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Needs To Press Paws

, , , , , | Right | April 29, 2013

(I am cashier at a pet store. I see a man walk into the store, pick up a large and expensive coffee table book on show dogs, and get in my line. My manager has warned me, and shown me a picture of this man. He tries to convince cashiers to give him a refund for items he has just stolen. I immediately page my manager, who, unbeknownst to me, is tied up with a minor medical emergency in the back of the store.)

Thief: “I want to return this item.”

Me: “Do you have a receipt?”

Thief: “No.”

Me: “I’m very sorry, sir. Without a receipt, I cannot give you a refund.”

Thief: “Give me a refund.”

Me: “Sir, I watched you pick that book up when you came in. I know you did not buy it.”

Thief: “Give me the f****** money, or I’ll kick your a**.”

(Most of the customers in my line start backing away.)

Me: “Sir, I cannot give you any money, and if you leave with that item I will call the police. Please leave the store.”

Thief: “You little a**-hole!”

(The thief grabs the front of my shirt, and rears his arm back to punch me. I throw my arms up to shield my face. Out of the corner of my eye, I see a flash of movement. The next thing I see is a spatter of blood on my counter, and the man out cold on the floor with a bloody nose. My manager, with a paramedic from the earlier emergency, walks up.)

Manager: “What just happened?”

(As I tell my story, an assistant manager calls the police, opens another line, and checks out the waiting customers. The paramedic starts checking on the man, who has a clearly broken nose. The man slowly regains consciousness, and points to me.)

Thief: “She assaulted me! I’m going to sue!”

(I talk to the police.)

Me: “He grabbed me, but I never hit him. I don’t know how he got hurt!”

(The man, a known criminal, is handcuffed and put in the police car. The officers and my manager go to review the security cameras. About ten minutes later, I get called to come back to the office.)

Manager: “You have got to watch this!”

(The camera footage clearly showed the man getting the book, getting in line, arguing with me, and then grabbing my shirt. At that moment, the customer in line after him, a tiny, middle-aged Asian woman, leaped up, grabbed the hair on the back of his head, slammed his face into my counter, and then calmly stepped back to where she had been standing. She did it so quickly that we have to run the footage back on slow to see exactly what she had done. After the thief was out cold, she walked over to the new line that the assistant manager opened, bought her bag of cat food with cash, and left without a word. Apparently, the other customers either didn’t see what she did, or decided to keep their mouths shut. We have no idea who she was, and we never saw her again. The thief was charged with assault on me, and arrested. Wherever you are, lady, thanks! You’re my personal superhero!)


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Acts Of Kindness Do Register

, , , , , , | Right | April 24, 2013

(I’m working as a cashier during the Black Friday sale. We just had new registers installed a few months ago. It is extremely busy because of the sale. I’ve finished scanning everything for a customer.)

Me: “Okay, your total is $1,458.97.”

Customer #1: “Okay, credit.”

(She scans her card, and my entire register crashes. My screen is totally black.)

Me: “Uh… I need to call a supervisor over. My register just crashed.”

(My supervisor comes over and I explain the situation.)

Customer #1: “Oh, no! Did I break it?”

Supervisor: “No, it’s possible that all the transactions have just overloaded the system. I’ll take you to the service desk, and we’ll fix this.”

Customer #1: “Oh, okay.”

(She follows my supervisor. The other supervisors move the rest of my line to the service desk. I go outside to take my break when another customer approaches me.)

Customer #2: “Were you the one whose register broke down?”

Me: “Yeah, that was me.”

Customer #2: “That must have been a bit nerve-wracking.”

Me: “Yeah, but at least that lady was calm about it. It could have been a lot worse!”

Customer #2: “Are you guys allowed drinks while you’re working?”

Me: “Not normally, but they are allowing it tonight because of the sale. I should go back in and get back to work. Have a nice night.”

(I return and my register is working properly. About an hour later, [Customer #1] and [Customer #2] come back through my line. They set one of every drink we sell by the checkout lines on my counter.)

Customer #1: “Pick one.”

Me: “Excuse me?”

Customer #1: *points to [Customer #2]* “My husband told me that he talked to you on your break. You were very calm and didn’t have anything bad to say. So pick a drink; it’s on me!”

(One of my supervisors comes over and assures me it’s okay.)

Me: “Okay, thank you. I’ll take this one.”

(It turns out they were from the corporate office, and they gave my manager a great letter of commendation! I never volunteered for Black Friday after that, though!)


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Cease-Fire Is Over When You Can’t Be Fired

, , | Right | April 18, 2013

(I am working my very first shift at a new job. The coworker training me has stepped out to make a call. A middle-aged customer comes up to the counter looking cross. As he does a young woman comes through the door and sees him.)

Young Woman: “Oh, no! Oh, no, no, no! No you don’t!”

(The man turns around to face her in shock.)

Young Woman: “Not a chance! You came in here every single day for a year just to bully and ridicule me! You made me wait on you hand and foot, and complained the whole time, and you’ve yet to actually buy anything! Every day that you came in here — and made my life h*** — I went home and cried! You are nothing but a mean, pathetic loser, and I’ll be d***** if I let you treat this poor girl the way you treated me!”

Customer: “EXCUSE ME? YOU WILL BE FIRED FOR THIS YOU WORTHLESS B****!”

Young Woman: “Nope, not this time a**-hole! I don’t work here anymore. I got into college. I’m going to make something of myself. Now you go back to your sad angry little life, and don’t you dare harass anyone who works here again!”

(The man turns red, but leaves. The woman comes up to the counter smiling brightly.)

Young Woman: “Hey, you must be the new girl! I used to work here; just dropped by to pick up my last pay-check.”

(She notices my shocked expression.)

Young Woman: “I’ve been bottling that up for a long time. He shouldn’t bother you again.”

A Good Attitude About A Bad Attitude

, , , | Right | April 10, 2013

(Our refund policy has a shorter timeframe than most people assume, and they usually don’t read their receipts. A customer walks in carrying a bag with one of our games; she’s on her cell phone.)

Me: “How can I help you, ma’am?”

Customer: “I just want to return this. I do not need to be spending $30 on a game right now.”

(She continues her phone conversation.)

Me: “Do you have your receipt with you?”

Customer: “Yeah, it’s in the bag, honey.”

Me: “Okay, let me just check it.”

(I see that she’s a couple of days past the refund window.)

Me: “All right, I can get you a store credit for this.”

Customer: “What? You mean I can’t get my money back?”

Me: “It says right here, ‘Last day for refund is [date]’.”

(She is a little bit shocked, and continues talking on her cell phone.)

Customer: “They say I can’t return it… I can only get a store credit! I just drove all this way for nothing!”

(I prepare for her to start yelling at me.)

Customer: “Oh, I can’t believe this. I need to go. Just put it back in the bag. I need to take my bad attitude out of here!”

Me: “Um, sorry about that.”

Customer: “Oh, it’s okay; it’s not you, honey!”

(She grabs the bag and leaves quickly, still on her cell phone. I turn to my coworker.)

Me: “I can’t believe she didn’t yell at me! She just recognized that she was upset and left. This has never happened before!”

You Working It Makes Others’ Work Worth It

, , , , | Working | March 22, 2013

(A couple of years ago I was busking, or performing on the streets, of Nashville. At the time I had just been laid off, so busking was my only source of income until I found another job. One Friday evening in winter, I am bundled up and doing my best to keep playing and singing, but due to the cold weather I’ve barely made $15 after four hours. I am almost ready to call it a night when an SUV rolls up next to me and double parks. A man in a business suit jumps out and runs up to me.)

Business Suit Man: “Here, this is for you.”

(He holds his hand out, and I see a fat roll of money. I take it from him with shivering hands and look: it’s almost $500.)

Me: “Oh, my God. No, it’s too much!”

(The man shakes his head and presses the money back into my hand.)

Business Suit Man: “Nope, it’s yours. My friends and I work in the building across the street and we’ve been listening to you for the last few hours. The music made our Friday go by faster and you were doing it out here in this cold, so we decided we wanted to take up a collection in the office and make your night.”

(I keep shaking my head no and start sobbing, but the man steadfastly refuses to take the money back. Car horns start honking at the double-parked car, so he runs back to the passenger side and climbs in. As he does so, he shouts back to me.)

Business Suit Man: “Buy yourself something warm to eat and get out of this cold!”

(And before I knew it, he and the car were gone. It didn’t strike me until after the car pulled away that I never said thank you. I was too much in shock to get a good look at him, so I’m not sure if I ever saw him again, but wherever you are, Business Suit Man, thank you. You most definitely made my night.)