I used to manage a pizza chain. Every Friday night, this lady would call and claim that her pizzas had been an hour late and demand a free pizza. The last time she did it, she caught me on the day when my girlfriend had broken up with me out of the blue.
I was already pissed off and hurt, so when the order girl up front yelled back that it was the scammer again, I grinned and said to put her on hold. I got this.
Scammer: “Is this the manager? My pizza—”
Using the caller ID, I pulled up her name, address, and order history and then interrupted her.
Me: “Yes, this is the manager — the same manager you call every Friday at 7:00 pm to complain and get a free pizza. Well, that’s not happening. Your name has now been changed to ‘SCAMMER’. You are no longer allowed to shop with us. The phone number for [Other Pizza Chain] one block from you is [phone number]. I’m sure they will gladly take your call.”
Then, I hung up.
Not two minutes later, I heard my order girl gasp and start crying, so I went out and took the phone from her. It was the scammer, and she was SCREAMING obscenities at this poor girl. So, I hung up and waited for the inevitable callback.
Sure enough, two minutes later, she called back, and I answered the phone. She started screaming that she wanted the manager. I said I was the manager. She cursed at me and I hung up again.
She called AGAIN, and I answered, leading with:
Me: “This is the manager speaking. Curse at me again, and you will hear dial tone again. How can I help you?”
She started berating me for my horrible employees and my horrible attitude.
Scammer: “I’m going to get you fired! My brother is the district manager! But it can all go away if you just deliver my pizza!”
Me: “Tell [District Manager] that [My Name] at [Location] said you’re a b**** and will never be served by us again!”
Oh, boy, did she get mad. Among other things, she said:
Scammer: “My husband is going to kick your a**!”
Me: “You’re in luck: you know where I am, and I’m the only guy on tonight, so it won’t be hard to find me.”
Roughly twenty minutes later, a man and woman came in. The woman was livid, and the man was pacing the lobby, all jacked up on adrenaline, ready to fight.
I was sitting behind the counter, and I smiled really big.
Me: “How can I help you?”
Scammer: “ARE YOU THE MANAGER?!”
Me: “Why, yes, ma’am. I am.”
Scammer: “[Husband], you’d better kick this motherf*****’s a**!”
Her husband came marching around the counter.
At that point, I got up — all 6’5″, 245 pounds of me — and looked straight down at this five-foot-nothing guy. He immediately turned around, went back to his wife, and started yelling at her.
Husband: “You said I had to beat down some dude! You ain’t say s*** about beating down a g**d***ed SASQUATCH! WE ARE LEAVING!”
That was the last I ever saw or heard of that woman. It was a great night.