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Those Preorder Customers Are Gonna Be MAD

, , , , , | Working | May 26, 2022

I worked in a store during a big console launch. Our store had only gotten enough to fulfill preorders, so they were all locked in the office, bagged, with the customer’s details taped to them so that the customers’ copies of the paperwork could be matched up to their orders. All staff attended a training where this was made very clear, and they were reminded about it afterward.

A customer asked for a console.

Cashier: “I’ll go grab you one.”

I stopped them and turned to the customer.

Me: “Can I see your preorder slip?”

Customer: “Oh, I didn’t preorder it.”

Cashier: “It’s fine; we’ve got plenty.”

Me: “No, we don’t.”

Cashier: “Yeah, there’s loads in the office. I’ve already sold six!”

They’d been asking other managers for access to the office. Those managers were assuming no one could be that stupid. They assumed wrong; the cashier was tearing the paperwork off and binning it.

Taxing Times At The Tax Office

, , , | Right | May 26, 2022

I am twenty, but this is my second year working in a tax office as a receptionist overseeing the office. I am a quick learner, and most people mistake me for being twenty-four or twenty-five, probably because of the way I speak and interact with others.

I have a customer make an appointment for around 7:30 pm and he comes in at 7:00 pm. I inform him that my professional is with another customer and that I expect them to take about thirty minutes, but it could take longer.

Forty minutes later:

Customer: “I’m tired. I’ll come back some other day. I don’t get off of work until 6:30 pm.”

Professional: “Sir, I have your paperwork in the system already; I just need you to sign and we’ll be done.”

Customer: “Well, all right, then.”

Come to find he is still waiting on a form and is rejected. He goes ahead and pays and tells us he’ll come back with the form so we can finish his return.

We do give him back his paperwork since we already have it in the system, so we don’t need it for our records. 

The following day, [Customer] comes in at 5:00 pm and I realize as he speaks that he is quite drunk.

Customer: “I want my paperwork back!”

Me: “Sir, we gave you your paperwork last night.”

Customer: “No, I don’t have it. You do! Give it back!”

Professional: “Sir, we gave you the paperwork. We don’t have it. Have you checked your truck?”

Customer: “You crooks! Give me back my paperwork! You are stealing!”

Me: “Sir, my professional and I remember giving you the paperwork back. We have it in the system, so there was no need for us to keep it.”

Customer: “Who are you to call me a liar?! You don’t know anything!”

I stand from my seat and dial up my tone from, “Hi, how can I help?” to, “I’m not gonna be intimidated.”

Me: “I am the supervisor of this office, and I am telling you we don’t have your paperwork. You took it home last night. Now, as we can’t help you unless you help yourself, I’m gonna have to ask you to leave.”

He sits stunned for a moment, as he was probably expecting an inappropriate reaction or getting his way with his intimidation tactic.

Customer: “I want your manager’s number! I want corporate’s number! I want to talk with someone else!”

Me: “I will have my manager contact you by tonight. Please leave.”

Customer: “I want a number or location!”

Me: “Sir, I cannot give staff contact information. My manager will call you; trust me.”

Customer: “Where is he? I’ll go to him myself.”

Me: “That’s not gonna happen for two reasons. They oversee multiple offices, so we have no idea which location he’s at. Second, I don’t need you causing a disturbance. I will have them call you.”

Customer: “How are they supposed to contact me?! Give me their number!”

Me: “I have your name and number in our records. I will give them to them.”

Customer: “Well, why didn’t you tell me that in the first place?!”

He stormed out. I gave my professional a look and we both expressed confusion.

I did give my manager [Customer]’s contact information, as well as a short summary of what happened, and they called the guy.

Come the next morning, I checked my email to see that a supervisor from another office had reached out to tell me that [Customer] went there and started yelling at them, calling them stupid, crooks, and incompetent, and claiming our office had stolen his paperwork. My manager let me know that the supervisor called him as they were startled by his hostility.

I decided I would treat myself to some ice cream after work to calm my nerves.

Some People Have Never Been Told “No” And It Shows, Part 4

, , , , , | Right | May 26, 2022

I work in a big box store in their photo/electronics department with a pretty awesome crew. The customers, however, take some getting used to.

A woman purchases a pre-paid cell phone. I ring up her order and take her money. Nothing unusual. She proceeds to stand there.

Customer: “Well, aren’t you going to set it up?”

Me: “No, ma’am, I’m afraid we don’t do that, and I have a line. It’s really straightforward. Just call the number and set it up.”

Customer: “Aren’t you going to give me a list of numbers to choose from?”

Me: “No, you set up a phone number when you call and activate the phone.”

She gives me a weird look and leaves. Not even fifteen minutes later, the phone rings.

Me: “[Store], this is [My Name].”

Customer: “Yeah, I was just in there and I bought this prepaid phone. You were supposed to set it up and you didn’t.”

Me: “Yes, I remember you. I’m not supposed to set it up for you. I had a line and I needed to do my job.”

Customer: “Well, you were supposed to give me a list of numbers to choose from.”

Me: “I’ve been selling those phones for years. I’ve never been given a list of numbers to choose from.”

Customer: “Well, last time I was there, [Random Name] set it up for me and he gave me a list of numbers.”

Me: “I can give you the [Provider] number and they can help you set up a number.”

Customer: “No, I have that number. You’re not listening to me.”

Me: “Ma’am, I am listening. You want me to set up the phone and give you a list of numbers to choose from. As I told you before, we’re not responsible for setting up the phones.”

Customer: “YOU’RE NOT LISTENING TO ME! I NEED A LIST OF NUMBERS TO SET IT UP!”

Me: “[Provider] gives you the numbers, not me. We have never done that. Once you purchase the phone, you no longer deal with [Store]; you deal with [Provider].”

Customer: “I SWEAR, THIS STORE ONLY HIRES F****** R****DS!”

Me: “Ma’am, if you don’t calm down, I’m hanging up.”

Customer: “F*** YOU, YOU F***!”

Me: *Click*

Luckily, my new awesome assistant has been listening to my side of the conversation the entire time, and she laughs when I actually hang up on the customer. She is amazed at how I kept my cool. I tell her how the customer tried to be verbally abusive, and I wouldn’t have any of it.

Sure enough, a call comes in on the manager’s phone and it is the same customer. I hear most of the conversation on the assistant’s side and she instantly becomes my new favorite person.

[Awesome Assistant] tells the customer that “[Random Name]” has never worked here, we don’t set up phones, we don’t give lists of numbers… blah, blah, a repeat of what I told her. The customer proceeds to tell [Awesome Assistant] that I was rude and didn’t let her speak. [Awesome Assistant] immediately shuts her down.

Awesome Assistant: “Ma’am, I was standing next to [My Name] when she was on the phone with you. She was nothing but courteous and professional. You, on the other hand — I heard you yelling profanities through the phone. If that’s the way you’re going to treat my associates, we don’t need your business.”

The phone was silent (the customer was probably stunned) as [Awesome Assistant] then hung up the phone.

Honestly, if she had just called the number herself, it would have taken a twentieth of the time it took to do all that complaining. I guess setting up her phone was beneath her but throwing multiple tantrums was not.

Related:
Some People Have Never Been Told “No” And It Shows, Part 3
Some People Have Never Been Told “No” And It Shows, Part 2
Some People Have Never Been Told “No” And It Shows

Why We Can’t Rent Nice Things

, , , , , | Right | May 24, 2022

We sometimes rent out our upstairs (which has a kitchenette) on Airbnb. We’ve had perfect reviews so far — people have complimented us on how great the place is, how clean it is, and how much they like it. One guest even compared it to a five-star hotel in their review!

On Friday evening, we get in a guest. They check in late at 11:00 pm and compliment us on the place. However, we hear the guest leave and it doesn’t appear they come back for the night for some reason. At 6:00 am on Saturday, we hear pounding on the door upstairs so loudly that the entire house is shaking. My husband peeks out the window close to the stairs leading up to the door and asks the intruder to leave, who identifies himself as a friend of our guest. He goes back and forth many times with the guy, refusing to let him in, and the guy keeps repeating, “Well, what am I going to do?”

Not our problem, buddy. He leaves and I go back to sleep, while my husband cannot sleep.

Later on that day, the guest returns and invites the friend (who was banging on the door) in. They spend the evening being kind of loud and obnoxious, and we text the guest, asking that the friend leave for the night (since the suite was booked by only the guest) and reminding them that they need to be quiet at 11:00 pm. We don’t think the friend ever leaves, and the same noisy routine repeats the following evening.

The morning the guest and friend leave, I go upstairs to see the condition of the suite. To my horror, it reeks of cigarette smoke. Upset, I simply message the guest to inform them of this. The guest then calls a while later, insisting that there’s no way it smells like smoke, that they only smoked outside, and denying over and over that the place could actually smell like smoke.

Thankfully, after airing the suite out (including during a snowstorm, so we have to get the snow out of the suite), the smell disappears completely. I message the guest to update them and thank them for clarifying that they, in fact, did not smoke inside.

Sadly, the guest leaves us a negative review, saying that they wouldn’t recommend staying there and that I wasn’t “nice.” They then give us one-star reviews each for cleanliness and for accuracy. For some reason, even though they initially told us the suite was great, they are so upset about the conversation about the smell that they’ve decided to ding us for things that were actually not an issue.

Oh, and our house rules stated that no smoking was allowed on the premises, but the guest was smoking on the balcony and left ashes everywhere. I also find remnants of a joint they were rolling up in the crevices of the coffee table.

I have no patience left for people who refuse to take accountability for their actions, and the app wouldn’t do anything for us, saying that the ratings and review would stay.

I don’t think we will be hosting anyone else anytime soon.

“We’re The Piraaates Who Don’t Do Anythiiiing…”

, , , , , , , | Working | May 24, 2022

Back in the early days of office computer networks, I was put in charge of setting up and maintaining the network for the law firm I worked at. The partner attorney who oversaw all this was really something!

First, the firm’s entire reason for upgrading to networked computers was so that the firm would have an inter-office email system. But Mr. Partner decided that it would cost too much to buy thirty-five individual versions of the software and bought only ONE stand-alone version and had me install that one install disk on all thirty-five computers, using the same code every time. Thus, email wasn’t possible because stand-alone software didn’t include it.

After some investigation, I did find a way to do short “instant messages” from one person to another and set up a short macro for everyone to make that easier. Mr. Partner was heard proudly referring to that as “our email system.”

He followed that up by ordering me to call a friend in a nearby firm to ask if we could “borrow” their install disks for a spreadsheet program. Not surprisingly, that request was denied.

Then, he attended a conference at the local Bar Association on the subject of computer piracy and came to me afterward.

Partner: “Have you heard about computer piracy? It’s really terrible!”

Me: “Yes, I have heard of it. We do it all the time. If we did it any more, I’d have to have a patch on my eye and a parrot on my shoulder!”

The following year, they opted to do an actual legit upgrade to have real email and licensed software on each PC, all while Mr. Partner kept shaking his head saying he really didn’t see why we needed to go to that expense!