Extra Coating Of Generosity

, , | Right | December 21, 2012

(It’s about 32°F out. I’m walking into the store before my shift; I’m not wearing a coat because I forgot it at home. I am stopped by a customer loading his groceries into his car.)

Customer: “You must be freezing!”

Me: “Oh, it’s not so bad.”

Customer: *shakes his head* “It’s too cold to not have a coat! You should hurry inside!”

Me: “I will; have a good day, sir!”

(Half an hour later, the same customer comes through my line with a brand new winter coat draped over one arm.)

Customer: *hands me the coat* “Everyone deserves to be warm in the winter.”

Me: *shocked* “Thank you, sir, but I can’t—”

Customer: “Don’t worry about it; just pay it forward.”

(He left before I could get another word in. Not personally needing the coat, I donated it to a local coat-drive, along with $200 my co-workers and I collected by sharing the story amongst ourselves and other customers.)


Did you find this story using our Grocery Store Workers roundup?

Click here to read the next story!

Click here to get back to the roundup!

1 Thumbs
3,089

Working Hard: $100; Holiday Spirit: Priceless

, , , , | Right | December 3, 2012

(I am working in the jewelry department of a big retailer. It is December 23, and my coworker has called in sick, so I am working an 8-hour shift by myself. About 5 hours in, I am ridiculously busy and have yet to take a break. Customers are lined up and getting irate.)

Customer #1: “Oh, this is lovely. Do you think my son will like it? He’s about your age.”

Me: “I definitely like it. And since it’s the holiday season, I can print out a gift receipt. He has until January 15 to exchange it if he doesn’t like it.”

Customer #1: “Lovely. I’ll take this, please.”

(I ring her up as quickly as I can. I’m starving, thirsty, and really have to use the bathroom. Unfortunately the line is not letting up and customers are starting to yell at me. I call upstairs and request some help from anyone. 10 or 15 minutes go by and no one shows up. By this point I’m desperate.)

Customer #2: “About time! Hurry up and get me that pair of earrings for my wife!”

Me: “No problem, sir. I’m so sorry for the wait, my coworker called in sick and it’s just me today. Now just so you know the earrings are non refundable for hygienic reasons.”

Customer #2: “Fine, fine, just hurry up.”

Customer #3: “Hey! Hurry up!”

Me: “I’ll be right there, sir. Just a moment!”

(I call up again for some help and again no one comes. I’m in serious pain by this point and feel very light headed. I help a few more customers when this little old lady asks for help.)

Little Old Lady: “Hello, dear. It’s quite busy in here today, isn’t it?”

Me: “Yes, it is! But, then again, that’s the holidays for you!”

(I help this customer, who is quite pleasant and doesn’t seem to mind when customers yell across the counter at me. She even lets me go cash out the simple ones while continuing to help her. This alleviates the line quite a bit. I finish helping this customer and just as she’s about to leave a man comes to my counter visibly upset and slams his fist down on the glass counter angrily.)

Customer #4: “YOU! HELP ME NOW!”

(I am shaken by him slamming his hand on the desk.)

Little Old Lady: “Hey! Leave her alone. She’s all by herself and trying her best! Have some holiday spirit!”

Customer #4: “Well, I’ve been waiting a while and she’s not trying hard enough! She’s wasting time talking to people instead of helping them!”

Me: *tearing up* “I’m really sorry, sir. I’m trying my best but I’m all alone today and I’ve yet to have a break. I keep calling for help but no one comes. I’ll be happy to help you now, though.”

Little Old Lady: “I’ll be right back, dear.”

Me: *confused* “Okay, ma’am.”

(I help the angry customer, and he leaves a little less angry than when he got in. I’ve moved on to other customers and have forgotten about the sweet old lady. Suddenly, she comes back with the store manager!)

Little Old Lady: *to the store manager* “There! Look at her! Look how hard she’s working all by herself! She’s called for help but no one shows up! Now, I think you should take over while this young lady gets a break for all her hard work!”

Manager: “Yes, ma’am, of course. I had no idea this was happening.” *to me* “Go take an hour to have your lunch. By the time you come back, I’ll have two other people with you.”

Me: *starts to cry out of relief* “I can’t. I’m the only one who knows where everything is. And you have other things to do.”

Little Old Lady: “Sweetheart, don’t worry. Go take your break!”

Manager: “Go, I’ll be fine. We can manage an hour without you.”

Me: “Okay.”

Little Old Lady: *gives me a big hug as I’m leaving* “You have a good rest of your shift!”

Me: “Thank you!”

(I have my hour and come back feeling much better. The store manager is still there with two other workers, one from electronics and another from the general cash.)

Manager: “Ah, you’re back! How was your break?”

Me: “Great!”

Manager: “Come to my office at the end of your shift.”

Me: “Okay.”

(At the end of my shift, I go up to his office and he tells me what I great job I did today. He says he was sorry that I had to go through what I did but he rewards me with a 100$ store gift card. The little old lady came back a few weeks later to give me a thank you card for the great job I did that day. Goes to show that not all holiday shoppers are mean during the holiday season!)


This story is included in our Lunch Break story roundup!

Want to read the next story? Click here!

Want to read the story roundup? Click here!

1 Thumbs
6,407

Admitting Defeat Was An Easy Thing Touché

, , , , , , | Right | November 29, 2012

(The owner of the bookstore where I work is very old and walks with a cane. Despite this, he always wanders the shelves and helps out patrons. Behind the counter, in a glass case, he keeps an assortment of trophies and medals he won in his youth. One night, someone decides to try to steal them.)

Owner: “I’m sorry, but you can’t be behind the counter.”

Robber: *smashing the glass* “F*** you, old man! Just stay away and don’t do anything stupid!”

(The robber sweeps the medals into his backpack and then tries to open the till.)

Owner: “Stop that, young man! You’re making a terrible mistake!”

Robber: *waves a large knife* “Yeah, well so are you! Back off! How do you open this f***ing thing?””

Owner: “Take a look at all those medals.”

Robber: “What? Just open the f***ing cash register!”

Owner: *very calmly* “Just take a look.”

Robber: *confused* “Uh, okay. Yeah, they’re gold. That’s why I took them, you a**hole. Gold fencing, gold fencing, silver fencing…”

(The owner gracefully draws the sword from his sword-cane.)

Robber: “Oh, please! Try that stuff in a real fight and you’ll just get kill—”

(With a flick of his weapon, the owner removes the robber’s glasses.)

Robber: *drops the knife* “Don’t hurt me!” *drops to his knees*

(I had called the police as soon as the knife came out. They arrive and identify the robber as a serial burglar who had stabbed a previous victim. Years later, at the owner’s retirement party, he recounts the story.)

Owner: “You know, hearing that story makes me think of two things. One, I wish a fencing judge had been there so I could have gotten the gold for that bout, and two, I missed the only time in my life when I could have asked someone if they called that a knife.”

1 Thumbs
6,219

Ring Me Up And Shut Me Down

, , , , , , | Right | November 20, 2012

(I’m grabbing a few sundries after filling my car up. The only other people in the store are a young girl at the register and a customer she’s serving. I take no interest in them until I suddenly hear the customer screaming.)

Customer: “Get me your manager, now! You’ve worked your last shift at this place, you worthless b****!”

Cashier: “I certainly will, ma’am, but I was merely—”

Customer: “No! Not another word! I am the customer; the manager will believe whatever I tell him. Now stop stalling and get him for me!”

(The cashier sighs and disappears into the back room, returning with said manager a moment later.)

Manager: “Is there a problem, ma’am?”

Customer: “I’ll say there is! This incompetent s*** rang my gum up twice and then laughed in my face when I told her to correct the error. I’m certain she rang all my other stuff up incorrectly, as well. I demand you kick her to the curb!”

Manager: “I see…” *to the cashier* “Is this true?”

Cashier: “Well, just the part about ringing up her gum twice. I apologized and fixed the error immediately.”

Customer: “Bulls***! You’re lying!”

Manager: “Could you bring the transaction up, please?”

Customer: “She’s lying! She f****** laughed in my face!”

Cashier: “Ma’am, I was only smiling. I promise.”

Manager: *checking the register screen* “Hmmm, I see she did correct her error, and everything else was rung up properly.”

Customer: “FIRE HER!”

Manager: “Ma’am, may I ask you a question first? Namely, who are you?”

(She states her full name, job title, company, and the location of her office, which is a small brokerage firm in the nearby town.)

Manager: “Hmm, can’t say I’ve ever heard of them, or you. Nevertheless, let me ask you this: why should I fire this girl whom I’ve worked with for three years, has never missed a day without good reason, is always on time for her shift, and has been described by several of our regulars as one of the most courteous ladies they’ve ever met, over a simple mistake which, as I’m seeing here, she quickly corrected?”

Woman: “Wha? But… I… you… because I’m the customer!”

Manager: *nods* “Well, I’m sorry, ma’am, but I don’t see how that’s a valid reason to side with someone I don’t know from Adam, and thus lose a model employee whom I know to be perfectly trustworthy and respectful. Is there anything else we can help you with?”

(With that, the customer screams, shoves what’s on the counter at the manager, and storms out.)

Manager: *to the cashier* “If I believed every windbag who came in here ranting incoherently, I’d never be able to hang onto any staff. I’ll be in my office if you need me again.” *disappears into the back*

Me: *stunned* “My God. That was awesome!”

Cashier: *beaming brightly* “Whole reason why I love my job!”


This story is part of our I Love My Job roundup!

Read the next story in this roundup!

Read the I Love My Job roundup!

1 Thumbs
3,725

He Is Twice The Man

, , , , , , , , | Right | October 18, 2012

(For the Halloween season, we’re running several horror houses, which aren’t otherwise open throughout the year. Light-up devices aren’t allowed inside any of the houses, and as a queue supervisor, I’ve been warning people of this via a cute spiel I made up.)

Me: “There are no light-up devices allowed inside. It will make it easier to find you, and you will be eaten alive most violently!”

(A guest, who seems to have had both legs amputated and is using a wheelchair, speaks up.)

Guest: “But I’ve already been half-eaten!”


This story is part of our Halloween roundup!

Read the next Halloween roundup story!

Read the Halloween roundup!


This story is included in our Wheelchairs Versus Ableism roundup!

Click here to read the next story!

Click here to go to the roundup!

1 Thumbs
5,280