There Are No Stupid Questions, Just Stupid Answers

| NJ, USA | Extra Stupid, Technology

(I work in a bank’s contact center, where we frequently assist online banking customers with various things, including their online security questions.)

Customer: “I’m locked out again! The computer asked me for my oldest sibling’s middle name, so I put my son’s middle name in there, and it said it was wrong!”

Should Keep Better Account Of His Account, Part 2

| Seattle, WA, USA | Crazy Requests, Money, Technology

Customer: “I need help. I’ve locked myself out of my Netflix account and I can’t remember my password.”

Me: “Okay, well you should probably call Netflix and ask them for help.”

Customer: “But how can I get them to stop charging my bank account?”

Me: “Call them and cancel your service.”

Customer: “How do I call them?”

Me: “On a phone.”

Customer: “How do I get their number?”

Me: “Google.”

Related:
Should Keep Better Account Of His Account, Part 2
Should Keep Better Account Of His Account

Gives New Meaning To ‘Phone Bill’, Part 2

, | CO, USA | Crazy Requests, Extra Stupid, Money, Technology

(A customer calls in to a bank call center.)

Customer: “I need to make a deposit.”

Me: “I can certainly help you with that deposit. What do we need to deposit? Cash, check, money order?”

Customer: “I need to deposit money.”

Me: “What type of deposit? There are different ways to make a deposit depending on what you need to deposit.”

Customer: “I need to deposit cash.”

Me: “I can find you the closest ATM so you can make your cash deposit.”

Customer: “You mean I have to go somewhere to make the deposit?”

Me: “Yes, if you are depositing cash.”

Customer: “Well, can’t I just deposit it over the phone?!”

Me: No, I’m sorry. There is not a way to deposit cash over the phone.”

Customer: “What kind of service is this?” *click*

Related:
Gives New Meaning To ‘Phone Bill’