Transcending Bigotry

| Yorkshire, England, UK | Awesome Workers, Health & Body, Top

(I am in a bank after losing my purse, looking visibly distressed, in the queue after dealing with a customer service agent that was no help.)

Bank Teller: “May I help you, sir?”

Me: “I’m sorry, but I’m not a ‘sir.'”

Bank Teller: “Oh. Do you mind if… I… uh…”

Me: “Ask if I’m transgender?”

Bank Teller: “Yes.”

Me: “Yes, I am. I have just lost all my cards, and I can’t get replacements issued, because they’re saying I’m not who I say I am.”

Bank Teller: “That’s fine. Someone I’m close to faces similar issues to you. If you can just confirm some security details, I can get you some new cards and give you some money from your account.”

Me: “Brilliant, thank you.”

(After confirming my details:)

Bank Teller: “I have an idea; I could place a note on your account. It may not help, but next time you could mention that if they look in the customer notes that you are a transgender person. Here:” *shows me some text on the screen*

Me: “That’s perfect. Thank you.”

Bank Teller: “No worries. You shouldn’t be faced with more problems when you’re already having a bad day.”

(Thank you, anonymous bank teller. You restored my faith in humanity!)

Not Listening Is An Occupational Hazard

| Kelowna, BC, Canada | Bizarre, Theme Of The Month

(When a customer comes in to do a money transfer, I have to get a piece of ID and ask them two questions.)

Me: “I just have a couple of questions before I can pay you out your money.”

Customer: “Okay, sure.”

Me: “What country were you born in?”

Customer: “Canada.”

Me: “Okay, and what is your occupation?”

Customer: “White.”

Me: “White?”

Customer: *very firmly* “Yes, white.”

Me: “Okay… So, your occupation is white?”

Customer: “Yes.” *thinks for a moment* “Oh, wait. What’s occupation mean again?”

Me: “What do you do for work.”

Customer: “Oh, I thought you meant what color I am! I work in construction!”

Telltale Sign of A Good Teller

| OH, USA | Bigotry, Money

(I am only 19 when I start working for a large financial institution. After almost two years experience with the bank, at 21, I am still the youngest employee in the branch. I am working in the lobby with another teller who has just transferred into a branch after her position was eliminated in the back office, since she was within a year of retirement age.)

Me: *to customer waiting in line* “Hi. How are you doing today? What can I help you with?”

Customer: “I have a question about this transaction. I think I should probably wait for the other teller.”

Me: “Are you sure? I would be more than happy to help you with your transaction.”

Customer: “I think the other teller would be able to help with this. I don’t think you would know the answer. She’s been here longer so knows more than you do.”

Me: “If you would prefer to wait for [coworker], you are more than welcome to.”

(My coworker is still trying to get used to our DOS based system. I proceed to help the next four customers waiting in line. By the time the customer goes to my coworker’s window, I am just finishing up with the fifth and last customer in the line.)

Customer: “I have a question about a transaction that was on my overdraft protection account. Can you look into what happened?”

Coworker: “[My Name], how do I look that up?”

Me: “Go into [system acronym] and type in the command [more acronyms]. The account summary will be the first screen and the history is on the next.”

(The customer stares silently.)

Me: “I guess I would have been able to help you after all, sir.”

(At least he had the good sense to look a bit sheepish after that.)