Banking On Trump

, | FL, USA | Politics

(I work in customer service for credit cards for a major bank. The call volume is unusually slow for the night, probably due to the first Presidential Debate of 2016.)

Me: “Thank you for calling [Bank]. My name is [My Name]. May I have your name?”

(I gain access to their account and assist with a payment. At this rate, I’m hoping it is just a quick call, as my shift is about to end in a few minutes.)

Me: “Okay, Mr. [Customer]. That’s all set. Is there anything else I may assist with tonight?”

Customer: “Yeah! Make sure you get out and vote in November. We need to make America great again, and only Trump can do that! He’s our last hope against Hillary.”

Me: *brief pause* “Well, I can understand the concern. All right, then, I want to thank you for being such a loyal card-member. Have a great night!”

(At this point, I am trying to avoid any political talk, and I probably could have phrased it differently or at least acknowledged I would be voting.)

Customer: “You’re voting, right?! You didn’t say if you’d be voting. I hope to god you’re voting for Trump. If [Bank] is supporting Hillary I’m closing all my accounts.”

Me: “To be honest, I was trying to not directly answer the question. It is not quite professional of me to discuss political opinions, seeing as that is not about your account at all.”

Customer: “You’re allowed to have an opinion! You’re a person too, you know. [Bank] should let you be able to speak freely if you want to.”

Me: “Yes… But as you also just stated, if you thought I was going for Hillary, you were going to close all your accounts with [Bank]. I’m not saying if I’m voting for Trump or Hillary, because it has no stance with [Bank] at all. Is there anything else I may assist with tonight?”

Customer: “I guess not.”


Missing A Few Brain Cells… And A Husband

| Boston, MA, USA | Bizarre, Spouses & Partners

(I work in the fraud detection department for a major credit union. My job involves making outbound calls to customers to verify out of pattern transactions that have generally already been confirmed to be fraud by our system and closing the card once the customer has been contacted.)

Me: “Hi, this is [My Name] with [Credit Union]. May I please speak with Mr. [Customer]?”

Wife: “He’s my husband; he’s not here right now. Do you want to leave a message?”

(I see the wife isn’t on the account so legally I cannot give her any information.)

Me: “We just need to verify some information with him. Can you ask him to give us a call back?”

Wife: “Well, I don’t know. Have you seen him recently?”

Me: “I’m sorry?”

Wife: “He hasn’t been home in two months. I think he might be dead. Have you seen him?”

Me: “Um… have you called the police yet?”

Wife: “No, do you think I should?”

Me: “Yes, I do!”

Wife: “Okay, I’ll do that. Bye bye.”

(I then sat in stunned silence for a few minutes.)


Got To Give Him Credit For Trying, Part 4

, | WI, USA | Bad Behavior, Crazy Requests, Food & Drink

(I take customer service calls for a bank, and occasionally we have individuals that call in mistaking us for a credit card company. Most of the time when this happens we can simply correct their mistake and send them on their way. This was not one of those individuals.)

Me: “Hello, this is [My Name] with [Bank]. How can I help you today?”

Caller: “I’m trying to make a damn credit card payment!”

Me: “All right! As much as I would like to help you with that, this is [Bank] not [Credit Card Company]. Don’t worry, it’s a common mistake when you search for the number over the Internet. If you just look at the back of your card–”

Caller: “—NO! I’ve been trying to make a credit card payment for the last half hour, and I’m not playin’ anymore. Either you take my damn payment or transfer me to a supervisor!”

Me: *short pause* “As I’ve stated, this is [Bank] and neither I nor any of my management staff can process a payment on your card. If you just look at the back of your card–”

(Interrupts again.)

Caller: “F*** you!”

Me: “Excuse me?” *obligatory statement about call being recorded and policy on profanity, which caller interrupts*

Caller: “Process my f***ing payment! I called the number on the back of the card and I ain’t holding anymore! Process my payment or I’m gonna find you and f*** you up!”

Me: “So you called the number on the back of your card, got frustrated, hung up, and called [Bank] instead to have a payment for [Credit Card] processed?”

Caller: “YES! So are you gonna process my payment or are we gonna have a f***ing problem?”

Me: “Sir, do you go to McDonald’s, order a pizza, and expect them to make one?”

Caller: “What the f*** does that have to do with processing my payment?”

Me: “Have a good day, sir.”

Caller: “You gonna have a f***ed up d—”

Me: *click*


Got To Give Him Credit For Trying, Part 3

Got To Give Him Credit For Trying, Part 2

Got To Give Him Credit For Trying


That’s One For The Log

, | PA, USA | Extra Stupid, Technology

(I work in a call center for a financial institution; I receive some pretty interesting phone calls. I’m paranoid about submitting too many and getting fired, but I thought this small one might be funny.)

Me: “Thank you for calling customer service. [My Name] speaking. How may I help you?”

Caller: *says immediately without pulling up his account information* “I’m looking at my login ID screen.”

Me: *silence to make sure I don’t interrupt him, expecting to hear more about the problem* “Okay. How may I help you?”

Caller: “I can’t log in.”


It’s Going To Be One Of Those Bays

, | Orlando, FL, USA | Bizarre

(It is the last call of the night. The customer is in California.)

Customer: “You sound like you are from the Bay Area.”

Me: “That is funny, seeing I am on the other side of the country in Florida.”

Customer: “Of course, you sound like you are from there.”

Me: “From Florida?”

Customer: “Yes.”

Me: “I don’t sound Spanish or country or like a snow bird.”

Customer: “No, but you sound middle-class.”

Me: “…”

Customer: “But it is my birthday; follow me on instagram.”

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