Getting Your Wedding Just Desserts

| TX, USA | Right | September 7, 2016

(The phone rings.)

Me: “[Bakery], may I help you?”

Customer: “Yeah, how many pieces are in [expensive item]?”

Me: “[Amount] for a full case.”

Customer: “How many flavors?”

Me: “[Amount] of flavors.”

Customer: “And how much is a full case?”

Me: “A full case is [case amount].”

Customer: “Perfect! Can you ship me four sample cases?”

Me: “Four full cases of [expensive item]?”

Customer: “Yes, please!”

Me: “No.”

Customer: “But I want them for my wedding!”

Me: “And I do appreciate that. You may purchase four cases at [price per case plus shipping].”

Customer: “But shipping is free, right?”

Me: “No. Based on your address your shipping would be approximately [amount].”

Customer: “WHAT?! That’s outrageous! I’ll only buy them if you offer free shipping for that price!”

Me: “I’m sorry; we do not offer free shipping. All of our items ship frozen. We need to ship via freezer truck or in the case of small orders such as yours, package them with dry ice and overnight them with FedEx. We cannot offer free shipping.”

Customer: “But it’s for my WEDDING!”

Me: “I understand that, but we cannot meet your request.”

Customer: “I really want these!”

Me: “I’m very happy to hear that; however, they are [amount] per case plus shipping.”

Customer: “Fine! I guess I won’t have them! At my WEDDING!” *practically screams into the phone*

Me: “Congratulations on your upcoming wedding.”  *click*

Office Manager: “Someone trying to get free wedding desserts?”

Me: “Yes.”

Office Manager: “So, how many does that make this week?”

Me: “Seven…”

One Angry Girl, One Cup

, | San Antonio, TX, USA | Working | September 5, 2016

(A few coworkers and I are sitting in the small back room of the restaurant/bakery where we work. We’re all friends and can insult each other without the other getting mad or offended. One of the girls wants a refill on her drink. She is known for being in a bad mood and is a self-proclaimed b****.)

Coworker #1: “[Coworker #2] can you get me a refill? I’ll give you a dollar.”

Coworker #2: *scoffs* “Get it yourself.”

Coworker #1: “But I’m tired and too lazy to do it myself.”

(She continues to whine about a refill and being tired for several minutes.)

Coworker #3: *having had enough of the whining* “Fine, I’ll do it. You don’t even have to give me a dollar.”

Coworker #1: “Fine, do it for free, then.”

(Coworker #3 takes the cup and starts walking out of the room.)

Coworker #2: *holding out his cup* “Well, since you’re already up…”

Coworker #3: “F*** you.”

Has Vroom For Improvement

| Eden Prairie, MN, USA | Working | August 18, 2016

(A friend and I go to a bakery to get bagels. The cashiers asks for our name for the receipt. Both our names are foreign ones so we laugh at how they spell our names every time.)

Me: “Lemme see your receipt.”

Him: *laughing so hard* “Take a look at this.” *hands me the receipt*

Me: “Vroom? That’s just stupid. Do they assume you’re a race car or something?”

Juggling Two Jobs At Once

| London, England, UK | Right | August 14, 2016

(After working in my local bakery, I’ve become quite adept at doing multiple things at once. I’ve recently moved to a new location and, whilst serving a customer, my coworker knocks a loaf from the shelf. Since we need to dispose of any dropped produce, it’s important to catch it. Without really thinking, I reach out, catch the loaf and place it back on the shelf with my left hand and turn back to my customer with their change. At this point I notice almost everyone in the crowded store is silent and staring at me.)

Me: “Erm… what…?”

Coworker: “That catch… That was amazing.”

Me: “Huh?”

Coworker: “You didn’t even look and you caught the loaf whilst you were counting change…”

Customer: “Yeah. It was really impressive. Do you juggle of something?”

Me: “Nope, I can’t juggle to save my life. Anyway, who’s next?”

Apologizing Is Your Call Of Duty

| AL, USA | Right | August 14, 2016

(I worked in the bakery of a popular retail chain. This is the call and unexpected outcome I received:)

Me: “Thank you for calling [Bakery]. How may I help you?”

Customer: “Do you have a Call of Duty cake?”

Me: “No. I am sorry. We aren’t licensed to do that cake at this particular store.” *our town has two of these stores*

Customer: “I’m at the other, and they have it but not the kit! I need it today!”

Me: “I’m sorry. They are new and have more of a selection than us because they think they will have a bigger need. Our store can’t make the cake. And, we don’t have the kit either.”

Customer: *clearly upset and angry* “What am I supposed to do?! I need it today!”

Me: “Well, you can make the cake without the kit and find some toys to put on it? That would be the best suggestion I have.”

Customer: *hangs up in a huff*

(Ten minutes later the phone rings again.)

Me: “This is [Bakery]. How may I help you?”

Customer: “I called about the Call Of Duty cake.”

Me: “Yes, ma’am?”

Customer: “I wanted to apologize for being rude. You were very helpful and I was just upset and in a hurry. I did take your advice and I think it’s going to look much better than the kit!”

(The call back made my day. She didn’t have to apologize, but hey! She’s a good lady!)

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