Unfiltered Story #93154

, | Unfiltered | September 10, 2017

(A friend of mine relayed this story to me. My friend is very soft-spoken and non-confrontational. Last Friday, she stopped, as she always does, at a popular donut chain to pick up 2 dozen donuts for her coworkers. Usually, the store is stocked with pre-made dozen boxes. Today there are none, and there is what looks like barely 4 dozen in stock behind the counter. She approaches the cashier.)

My friend: Hi, I wanted to get two dozen assorted donuts?

Cashier: If I have them, sure.

(The cashier goes about filling her order. As she does, more people get in line behind my friend. As she’s working, a customer at the end of the line speaks up.)

Customer: *fixing my friend with a disdainful glare* Lady, you are something f*****g else.

(The whole place goes silent. My friend turns beet red and looks at the floor, not wanting to say something back and give the woman the satisfaction of knowing she affected her. Nobody speaks up. The cashier finishes boxing the donuts.)

Cashier: Anything else?

My friend: A small iced coffee, please, no cream, no sugar.

(The cashier brings her the drink and takes my friend’s card for her payment. Suddenly, the cashier turns nasty.)

Cashier: *sarcastically* I suppose you want a bag, too?

My friend: Yes, please.

(The cashier slams the drawer shut, places my friend’s card and receipt on top of the boxes of donuts, and pushes them toward her without a bag.)

Cashier: Next customer!

(She’ll be contacting corporate both for the cashier’s attitude and her silence about the nasty customer.)

Loyalty Is Not Its Own Reward

, , , | Right | September 7, 2017

(We offer loyalty cards where customers collect points for hot beverages and bread. Twelve points equal one free beverage/bread. In addition to that, all transactions on those cards are counted. From time to time, the computer will choose that a transaction will be free for the customer, if a card is used and has enough transactions on it. We have no influence on those decisions, and cannot see or calculate when the next one will be free. My customer is a sweet old lady, who has taken almost five minutes to check the prices of the sandwiches we offer.)

Me: “Hi. What can I get for you today?”

Customer: “I’ll take a small coffee and one of those cheese sandwiches, please.”

Me: “Sure! That will be [amount]. Do you have a loyalty card with us?”

(I put her coffee and sandwich on the tray before her and take her money and card. When I slide her card, the register tells me this transaction will be free.)

Me: “Oh, seems like I don’t need your money today! Both will be on the house today, because we would like to thank you for your loyalty with us!”

Customer: “Oh! Okay, can I take a [more expensive sandwich] instead, then?”

Me: “Sorry, I can’t; it’s already in the register.”

Customer: “Oh, no problem. But I said egg, not cheese!” *The sandwich with eggs is more expensive than cheese.*

Me: “Oh, I’m sorry, I’ll switch that out for you!”

(I do so, and the customer happily goes her way.)

Me: *to the next customer* “Did she really say egg? I could swear she said cheese.”

Next Customer: “She said cheese. Some people just can’t get enough…”

The Cake Was Not A Lie

, , , | Right | August 24, 2017

(When I was a little girl, my mother worked as a cake decorator in the bakery department of a well-known — on the east coast, anyway — grocery store chain. One of her coworkers is commissioned to make a birthday cake with an ice skating scene. The result is something my mom sings praises as the most gorgeous cake she has ever seen come out of that store complete with edible glitter to make the snow sparkle. Despite the fact that everyone agrees how beautiful the cake is and the fact that the customer says nothing when she comes to pick it up, she comes back to the store angry the next day to complain about it.)

Customer: “You put glitter on my cake!”

Coworker: “It’s edible glitter. It’s perfectly safe to eat.”

Customer: “There is no such thing as edible glitter!”

Coworker: “Ma’am, there is. If you want, I can go grab some and show you.”

Customer: “I had to completely scrape the top of the cake off just so we could eat it!”

Coworker: “You… scraped it?”

(The coworker wasn’t the only person who was devastated to learn that she had defaced the cake. My mom and all of their coworkers were similarly disheartened to learn that her gorgeous cake had been destroyed rather than enjoyed as intended.)

Lack Of Apology Just Takes The Cake

, , | Right | August 24, 2017

(I work in the bakery department of my local grocery store. One afternoon, a man approaches our counter.)

Me: “Did you need any help today, sir?”

Man: “Yes, I’m here to pick up a cake for my son’s birthday.”

Me: “Okay, what was the name the order was placed under?”

Man: “I don’t know.”

Me: “Do you know what the cake looked like? Anything descriptive?”

Man: “No, I have no idea. My wife ordered it.”

Me: “Okay. What’s your son’s name? That might help me find it.”

Man: “Oh, it’s Daniel.”

(I check both places we store cakes for pick-up, but we don’t have a cake for Daniel. I return to the counter.)

Me: “Sir, unfortunately, I’m not finding your cake back here. Is there a way you could get in touch with your wife and ask her about it?”

Man: *becoming annoyed* “I mean, I could call her, but all I know is she said to go to [Grocery Store Chain] at this time to pick up the cake. And this is the only store we ever shop at. We always come to this store. We never go anywhere else.”

(The store I work for has three locations within a three-mile radius, so it happens sometimes that people come in to pick up orders placed at other stores.)

Me: “Are you sure she ordered it from [Store #1], and not from [Store #2] or [Store #3]?”

Man: “No, we always do our shopping at [Store #1]. We never shop at any other grocery store or anything. It’s always here! Let me call my wife…”

(While he calls her, my coworkers and I sift through completed orders and future orders to see if it was glossed over, but we have no cakes for Daniel’s birthday. After about ten minutes of looking, I approach the customer again, and he tucks his phone away to speak with me.)

Me: “Sir, we don’t have any orders for a birthday cake for Daniel, from the past week or for the week coming up.”

Man: *getting angry now* “That doesn’t sound right! My wife ordered our cake from [Grocery Store Chain]! We don’t ever shop anywhere else! My wife swears she ordered it from [Grocery Store Chain], and we only shop at [Store #1]! We don’t shop anywhere else!”

(While he continues talking to his wife to try to figure it out, I head to the back and call Store #2 and Store #3, just to see if he’d come to the wrong one by mistake. After spending another ten minutes on the phone — now spending twenty minutes looking for his cake — neither of them have had a birthday cake for Daniel in the previous week or for the week ahead. I head back to the customer, who is now off the phone and seems completely calm.)

Me: “Sir, I called [Store #2] and [Store #3], just to double-check that your wife didn’t place the order there, and neither of them have a birthday cake for Daniel, either.”

Man: *as he’s walking away* “My wife ordered the cake from [Big-Box Department Store whose name sounds nothing at all like ours]. Have a good day!”

Fresh Out Of Luck

| Cleveland, OH, USA | Right | July 29, 2017

(My coworker, who is fairly new, answers the phone.)

Customer: “Are your rolls fresh?”

Employee: *uncertain sounding* “Well, I know they were baked on Monday…”

(To help her out, I’m whispering to here “yes, they’re fresh.”)

Customer: “I hear your manager yelling at you that they’re fresh. But I don’t believe you. Goodbye.”

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