Got To Give Him Credit For Trying, Part 3

, | Boise, ID, USA | Crazy Requests, Money

(I work at a call center for a bank that finances credit cards for several companies: anything from jewelry to gasoline. We handle both consumer and business cards. The craziest call I ever get is from a business account for office supplies.)

Me: “Thank you for calling [Company]; my name is [My Name]. How can I help you?”

Customer: “Yes, my name is [Customer] and I am authorized by [Accounts Payable] to pay $140.”

(I verify them as authorized on the account. The balance is over $800.)

Me: “I can certainly run that payment for you, but that amount will not postpone further collections activity. The balance is [amount #1] and is five months past due. We need a payment of [amount #2] to prevent the account going to third party collections.”

Customer: “I don’t think you understand; I will only pay you $140. If I make this payment, you have to forgive the rest of the debt. I WILL NOT pay you any more, and you WILL NOT charge me any more late fees.”

Me: “I can’t do that. This is a balance that has been accrued on this credit card. It needs to be paid in full or at least paid on time to prevent further fees.”

(Customer ranted on and on about how it wasn’t fair of us to charge him and that he would speak with accounts payable. Then he hung up.)

Got To Give Him Credit For Trying, Part 2
Got To Give Him Credit For Trying


Got To Give You Debit For Trying

| Poughkeepsie, NY, USA | Money

Customer: “Can I replace my debit card?”

Me: “Did you lose yours?”

Customer: “No, I left it home.”

Me: “Well, why don’t you go home and get it?”

Customer: “I want to get some pizza at [Pizza Place] next door and I don’t want to go home.”

(I pull up the customer’s information on the computer and notice he lives four blocks away but decides not to comment further.)

Me: “You could just do a cash withdrawal and pay for the pizza with cash.”

Customer: “I don’t want to look up my account number.”

Me: “I can do that for you right now.”

Customer: “No, just replace the debit card.”

(How lazy can some people be?)


| VA | Unfiltered

(I’m working the drive-thru after everyone but the manager has left. A man comes through with a check from the bank next door and asks to have it cashed.)

Me: No problem! Just let me find you in our system.

(I look up his name, but can’t find it anywhere. Next, I look up the name of the person who wrote the check.)

Me: Sir, I can’t find you or the person who wrote the check in our system. Do you have an account number?

Man: Why do you need my account number? I’ve had an account with you guys for years! I should be in there!

Me: I could be typing something wrong. Let me try again.

(I go through the same process, and still find nothing.)

Me: I really can’t seem to find you in here, and this check is for the other bank.

Man: The check is for this bank! Let me speak to your manager!

(I catch my manager as he’s leaving, and watch as he goes out the door and gestures for the man to pull forward. After a few moments, the man speeds off as fast as he can, and my manager comes back in laughing.)

Manager: He thought he actually was at (bank next door)!

(Predictably, the man never came back to apologize for his behavior.)


Flirt, Camera, Action

| USA | At The Checkout, Bizarre, Love/Romance, Popular, Rude & Risque, Technology

(I am filling in at a different branch on this particular day. A guy who looks old enough to be my dad walks up to my window.)

Me: “What can I help you with?”

Customer: “Yeah, I need to get a money order today.”

Me: “Sure thing. Do you have an account with us?”

Customer: “No.”

Me: “Okay, no problem, I’ll just need your ID and a few other pieces of information to get that done for you.”

Customer: “Ask away. I do this every month!”

(I quickly complete the transaction, as the customer is staring at me, and I am extremely uncomfortable. After I hand him the money order…)

Me: “Is there anything else I can help you with today?”

Customer: “I was also lookin’ for a cute girl…” *grins at me and leans in closer*

(I take a small step backward and try not to let my expression change.)

Me: “Is there anything else BANKING-related that I can help you with today?”

Customer: *visibly disappointed* “Well, no. That didn’t work, huh?”

Me: “Er… no.”

Customer: “Oh, well. At least that wasn’t on tape or anything. That would be really embarrassing.”

(Without saying a word, I point to the security camera above my head.)

Customer: *looks up, expression goes from disappointment to horror* “THOSE THINGS ACTUALLY WORK?!”

Me: “Yes, sir, they sure do.”

Customer: “NOW IT’S ON TAPE?!” *runs out the door*

Coworker: “What was THAT?!”

Me: *puts head down on counter* “I think it’s time for a break…”


This Is Why We’re In A Recession, Part 53

| Seattle, WA, USA | Crazy Requests, Money

(My husband is in line at the bank. He has to wait a while, as there is a customer being served ahead of him cashing a check.)

Cashier: *to customer* “Just to remind you, ma’am, you can deposit the check, but you can’t withdraw any money from it for a few days.”

Customer: “WHY NOT?! IT’S MY MONEY!”

Cashier: *patiently* “Well, you’ve had six checks bounce this month alone, it’s bank policy, plus overdraft fees from your checks…”

Customer: “What has that got to do with anything? I want my money!”

Cashier: *sighs*

This Is Why We’re In A Recession, Part 52
This Is Why We’re In A Recession, Part 51
This Is Why We’re In A Recession, Part 50

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