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Awesome Bosses Are Worth The Wait

, , , | Right | July 12, 2021

A customer Is dawdling around the store, TWENTY-FIVE minutes after close, and after five closing/closed announcements over the PA and numerous rounds of “Can I help you find anything?”), not adding anything to his cart. The manager on duty walks over, and starts pushing the guy’s cart towards the checkout.

Customer: “Hey! I’m not done shopping!”

Manager: “Actually… yes, you are. We closed quite a while ago. We’ll be open again tomorrow at eight.”

By sheer coincidence, customer was suddenly done shopping and ready to pay for his selection of merchandise!

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The Ups And Downs Of The Hotel Biz

, , , , , | Right | CREDIT: Mastervodo | July 11, 2021

I work in a hotel. At around 2:00 am, I get a call from someone looking to make sure we have rooms and to get rates and payment options. About ten minutes later, he shows up. I start processing the room and he gives me his credit card and ID.

Guest #1: “Is it okay that my ID is expired?”

I didn’t notice until he said this.

Me: “I use your photo and the other information on your ID to make sure the credit card is yours and that you are who you say you are. You are clearly the same person you were when the ID expired, and that’s the name on the credit card, so we’re good.”

He is relieved. He gets a quick call from the girl in the car outside.

Guest #1: “Can I put $50 cash down on the room?”

Me: “No, actually, we don’t accept cash, just credit cards.”

I think he kind of expected that, because he nods and says that’s all right. We have some minor back and forth chit-chat, and then he asks:

Guest #1: “Do you accept tips?”

Me: “Sure!”

He gives me the $50 cash.

Me: “Are you sure? This much?”

Guest #1: “Yeah, it’s all good.”

Me: “Well, that certainly is worth an upgrade!”

I upgrade him to a suite on the first floor, away from everyone else. I hope that impresses the lady friend tonight.

That puts me in a good mood. Two hours later… good mood gone.

I get a call from another guest asking about an “early bird special” that apparently “all” the other [Hotel Chain] hotels do for him. The only early bird specials I’ve ever heard of were at the local truck stop cafe back in the little village I grew up in, so I have no idea what he was talking about.

Guest #2: “Since right now is Saturday, I want to check in and stay until Sunday noon.”

Oh, he’s one of THOSE idiots who don’t know how hotels work! So, I explain to him the realities of the situation.

Me: “I do have rooms and you could check in right now, but you would need to check out at noon today and you’ll be charged a full night’s rate.”

And then he keeps arguing with me! As if I’m going to change my mind and fall for his little scam! I get to use all of the phrases I usually use for this class of customer.

Me: “No, sir, that’s not how hotels work.”

Me: “Earliest check-in for Saturday wouldn’t be until after noon.”

Me: “Yes, I do think charging full price for eight hours is fair. If you want more time in the room, you shouldn’t wait until 4:00 am to check in!”

Me: “I’ve worked at this location for seven years, and I’m sure we’ve never done that before.”

Me: “I’ve been working in hotels in over a dozen brands for over twenty-five years. If there is an expert on how hotels work here, it’s me.”

He finally hangs up, but not ten minutes later, he’s back with a new argument.

Guest #2: “I see that I can book a reservation online for the thirteenth, today. It says I can make the reservation, and it’s the thirteenth right now, so I should be able to check in because the website says I can make the reservation.”

Me: “Actually, the website also says on there that check-in time for that reservation is 3:00 pm. So, if you want to book it, go ahead, and we will see you at 3:00 pm. Look. You’re trying to get a free night, and it isn’t going to work. If you want a room, you have to pay for it.”

He finally gives up, after saying something like:

Guest #2: “You’re supposed to be a concierge and give better customer service! I won’t be staying there tonight!”

You got that right, buddy!

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More Than A Feeling – It’s Money!

, , , , , , | Right | CREDIT: StrikeTeamForLife | July 11, 2021

I was listening to Boston as I pulled up to a house to make a pizza delivery. The customer was an old dude who told me he liked my taste in music. He handed me $20 for a tip.

Me: “Man, are you sure? You just made my night!”

Customer: “Here, let me really make it.

And he gave me another $20!

So, advice for other drivers: listen to mainstream classic rock and old people will probably tip better and like you better. I had another guy comment about me playing RUSH and I got like $8 from him.

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The Upgrade Was Worth The Gross Discovery

, , , , , , , | Working | July 9, 2021

A few years ago, I booked a one-bedroom suite in a beautiful, old, upscale hotel in midtown Atlanta. I had stayed in this hotel a few times before but hardly enough to be considered a regular since I’m only in the area once a year.

When I got up to my room, it didn’t seem to be up to prior standards, but since I had been sleeping in a mountain cabin for a week, I just wanted to shower and go to bed. I walked into the bathroom and was greeted by a pair of black lace crotchless panties. I went back down to check-in and asked to be moved to another room. The manager on duty walked back to the room with me and looked around the room. She told me to hold tight and they would get me moved to another room.

Shortly afterward, a bellman came to pick up my luggage to take me to a new room. He took me to a two-bedroom penthouse suite with a full kitchen and a bathroom that seemed larger than the entire one-bedroom suite I had booked.

I didn’t need that much space, but I certainly felt like hotel management had listened and taken my concerns seriously. I can’t imagine staying anywhere else in Atlanta in the future. This is how you develop a loyal customer base.

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Mac And Please

, , , , , , | Right | July 4, 2021

I work at a well-known but smaller size retail store. This morning, three girls came in and bought the stuff to make homemade macaroni and cheese from scratch.

In conversation, I told them that’s the one thing I just can’t seem to make.

A couple of hours, later they came back in with a big plate of BBQ and a huge side of mac and cheese. They said it was because I was so nice and that the store was open on the fourth of July.

That absolutely made working today worth it.

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