When Making Up Fraud Becomes Fraud

, , , , , , | Working | March 25, 2020

My sister calls me panicking over the fact her heat is about to be shut off due to the fact she never paid her bill. She has just moved into her first apartment and doesn’t have the money at the moment, so I tell her she can use one of my credit cards to make the payment, and then just pay me back. She calls the heating company and they tell her that the credit card company stated it was a fraudulent charge.

I call my credit card company and they are just as confused, as they have no record of a fraudulent charge and haven’t spoken to anyone about it, either. I then call my sister again and relay the information that the payment went through on my end, so something is wrong with the heating company.

It turns out, they accidentally placed a credit on her account, realized the mistake, and withdrew the credit in addition to her payment so it looked like she still owed money. It was completely their fault, and instead of owning up to it, they made a false story about a fraudulent credit card charge to get another payment from her. My sister had a long talk with the supervisor afterward.

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We’re Afraid Of You, Too, Dude

, , , , , , | Friendly | March 25, 2020

(I am in line at a coffee shop. Behind me, there is a woman with a dog on a leash and behind her, there is a man using some type of walker. The man starts waving the walker at the dog, and the small dog backs away closer towards the woman.)

Man: “Look, your dog is afraid of it!” 

(He waves the walker at the dog a second time and again the dog backs up and hides behind the woman. The man laughs.)

Man: “Look, your dog is afraid of it!”

Woman: “Can you please stop doing that, then?”

Man: *explodes* “I am disabled! How dare you tell me what to do?”

(He goes into a screaming rant about all the medical issues he is experiencing.)

Woman: “I think you misunderstood; I just didn’t want you waving your walker at my dog.”

(Eventually, the man had to be escorted out by police because he was screaming at the top of his lungs about how the woman was discriminating against him and he hoped she ended up in a wheelchair one day.)

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To Top It All Off, She’s Angry With You

, , , , , , | Right | March 24, 2020

(I work in a self-serve ice cream store. The machines and toppings are all out front so customers can help themselves without our assistance. Your price is determined by the weight of what is in your bowl, not by separate ingredients. One of our most popular toppings are huge hazelnut pirouline sticks. This is a story told to me by my manager and my assistant manager. My assistant manager has just finished serving a mother and her two daughters, who look to be about seven and ten. She waits to see that they are seated and do not need anything else and then goes to the back to cut up strawberries. No sooner than five seconds after she gets back there, my manager comes bolting out of the office, yelling:)

Manager: “They’re stealing toppings! They’re stealing toppings!”

(My assistant manager follows her out to the front, where they are greeted by the girls standing right near the jar of hazelnut sticks. They are each clutching one. Their mom is busy texting.)

Manager: “Girls, stealing is very wrong.”

(The girls say nothing but move to put the sticks back.)

Manager: “No, you can’t put them back now because you touched them, but don’t let me catch you stealing again, okay?”

(The girls stay silent, but the mother comes over.)

Mom: “What’s going on?”

Manager: “Well, we just caught your daughters stealing toppings from us.”

Mom: “Oh? Well, I can pay you back for the toppings. How much?”

Manager: “Oh, you don’t need to; they literally would’ve only added a penny or two to your purchase. Please don’t let it happen again, though.”

Mom: “No. I insist.”

(She took two dollar bills out of her purse and literally threw them into the now-stunned face of my manager, and then she stormed back to her table. My manager stood still for a moment and then put both dollars into the tip jar and headed back to their office. Later, as the family was leaving, my assistant manager heard the mom say, “We are NEVER coming back here again!” At first, she thought she was saying this to the children as a punishment, but then she realized that the lady was saying it to her, angry because we reprimanded her children for doing something wrong!)

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The Tables Have Turned

, , , , | Right | March 24, 2020

(ALL of our tables have numbers on them for the kitchen to take food to. When customers come to a till to place their order, we must ask for a table number, as there are approximately two-hundred tables. This happens to my coworker who is working the till.)

Coworker: “Hello! How are yo—”

Customer: “I’d like a steak sandwich, kids’ spaghetti, a salmon sandwich, side of chips, side of onion rings, a latte, a cappuccino…”

(She rants off this massive order without stopping. Meanwhile, my coworker hasn’t done anything yet as she hasn’t been given a table number.)

Coworker: “Sorry, I need a table number first.”

Customer:What?!

Coworker: “I need a table number before I can take your food order.”

Customer: “Well, I’m over there!” *gesticulates randomly*

Coworker: “Each table has a number; we need the number or I cannot take your order.”

Customer:I am outside! Can’t you just tell the kitchen to take it outside?”

Coworker: “No, because there are other people sitting outside as well as you. I need the table number.”

(The customer then THREW the menu at my coworker and stormed off. She didn’t go to get her table number as we didn’t see her for the rest of the day!)

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You Can’t Counter That Level Of Stubbornness

, , , | Right | March 23, 2020

Me: “Welcome to [Shoe Store]. What can I help you with today?”

(The customer brushes me off as her herd of kids, ages toddler to preteen, run around the store disrupting customers and making a large mess. I’m used to both these things so I’m not overly stressed about it. Her kids start running in and out of the door, messing up our conversion — how many people come in versus how many people buy something. Again, this happens a lot so I’m very tolerant. She finally comes to pay for her shoes, about ten pairs. She sets all the shoes on the wrong counter.)

Customer: “Who the f*** shoes are these?!” *pointing to an exchange I am waiting to complete* 

Me: “Those are shoes from another customer I am waiting to exchange, but if you help me move your shoes to the other counter I can scan your shoes.”

Customer: *stares at me with disbelief* “You’re rude!”

Me: “I’m sorry… but I need to move your shoes to the other counter so I can finish the sale.”

(The customer throws all the shoes on the floor and starts to storm out as my coworker comes out from one of the aisles after hearing the noise.)

Customer: *points to me* “She’s a f****** rude little b****!” *leaves*

Coworker: “You just asked her to move the other counter right?”

Me: “Yep.”

Coworker: “It’s going to be a long shift.”

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