A Kind-achinno

, , , , | Right | September 14, 2020

I visit the same coffee shop on a regular basis and am on good terms with the staff there. One day, I leave my purse at home and this happens:

Cashier: “Regular cappuccino?”

Me: “No, I forgot my purse so won’t have a coffee. Thought I’d still drop in and say hello, though.”

Cashier: “Oh, no! Have a coffee anyway! Here…”

The cashier hands me the cappuccino his colleague has been making in the meantime.

Me: “Oh, thank you! I’ll come back tomorrow and pay for it.”

I do as promised and return the next day with money for my coffee.

Cashier: “What are you doing?! We weren’t actually expecting you to come back and pay!”

Me: “But I said I would…”

Cashier: “Well, tough. We’re not taking any money from you.”

Me: “But I…”

Cashier: “No! Go away!”

Shocked, I did as he told me and left, but not before I dropped my money in the tip jar, as he wouldn’t take it for the register!

1 Thumbs
510

You Just Made My Dayquil!

, , , , , , | Right | September 11, 2020

I have been chatting with a regular customer about the nasty cold I got over the weekend. The customer leaves with his materials. About a half-hour later, I get a call from our security guard.

Guard: “Where are you?”

Me: “In the warehouse.”

Guard: “Stay there; [Customer] is on his way over.”

Customer: “I felt bad that you were sick so I stopped at the store.”

He handed me a bottle of Dayquil. If all my customers were like that, I might actually enjoy my job!

1 Thumbs
408

A Close Shave To Get Those Teeth Clean

, , , | Healthy | September 10, 2020

It’s my first day working as a care assistant in a home for adults with learning difficulties. Every resident is treated as a member of the family. A more experienced colleague is showing me around.

Colleague: “This is John. He needs a lot of personal care, but he’s a great guy. He’s quite happy and easy to take care of.”

Later, we are putting him to bed and my colleague is demonstrating to me how to clean his teeth. John won’t open his mouth for the toothbrush.

Colleague: “He really doesn’t like the taste of toothpaste. We have to be patient.”

Two minutes later, he still hasn’t opened his mouth.

Colleague: “Would you switch on John’s shaver? It’s on the shelf there.”

Me: “Huh? We haven’t finished cleaning his teeth yet.”

Colleague: “Just switch it on and watch carefully.”

Confused, I switch it on. Then, I look at John to watch the reaction. He grins and opens his mouth wide. My colleague puts the toothbrush in and cleans his teeth without issue.

Colleague: “You see, he hates getting his teeth cleaned, but he loves getting shaved. The sound of the shaver is enough to distract him. Getting shaved is his reward for letting us clean his teeth.”

I was amazed that something so simple would work! Several months later, I enjoy working with him.

1 Thumbs
462

She Is Suffering From An Acute Case Of Being A Karen

, , , , , , , | Right | September 8, 2020

Our store is enforcing strict social distancing measures: mandatory masks, one-way system, hand sanitizer, etc. I am at the customer service desk serving an old man who is wearing a mask when I see a woman enter the store who isn’t wearing one. Since I am the closest member of staff, I call out.

Me: “Excuse me, ma’am? You need to wear a mask if you’d like to shop in-store today.”

She looks at me as if I’ve just cursed her mother and sneers.

Customer: “No way in h*** am I putting one of those on my face! I am medically exempt! My lungs can’t handle them!”

While some states have made lists of medical exemptions for wearing masks, ours has not, and our corporate policy is that everyone wears a mask, no exceptions. 

Me: “Ma’am, I’m afraid I am going to have to insist. You must wear a mask to shop in our stores.”

She just huffs and marches into the store, ignoring me. I call the security guy and relay the information before returning to my patient older gentleman who has been waiting.

A few minutes later, I see the woman storming up to my desk, enraged. The security guard is close behind her.

Customer: “How dare you call security on me?! I have a medical condition! I have bad lungs! I don’t have to wear a mask! I am going to take your name and get you fired! This is harassment!”

Old Man: “Oh, shut up, lady!”

Customer: “What did you say to me?!”

Old Man: “Lady, I grew up in London when it was being bombed by the Nazis. We had to wear heavy masks for days in case they used poison gas; at the same time, I had to clear away rubble from my neighborhood. If you can’t wear a light piece of cloth for twenty minutes, then you’ve never known harassment in your entire God-d*** life. Now f*** off!”

The woman has tried to interrupt this old man but he wasn’t having any of it. When he finally finishes, she starts loudly screaming more obscenities, but the security guard is already escorting her from the building. The old man turns back to me.

Old Man: “For someone with ‘bad lungs’…”

He didn’t have to finish the sentence as we both smiled.


Tell your story today!

Have you experienced a customer who refused to wear a mask? Submit your story to share with the NAR community! Sharing lets others with similar experiences know they’re not alone!

1 Thumbs
743

Just Married But Still A Bridezilla

, , , , , | Right | September 8, 2020

It is a sold-out Saturday night, about 10:00 pm, when a couple comes in and says they have a reservation. They are the bride and groom of the wedding party that is taking up a lot of rooms, but the group was blocked to arrive last night. Why the bride and groom have come in a day late, I never find out.

I also never find out why the other night auditor decided to declare them a no-show when it had a group rate, the rest of the group was in the house, and their reservation stated they were the bride and groom. So, she comes in, donning her wedding gown, and mentions how she was “just married!” several times while I’m finding their information — happily at first, and then when I tell them the situation, not so happily.

During this time period, we have a lot of issues with the computer and registration cards in the bucket not matching up. So, I start on a mad dash to see if any of the rooms are possibly vacant, and if I find one that’s dirty, I’ll just clean it, because the newlywed wife is beginning to fume.

I start running — yes, running — down the hall, when a guest stops me to ask if I could ring him up at the gift shop. I answer that I can, but first I really need to handle a situation, if that’s okay. He asks about what’s going on, and I tell him, knowing it might not be the best idea but at a complete loss on what to do. He says that he is staying here with a couple of family members in two rooms, but since the rooms we gave them don’t connect, they don’t want the other anymore, and I can give it to the other guests. His family members have only been in the room briefly and then they left somewhere. I thank him repeatedly for his kindness and set the newlyweds up with that room. All seems well.

About midnight, the guests previously in that room come up to the desk and tell me their rooms keys don’t work and there’s a Do Not Disturb sign on the door. I explain to them what happened, expecting to hear an earful, but they are fine with it. They’re just concerned that the woman left her phone and purse in the room, and they would like to get them.

I grab the master key and we go down to the room.

Me: *Knock* “Front desk.”

I wait a bit.

Me: *Knock* “Front desk.”

This continues for a while.

Bride: “WHO THE F*** IS IT?!”

Me: “Um… Front Desk. The guests who gave this room to you guys left their phone and purse in there. Could you maybe hand it out?”

There is no answer, so I begin knocking again, at a loss of what to do. Eventually, I use the key to open the door just a crack.

Me: “Please, they just want their phone and purse.”

Bride: “THIS IS F****** BULLS***!”

She flings the door open, half-dressed.

Bride: “IN CASE YOU WERE UNAWARE, I JUST GOT MARRIED, YOU LITTLE B****!”

She throws the purse at my head, and I duck, narrowly missing it.

Bride: “FOR F***’S SAKE, I WAS JUST F****** MARRIED!”

She slams the door. The guest who gave up the room speaks up.

Guest: “Umm… there should also be a phone—”

Other Guest: “No, no, it should be in the purse.”

It was. The other guests awkwardly thanked me while I apologized, turned around, and burst into tears.

I left a note and when the next GSR came in at 7:00 am to relieve me, I told him a sparsely-detailed, summarized account of the event.

I came into work again that night, and in the morning when he came in, he told me that he heard about the full situation from the guests. When the woman made her reservation, she had been extremely nice, and she came to the desk to apologize in the morning. The GSR had also heard from a guest about how some other guests were saying very perverted, disrespectful things to me, and that those men would not be staying here again.

He also spoke to the GM, and I now had the next day off. I not only slept a full eight hours, but I also had a meal besides delivery pizza for the first time in months. Greatest. Day. Of my life.

1 Thumbs
312