.*

Caller: Ok now tell me all your branches in central Louisiana.

Me: *I pause and look up at the long line of ACTUAL customers waiting with ACTUAL business to do and given that this phone call seems like it’s going to take a while longer and given that there are LOTS more branches in that area plus the surrounding areas (like 20 or more) I decide I need to get off the phone and get back to work.*

Me: I’m sorry ma’am but I have a long line of customers here waiting to be helped. I need to either put you on hold for a few minutes until we have a small break in foot traffic or I can give you the number to our dedicated 24 hour live agent telephone customer service.

Caller: *screaming* WELL EXCUSE THE HELL OUT OF ME!!!!!!

Me: *I jerk the phone away from my ear and look at the handset like it just bit me, weigh my options for a second, decide this person isn’t even a customer and has no intention of being one and hang up without saying another word*

Me: *I look up at the line of customers who have been waiting pretty patiently.*

Me: Ok! I can help whoever is next!

(Yeah I shouldn’t have hung up on her but oh well, I did. I always expected this to come back one day and bite me in the ass but it never did. I have submitted this both to NAW and NAR because frankly I feel like it fits in both categories.)

Things Are About To Take A Dark Tone

, , , , | Right | September 7, 2017

(I’m the only dark-skinned person working in my branch. I’m pretty used to snide commentary from customers, but this one…)

Me: “Good afternoon, sir!”

Customer: “Wow, I’ve never gotten any brown sugar lovin’ before! Come give me a kiss!” *makes a kissy face at me*

Me: *too dumbfounded to speak*

Customer: “I’m just kidding, I need to deposit these.”

Me: *still so dumbfounded that I run his transaction and send him on his way without speaking another word*

Coworker: “I cannot believe that just happened.”

That Escalated Quickly

, , , , | Right | September 7, 2017

(The teller next to me is very popular with customers and they sometimes get lost in conversation with her.)

Customer: “So, our barn cat had a litter and they’re just as precious as can be.”

Coworker & Me: “Awww!”

Customer: “Yup, we’re working on giving them away but…”

(I tune him out to help a couple of customers myself. When I come back…)

Customer: “…so they arrested my mom again, even though the neighbors had stolen every last thing out of her house! And that’s why I need to cash the check, to get her out.”

Unfiltered Story #91479

, , | Unfiltered | August 15, 2017

(Unfortunately, I am the customer in this one. I walk into my bank after work.)

Me: *approaching the teller* “I’m so glad you guys are on my way home otherwise I would have totally forgotten I need to do this.”

Teller: “What can I help you with?”

Me: “Well, last night I got a replacement debit card since my current one expires next month. I did the right and proper adult thing and cut up my old card as soon as I activated the new one…”

Teller: *seeing where I’m going with this* “Oh… oh no…”

Me: “And, about a half hour later, I’m in the drive thru and realize my old card is still in my wallet… so, what can we do to get a new one ordered?”

Teller: *cringing, laughing, and pointing to the desk not too far away* “Talk to [account rep] and she can get a new one ordered no problem.”

IP Address:

Money Makes The Moans Go Round

, , , , | Right | August 12, 2017

(I was just clocking into work, and since I am a traveling teller, meaning I go to different locations every day, I have to wait for the manager of the specific branch to give me a drawer.)

Customer: “Excuse me? What are you doing?”

(I continue starting up my computer, assuming she isn’t speaking to me as I still have my ‘next window’ sign up.)

Customer: *to others in line* “Look at that dumb b****, sitting around doing nothing but play with her hair when there’s a line out of the door!”

Me: “Excuse me, ma’am? I am not yet up and ready; my shift has just started. I’m sure another teller will be with you in just one moment. Your patience is appreciated.”

Customer: *rolls eyes*

(After a few moments, she finally reaches another teller, and the following conversation happens after her transaction is completed.)

Customer: “Why would you even hire such a lazy, incompetent girl?”

Coworker: “She actually doesn’t have a drawer yet, so she has no cash to work with.”

Customer: “If I wanted to hear excuses, I would have talked to her. Next time I’m in here, she better be fired! I will be reporting her to management. She should have brought her own cash in if you guys were busy.”

Coworker: “Ma’am? You wanted her to bring thousands of dollars of her own money so you wouldn’t have to wait a few moments on Friday afternoon at a very busy bank?”

Customer: “Yes! That would have been the right thing to do.”

(I was yelled at the first two minutes of my shift. I decided this had to be some sort of record, and we all had a good laugh about it in the end. Joke’s on you, lady. You didn’t ruin my day; you just made me laugh! Plus, she didn’t even get my name so she could report me.)

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