(A customer calls in to find out why his loan has been returned “NSF”, which is short for “Non-Sufficient Funds.”)
Me: “I see that the loan was returned on Monday as there was not enough money in the account.
Customer: “Yeah, but it was supposed to be taken out of my account the previous Friday.”
(I check, and he indeed did not have enough money to cover the loan on Friday.)
Me: “That is the correct date, but it looks like the computer gave you a grace period. It gave you a few days to put the funds in the account before it tried to take it.”
Customer: “That’s crazy! I agreed to have my payments taken every Friday. I want the loan to bounce on the Friday, not on the Monday, okay? Make my loan payment bounce on Fridays!”