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Politeness Gets You Donuts And Wi-Fi

, , , , | Right | January 17, 2018

(I am the customer. I’ve been having the worst week ever, fighting with my cable company to get Internet in my new place, and for some reason I have to be online to activate my online access! It’s pretty late when I come into what I hope is a 24-hour coffee shop with Wi-Fi.)

Me: “Hey, what time does the lobby close?”

Barista: *looks worried* “Um, we close in about ten minutes.”

Me: “Oh, man. Oh, that figures.”

Barista: “Why?”

Me: “I was hoping to get online. I don’t have Internet and I need to handle some stuff.”

Barista: “Well, if you don’t mind us listening to music really loud, we’ll be here until 10:30. You’re welcome to stay.”

Me: “Are you sure? I don’t want to hang you guys up.”

Barista: “It’s no problem; don’t worry about it!”

(Not only was I able to get through to the online services and activate my Internet, but the baristas gave me free doughnuts when they cleaned out the cases! Way to make the worst week ever turn into the best night! Thanks, guys!)

The Notion Of This Potion Is Magic

, , , , , | Working | January 17, 2018

(I work as a secretary for a busy lawyer. Towards the end of the year the office is incredibly busy as clients remember all the “urgent” things they had lying around for weeks, but which now can’t wait till after the holidays. As per his wishes, I’m trying to keep people away from my boss, but even so, his schedule is completely full. When an important client calls, I make no promises to the client, but let my boss know that in this case the customer may be right, and it does seem urgent. It is, so they arrange for a phone call. During the day, I often tiptoe into my boss’ office to get signatures, and I happen to walk in while he is talking to this client. I only catch this gem:)

Boss: “Gosh, no. We’re incredibly busy, that’s all; Ms. [My Name] is fighting tooth and nail to get me some breathing space, but it’s just not happening. So far, no one’s invented a magic potion or anything.”

(I get an idea, so I leave quickly and return a few minutes later to place a fresh cup of coffee on his desk. My boss glances at it and starts laughing.)

Boss: *still on the phone* “I’m so sorry! Ms. [My Name] has found the magic potion and brought me coffee.” *pause* “No, you can’t have her. I found her and I’m keeping her.”

To Art Is Freedom

, , , , , , | Learning | January 15, 2018

(I am giving a high school lecture about Japanese pop culture. It involves drawing manga. At the end of the lecture, the kids are allowed to create their own art. One of the kids is the typical “bad boy”: he’s never picked up a pencil, never interacted, and he’s in trouble all the time. After the lecture, we chat a few times as I try to give him ideas and get him to work. It isn’t particularly effective. When I am next in the front of the class, the boy suddenly comes up to me.)

Boy: “If I want to draw a superhero, is that okay, too?”

Me: “Of course! You can draw whatever you want!”

Boy: “But how would I draw his face, then?”

(I walk to the whiteboard and grab a marker. I actually repeat the whole lesson I have just given about drawing a basic manga-style face.)

Boy: “I can’t draw that.”

Me: “Sure, you can. How about you try it? This is a whiteboard; if it fails, we can just erase it.”

Boy: “Nah, I can’t do that.”

Me: “Then, do what you can. What can you draw?”

Boy: “Well, this…”

(The boy draws a superhero, barely more than a stick-figure.)

Me: “Not bad. How about you try this?”

(The boy follows the tips and keeps on drawing… and drawing… and drawing. Soon, the whole whiteboard is filled. I even remove my own drawings so he has more space. The teacher sees this and walks up. I know she is very open-minded, and she nods approvingly.)

Teacher: “You know what, [Boy]? Take a picture of this and put it in your report.”

Boy: “I’m not done yet.”

Teacher: “Then by all means, go ahead! Don’t forget to put a picture of it in your report, so I can grade it.”

(The boy continues his work and after class, the boy takes a picture of it. When the kids are gone, we evaluate the lecture, and the teacher tells me more about the boy.)

Teacher: “He lives with his father, who thinks art is a waste of time. This might be the first time he has drawn since elementary school.”

(Elementary school would have been two or three years ago for this boy.)

Me: “He does seem to like to draw.”

Teacher: “And this is the first time I have seen him express himself. I don’t care that he didn’t use traditional inking techniques or even manga-style; he drew!”

(At that moment, the boy pops in from the hallway.)

Boy: “You didn’t erase it yet?”

Teacher: “Of course not! I want to enjoy this masterpiece for as long as I can!”

(It was the last lecture I gave at that school, so I don’t know what became of that boy, but this teacher really inspired me. Even now, about five years later, I use the phrase: “Focus on what you can, not what you can’t.”)

Making A Beautiful Mocha-ry Of It

, , , , , | Working | January 15, 2018

(My mother and I are driving home from a long trip. It is evening and we still have a ways to go, so we decide to go through the drive-thru of a nearby coffee shop. Note that the time is about 15 minutes to close for this location.)

Order Taker: *in a bad accent* “Hola! What can I giggity-get started for you?”

Mom: *chuckles* “Two mochas, please; hold the whipped cream.”

Order Taker: “That’s two chocos minus the sweet top. Anything else?”

Mom: “No, that’s all.”

Order Taker: “Bea-ooootiful. That’ll be 80 kabillion dollars at the next window.”

(My mom and I cracked up laughing. Thanks, silly order taker, for making our long drive a little less tiring!)

Bad Customers Are Always In Season

, , , | Right | January 14, 2018

(The most recent firmware update has been reported to wreck a lot of mobile phones by causing a lot of issues. My phone is one of these, and has become unusable. I ring up the phone company on my landline to see if there is anything they can offer me or recommend I do.)

Employee: “Oh, yes. I see. You are correct. The recent firmware update is causing a lot of issues with mobile phones. We can offer you a few options.”

Me: “That’s great! What can you offer me?”

(The employee goes through a few offers, and since I am near the end of my plan, they waive the fee for me to get a new plan and phone. I am one of the lucky ones who is able to get this, as many people who had this issue either just started a new 24-month plan or were in the middle of their plan and couldn’t get much waived.)

Employee: “Okay, can I get a few more details from you before I do this for you?”

Me: “Sure!”

(While she is gathering some details from me, I hear her sniffing.)

Me: *knowing the season* “Hayfever playing up?”

Employee: “No. I’ve been dealing with issues like this all day. You’re the first person not to yell at me or yell abuse at me.”

Me: “Aww. Why would I yell at you? It’s not your fault. Those people who yelled at you are total jerks.”

(I felt sorry for this lady and gave her the best feedback I could give somebody, and I kept reminding her that no matter what people say to her, no issue they are having is her fault. Lady, if you’re reading this, I hope your day got better!)