Putting The Security Into Social Security

| USA | Bad Behavior, Money, Top

(I work as a collections agent for a major bank in the USA.)

Me: “Thank you for calling [major bank]; my name is Kevin. What can I—”

Customer: “English, ass-h***! Speak English!”

Me: “Ma’am, I’m speaking English.”

Customer: “I just want to pay my [other bank’s] credit card. My SSN is [number].”

Me: “Ma’am you are calli—”

Customer: “How you dare to interrupt me! My check account is [number] and my name is [name].”

Me: “Miss, you are calling [major bank], not [other bank].”

Customer: “What?! Who are you? Why are you calling me? I’m going to the police! I want your f****** name, and I want to speak with your supervisor before I go there and shoot someone!”

Me: “Okay…”

(I mute the headset.)

Customer: “What are you waiting for?!”

Me: “I’m waiting for you to tell me why you need to speak to my supervisor. If it was because you called a wrong number and said all you personal info, or maybe because you cursed at me several times, or that you, in a recorded, federal monitored line, threatened to shoot me.”

Customer: “Oh, no! I didn’t say that!”

(I check on the database for her full name with her SSN.)

Me: “Okay, let me put you on hold so I can speak with my supervisor and call the police. Your full name is [full name], right? Your address is [address], and your phone is [phone number].”

(The customer hangs up. I end up having a verbal warning from my boss, along with a free meal from him for “the funniest following-guidelines-call I have ever heard”.)

This Is Why We’re In A Recession, Part 18

| PA, USA | Money

Me: “Thank you for calling [Bank]! This is [My Name] speaking; how can I help you?”

(I hear an elderly customer, sounding very annoyed.)

Customer: “Yeah, I want to know the balance in my account.”

Me: “Okay, sir. If I can just get your social—”

Customer:“I don’t give my social to anyone!”

Me: “Okay, that’s fine. I’ll need to get your account number, then.”

Customer: “Okay.”

(He states a number that’s far different from the norm.)

Me: “Okay, sir, I don’t see that account. Could you repeat that?”

Customer: “I just gave it to you! It’s [number]!”

Me: “I’m sorry, sir; I don’t see anything in our system.”

Customer: “What? You had better see something in your system!”

Me: “There’s nothing here. I could try your social, and see if it will come up then.”

(He gives me his social.)

Me: “Hmm. I still don’t see anything here.”

Customer: “What? How does that happen? Do you have any idea how much money I have there?”

Me: “I have no idea, sir. Nothing is coming up that’s connected to your account number or social.”

Customer: “Is this [Competitor’s Bank]?”

Me: “No, sir, it’s [Company Bank].”

Customer: *click*

Related:
This Is Why We’re In A Recession, Part 17
This Is Why We’re In A Recession, Part 16
This Is Why We’re In A Recession, Part 15
This Is Why We’re In A Recession, Part 14
This Is Why We’re In A Recession, Part 13
This Is Why We’re In A Recession, Part 12

Should Keep Better Account Of His Account, Part 2

| OH, USA | Money, Top

(I am a bank teller. A senior citizen is asking to withdraw a large sum of money from his account.)

Me: “Okay, I’ll just need to see a picture ID because of the amount you are withdrawing.”

Customer: “Oh, my God, why?! I come in here all the time!”

Me: “I apologize, sir. I’ll definitely make a note of this for next time. Since I do not know you, I will need to see an ID. It’s to protect me, as well as yourself.”

Customer: “Are you f****** kidding me?! Why?! This is ridiculous! I totally come in here all the time!”

Me: “Well, sir, in the event that someone comes in here and acts like they are you, would you want us to go ahead and take out the money and not ask for ID?”

Customer: “Oh, my God! This is ridiculous! No one is going to do that. Give me my money now! I am not taking out my ID! You know who I am.”

(A line has built up behind him. The customer next in line chimes in.)

Other Customer: “Oh, my God! Quit being so ridiculous! If you really don’t care, I’ll go ahead and take money out of your account right now. I mean, what does it matter? You don’t care about your account security, so you’ll be okay with just anyone taking money out, right?”

(The customer rolls his eyes.)

Customer: “Whatever. No one will really do that. I’m totally going to my other bank. This is ridiculous!”

(He steps off to the side, and the next customer comes up.)

Other Customer: “Hello, I’d like to withdraw $1,000 from that ridiculous gentleman’s account, please! Oh, my God, like, totally give me all twenties!”

Related:
Should Keep Better Account Of His Account