Trying To Posit How Deposits Work

, , , , , , | Right | October 18, 2017

(A customer calls to accept her quote, and pay the scheduling deposit.)

Customer: “Okay, so, I am going to pay $300 deposit today, and pay the rest when the guys get here. I need you here September 8.” *in three days*

Me: “I’m sorry, that won’t work. We are currently booking the end of October, and we require a 50% non-refundable deposit, up to $2,500, now, in order to hold your place in the schedule. Your entire job will cost about $14,000, so that means we need the $2,500 now.”

Customer: “I don’t want to pay that much now, and I can’t wait until the end of October. I will pay $500 now, so you can hold my spot, and I’ll let you come September 15. Then I will call around and see if I can get someone out here sooner than that; if I can, I’ll get the money refunded back to pay them instead of you.”

Me: “Well, you are welcome to call around if you like, but I will need the $2,500 now if you would like your spot at the end of October held, and as it says in your contract, that amount is non-refundable.”

Customer: “Well, that policy is illegal. You can’t keep my deposit if I can find someone else to do it first! You probably lose a lot of money that way!”

Me: “We do lose some jobs because people need us to come sooner than we are able; that is why all deposits are non-refundable. If we lose another job because the end of October is booked with your job, and then you cancel, we can use your deposit to make payroll, keep our employees so we are able to do the rest of the jobs we have scheduled, and cover overhead even though we have nothing booked and have lost other potential jobs for it. We usually book out two to eight weeks in advance, at all times of the year, so I don’t think we are losing a lot of custom over this. It’s also not illegal, and clearly laid out in your contract.”

Customer: “Fine, I will just pay on credit card today; at least that way I can cancel the charge if I find someone else who can do it sooner.”

Me: “And you’ve just said the magic words! Now we require payment by certified cheque or bank draft for the whole amount before we will put you in the schedule. Whenever you drop that off at the office, I can book you in at that time. For every day you wait, our lead time gets two to three days longer until after Christmas, when our lead times start to drop. I will send you an email confirming the new terms of your contract.”

Customer: “You can’t do that; it’s illegal to charge for goods before the customer gets them. You can’t do this. Deposits are always refundable; it’s the law! You aren’t allowed to do this!”

Me: “You should go explain those laws to [Coffee Shop] and to every hotel, ever, ma’am. You have a nice day now.”

Roommate And Chemicals Don’t Mix

, , , , , , , , , | Friendly | October 17, 2017

(I have been attending college and just moved into my first apartment. I am a slightly older student, and so I asked for an older roommate. I am there for one month, and my roommate proceeds to give me the cold shoulder the entire time. Finally, after three and a half weeks, he starts to warm up to me. One Thursday night, I invite my friends over to hang out. My roommate decides to join us, and they begin playing a drinking game. I do not drink, so I am drinking water. Everyone gets drunk pretty quickly.)

Friend #1: “I’m hungry. Do you have any snacks? Anything sweet?”

Me: “Yeah, there’s some ice cream in the fridge; help yourself!”

Friend #2: “I want some ice cream!”

Roommate: “You can’t have any ice cream; you’ll throw up. Don’t make me take care of you tonight.”

Friend #2: “I’ll be fine!”

Friend #1: “Yeah, she didn’t drink that much.”

Roommate: “Whatever, man…”

Me: *to my friend* “Hey, I might have something for your stomach…”

(As I try and ask if [Antacid] or [Motion Sickness Medicine] would work, my roommate loses his cool. He stands up in his seat and begins screaming at me at the top of his lungs from across the table.)

Roommate:What?! What are you talking about!? Chemicals?! She needs water!

(He jabs his finger in my face to emphasize his point. I am staring at him like a deer caught in the headlights. I really don’t handle people screaming at me very well, especially drunk people, and tend to panic or cry.)

Friend #1 & #2: “Woah, you need to calm down.”

Roommate: “NO! SHE’S OFFERING YOU CHEMICALS! What was it you said!?” *I hadn’t named anything yet.* “SHE NEEDS TO DRINK WATER! YOU GOT THAT!? WHAT THE F*** IS WRONG WITH YOU!?”

(He storms off to his room, still screaming at the top of his lungs. As my friends try to talk him down, I shakily stand up and head off to my room. However, doing this seems to irritate my roommate more, and he becomes much louder.)

Friend #2: “You need to stop!”

Roommate: “NO! IF SHE WANTS TO BE IMMATURE, LET HER! I’M THE ONE BEING AN ADULT HERE!”

Me: *turns to look at my roommate* “Can I say something? I’m not leaving because you were wrong. I’m sorry; I wasn’t thinking.” *at this point I really just want him to stop screaming* “I left because you’re screaming at me and it’s very rude.”

Roommate: “YOU WANNA TALK ABOUT RUDE!? I KNOW YOU WENT IN MY ROOM!”

Me: “What? I’ve never been in your room.”

Roommate: “WHY IS YOUR VOICE SHAKING?! IF YOU DIDN’T DO IT, WHY THE F*** IS YOUR VOICE SHAKING?!”

Me: “I—”

Roommate: “WHY IS YOUR VOICE SHAKING?!”

Me: “B-because my heart is pounding? You’re screaming at me.”

Roommate: “I’M TRYING TO BE AN ADULT HERE. THIS IS TOO IMMATURE FOR ME. ARE YOU CALLING ME A LIAR!? I DON’T DEAL WITH LIARS!”

(Then he stormed out of the apartment, stomping so loudly that the floor to our third-floor apartment shook. After this, I was scared of this man and proceeded to go home. I spent the next week quickly moving my stuff out of the apartment and commuting to school, which took two whole hours, one way. I came to find out that he submitted a complaint to the front office within the first day of me living there. It made things very ironic and incredibly creepy when I returned to the apartment at the end of the week and found that not only had he stolen some of my personal belongings from the common area, he had also dug through my personal trash for things to keep. I will be filing a police report tomorrow morning. Guilty conscious much?)

Not About To Have An Opening

, , , | Right | October 17, 2017

(Our building used to be located opposite the town library, but separated by a busy two-lane road. We have just moved to a new purpose-built building on the other side of town, when I get a call.)

Me: “Good morning! This is [College]. How can I help?”

Caller: “Yeah, get me the number for the library!”

Me: “Sure, I’ll just put you through to the campus library.”

Caller:No! I don’t want no crappy campus library! I mean the real library opposite you. I want you to go look at the opening times.”

Me: *speechless* “You want me to walk to the other side of town to the main library just to get their opening times?”

Caller: “I don’t see how it’s hard; just look out your window!”

Me: “We have moved buildings to the other side of town, so even if I wanted to, I couldn’t do that. You can either call them or go online to find out that information.”

Caller: “WHAT F****** GOOD ARE YOU?!” *hangs up*

Your Service Is Of Grave Concern

, , , , , | Working | October 16, 2017

(A relative in another state has passed away. My part of the family can’t make the funeral, but an elderly relative asks me to help him order flowers. I call a national florist chain five days before the funeral. I get a wonderful, helpful rep who helps me pick out the flowers my relative wants, and I even pay extra to have the flowers delivered on a Sunday, the morning of the funeral. One hour before the funeral, I get an automated call saying there was a problem with the order and it will not be delivered. I call the number but get no answer, just a recorded message asking me to leave a message at the beep. I get a call back THAT EVENING, hours after the funeral ends. The rep calling apologizes and comes up with some story that they didn’t have the flowers I ordered to even make the basket. He offers to deliver flowers on the next day to the gravesite, instead. I tell him no thanks; I wanted flowers for the funeral. I demand my money back. I am told I have to call customer service on Monday. I do.)

Customer Service: “Yes, ma’am. I am sorry, but we do not deliver on Sunday so—”

Me: “They why did your rep not only promise me he would, but also charged me extra for Sunday delivery?”

Customer Service: “Yeah, I don’t know. But I can have flowers delivered to the gravesite.”

Me: “No. The funeral was yesterday. I wanted them for the funeral. I paid you for a service, and you failed to provide the service. The reason is irrelevant. So, I want my money back.”

Customer Service: “Well now, instead, I can give you a discount on your next order and we will send a nice fruit bouquet to a family member. How about—”

Me: “No, I do not want fruit. I paid you extra to have flowers delivered to a funeral on a Sunday. You have failed to do so; therefore, I want my money back.”

(He starts trying to pass off a partial refund, trying to tell me that he still had to pay for the flowers and the employees. I tell him that’s not my problem and that his employee has already admitted that they didn’t even have the flowers. I keep repeating that I paid for a product, I did not get it, and I want my money back. After more BS, I tell him to forget it; I will call my bank and report this as fraud. He is not happy at all, and tries to cop an attitude with me. I hang up and call the bank. It turns out this national company has A LOT of complaints just like mine; they pull this all the time. I call to file a complaint with the Better Business Bureau, and am told that the company has been thrown out due to the large number of complaints. They have a 98% negative rating on most online sites. They sell huge arrangements, like for funerals and weddings, don’t deliver, and then try to pass on cheap fruit arrangements to the customers. I am afraid to tell my elderly relative what happened.)

Relative: *sighs* “Well, it serves me right.”

Me: “What ever do you mean?”

Relative: “I should have sent a donation to his favorite charity instead. That’s what he would have wanted. Not stupid flowers.”

(We did end up sending double the amount we would have paid for the flowers to a worthy charity. I think it ended as it should.)

Don’t Want Him As A Member Anyway

, , | Right | October 15, 2017

(I work in a store where our weekly sale flyer features specials only available to people who are store members. This is a free membership that you can sign up for at any time for to get the deals, and the form takes less than two minutes.)

Me: “Hi, can I get your store card or phone number?”

Customer: “No, I don’t want to be harassed after you sell my number.”

Me: “I promise we don’t sell your number, and we don’t need a phone number on the account, anyway, just your name and signature. Most of your items are on special this week and you’d save almost twenty dollars.”

Customer: “No. These are sale items. They’re in your flyer. I’m not signing up.”

Me: “I can’t give the member prices without the card. It will take one minute. If you look at the flyer, anything with the symbol beside it is for members only.”

Customer: “I AM NOT SIGNING UP FOR YOUR SCAM ARTIST CLUB. THIS IS FALSE ADVERTISING. I WILL CALL MY LAWYER AND I CAN AND WILL BRING THIS COMPANY TO COURT BECAUSE YOU ARE ADVERTISING A PRICE AND REFUSING TO GIVE IT TO ME. NOWHERE DOES IT SAY YOU HAVE TO BE A MEMBER TO GET THESE PRICES!”

Customer #2: *rolls eyes and points to banner on flyer* “It says right here you have to be a member to get these prices.”

Customer #1: “WELL, IT’S STILL RIDICULOUS!” *storms out of the store, leaving everything on the counter*