(I’m working the drive-thru after everyone but the manager has left. A man comes through with a check from the bank next door and asks to have it cashed.)
Me: No problem! Just let me find you in our system.
(I look up his name, but can’t find it anywhere. Next, I look up the name of the person who wrote the check.)
Me: Sir, I can’t find you or the person who wrote the check in our system. Do you have an account number?
Man: Why do you need my account number? I’ve had an account with you guys for years! I should be in there!
Me: I could be typing something wrong. Let me try again.
(I go through the same process, and still find nothing.)
Me: I really can’t seem to find you in here, and this check is for the other bank.
Man: The check is for this bank! Let me speak to your manager!
(I catch my manager as he’s leaving, and watch as he goes out the door and gestures for the man to pull forward. After a few moments, the man speeds off as fast as he can, and my manager comes back in laughing.)
Manager: He thought he actually was at (bank next door)!
(Predictably, the man never came back to apologize for his behavior.)