Unfiltered Story #161886

, , , | Unfiltered | September 1, 2019

(The store I work at sells tickets for the National Lottery. In order for us to sell them the transaction has to be put through a separate computer. This computer locks transactions when the lottery draw starts at 7:30pm. A customer has come in just after the computer has locked and asked for a ticket.)

Me: Oh, sorry. You just missed it.

Customer: (Grumbles something under his breath.)

(At this point I smile and try to make a joke about the poor luck of the situation.)

Me: Heh, always the way, isn’t it?

Customer: (Suddenly shouting and red in the face.) THERE’S NOTHING FUNNY ABOUT IT!

(I’m struck silent by his sudden outburst, the customer storms out of the store and across the road outside, occasionally turning his head back and shouting something over his shoulder)

Co-Worker: What the…

Me: I don’t know!

They Have A Fifty-Fifty Chance Of Succeeding

, , , , , , , | Working | April 8, 2019

(I’m the assistant manager at a pub, working the Christmas party night. We’ve got 150 people, drinks flowing, both a marquee and the main pub open, and a Rod Stewart tribute. Carnage. After a recent scam with £50 notes, we’ve been told by the bank that we can no longer accept them. I’m working the main pub making drinks for a man when I notice the note in his hand.)

Me: “Oh, sorry, love; we’re not allowed to accept £50 notes. Banks—“

Customer: *staring in complete disbelief* “What?”

Me: *internally, “maybe let me finish?”* “We don’t take £50s anymore, mate.”

Customer: “Well, I’ll just go back down and speak to [Owner].”

(I’ve had enough; we’re heaving and I’m already sick of dealing with pretentious assholes when this customer decides to stare into space and ignore everything coming out of my mouth.)

Me: “[Owner] will just tell you the same thing… Sir? Sir, do not ignore me… Sir. We have been told by the bank after a recent slew of scams not to accept £50s… aaaaand you’re walking away.”

(My colleague catches my eye, as do a number of regulars after my outburst — I’m known for being the welcome party and having a smile ready for everyone — as the customer proceeds to bump into the other manager, a person notorious for bending the rules, and inform him that I’m “refusing to serve” him. I don’t hold my breath; I know what’s coming after many years of customer service and on Not Always…)

Other Manager: *accepting the £50 note* “Well, we can’t accept these; if we put this in the till it’s breaking the rules.”

Customer: *smiling happily as he gets his own way* “That’s what she said, but it’s a good note.”

Other Manager: *aka the one who got scammed by the fake £50 which wouldn’t have fooled a toddler* “I can see that. Here you go.”

(I watched in calm fury as the £50 was exchanged — not from the till, but the safe where the money from tonight’s tickets was being kept — before returning to making drinks. In total, the bill came to less than £10 and I bit my tongue. It’s common for customers to buy staff drinks, and I’ll admit I took no convincing in accepting multiple drinks tonight. Proof that even managers get screwed over by management.)

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