Unfiltered Story #160052

, , | Unfiltered | August 8, 2019

(A customer is trying to customize a sandwich, which is completely doable. However, I like to play around to try and get the customer the best deal, as each sandwich has a different price and meats and cheeses get charged extra, but don’t give money back when you take them off. Unfortunately, the woman I’m working with is incredibly impatient.)

Woman: “I told you, I’ve done this before, you just start with *more expensive sandwich.*”

Me: “Yes, ma’am, but I’m–”

Woman: “Are you deaf? I told you, I’ve done this before, start with *more expensive sandwich* and add *various ingredients.”

Me: “Alright, ma’am.”

(I end up charging the woman about two dollars more than she needs to be charged, and she walks away looking very smug. I sigh heavily and perk back up for the next customer, a polite older man, who obviously saw what just occured.)

Man: “I’d like a dozen everything bagels, please.”

Me: “Yes, sir, would you like those sliced?”

Man: “Please.

Me: “Right away.”

(I prepare the bagels and then start ringing up the man. He pays and is generally friendly. Right before he leaves he leans in close.)

Man: “You know what? Every single person in customer service or retail or the food industry? Every single one of them should act just like you.”

Me: “Wha– thank you–”

Man: “I used to say that if you wanted good customer service you should go to *restaraunt down the street* but now I’m going to tell people to come here. What’s your name, miss?”

Me: “Oh– um– I’m *my name.* Thank you so much.”

Man: “Absolutely. You have a good day, young lady.”

Me: “Thank you, you too, sir.”

(Basically, that man brightened my entire week.)

I Am The King Of Cat Pastries

, , , , | Right | August 5, 2019

Customer: “Do you know if this pastry will be safe for my cats?”

Me: “I honestly don’t know. I wouldn’t risk it, though. It has quite a lot of sugar in it. It might make them ill.”

Customer: *muses* “I’ll let them try it. If they die, I’ll send you the vet bills.” 

(I refused to serve her and — I honestly cannot fathom why — she leaned hard on the display glass and licked the chip and PIN machine. She then called me a demagogue and left.)

1 Thumbs

Their Ignorance Is Glutinous Maximus, Part 2

, , , | Right | July 25, 2019

(I work at a 100% gluten-free bakery. Everything we make is always gluten-free. While most of our customers come to us because they are gluten-free, we get a lot of walk-ins who have no idea what gluten actually is, so we get some strange questions.)

Customer #1: “Does this apple have gluten in it?” 

Customer #2: “Can I get the gluten added back in?” 

Customer #3: “Gluten-free means it’s healthy, right?” *as they point at a cupcake full of chocolate, butter, and sugar*

Customer #4: “I’m no longer allergic to gluten.” *when asked why they canceled a special order*

(And the one I hear at least once a day, usually within moments after being told that everything in the store is gluten-free.)

Customer #5: “Is this gluten-free?”

Their Ignorance Is Glutinous Maximus

1 Thumbs

All Types Of Cannoli Are Delicious

, , , , | Right | July 25, 2019

(I work in a grocery store bakery in a small town as a cake decorator, and one of our best selling items is a freshly-filled cannoli. We fill plain shells topped with powdered sugar or chocolate-dipped shells. A customer comes up to the counter and requests two cannoli. I grab a container and ask if he’d like the plain or chocolate-dipped shells. He smirks at me, looks around him, and leans in closer to answer.)

Customer: “I’ll have one Caucasian and one African American.”

(I pause and automatically raise an eyebrow. He looks at me expectantly, and then after a few seconds of silence starts to look nervous.)

Customer: “Right? Right?”

Me: “I’m sorry… You wanted what?”

Customer: “Uh…” *looking around again*

Me: “I think you said one vanilla and one chocolate; does that sound correct?”

(He blushed, stammering out an affirmative, and didn’t look up at me when I handed him his dessert. I wasn’t sorry to see him leave and I haven’t seen him since.)

1 Thumbs

Should Record That One For Next Time

, , , , | Working | July 19, 2019

(I order a cake and prepay for it. When I go to pick it up, I realize I’ve forgotten my receipt. The receipt is a simple printout that describes the cake, lists the customer name, and states how much was paid.)

Me: “Hello! I’m here to pick up an order for [My Name].”

Worker: “Do you have your receipt?”

Me: “No, sorry. But I have my ID and credit card.”

Worker: “You need to go home and get it or pay for the cake again.”

(My home is an hour away.)

Me: “So, you don’t have any kind of record?”

Worker: “Nope.”

Me: “So, someone could order two identical cakes, pay for one, and come back later to reuse the first receipt?”

Worker: *silence* “I’ll go see if my manager can look in our records book.”

Me: “Thank you.”

1 Thumbs