A Good Attitude About A Bad Attitude

, , , | Right | April 10, 2013

(Our refund policy has a shorter timeframe than most people assume, and they usually don’t read their receipts. A customer walks in carrying a bag with one of our games; she’s on her cell phone.)

Me: “How can I help you, ma’am?”

Customer: “I just want to return this. I do not need to be spending $30 on a game right now.”

(She continues her phone conversation.)

Me: “Do you have your receipt with you?”

Customer: “Yeah, it’s in the bag, honey.”

Me: “Okay, let me just check it.”

(I see that she’s a couple of days past the refund window.)

Me: “All right, I can get you a store credit for this.”

Customer: “What? You mean I can’t get my money back?”

Me: “It says right here, ‘Last day for refund is [date]’.”

(She is a little bit shocked, and continues talking on her cell phone.)

Customer: “They say I can’t return it… I can only get a store credit! I just drove all this way for nothing!”

(I prepare for her to start yelling at me.)

Customer: “Oh, I can’t believe this. I need to go. Just put it back in the bag. I need to take my bad attitude out of here!”

Me: “Um, sorry about that.”

Customer: “Oh, it’s okay; it’s not you, honey!”

(She grabs the bag and leaves quickly, still on her cell phone. I turn to my coworker.)

Me: “I can’t believe she didn’t yell at me! She just recognized that she was upset and left. This has never happened before!”

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You Working It Makes Others’ Work Worth It

, , , , | Working | March 22, 2013

(A couple of years ago I was busking, or performing on the streets, of Nashville. At the time I had just been laid off, so busking was my only source of income until I found another job. One Friday evening in winter, I am bundled up and doing my best to keep playing and singing, but due to the cold weather I’ve barely made $15 after four hours. I am almost ready to call it a night when an SUV rolls up next to me and double parks. A man in a business suit jumps out and runs up to me.)

Business Suit Man: “Here, this is for you.”

(He holds his hand out, and I see a fat roll of money. I take it from him with shivering hands and look: it’s almost $500.)

Me: “Oh, my God. No, it’s too much!”

(The man shakes his head and presses the money back into my hand.)

Business Suit Man: “Nope, it’s yours. My friends and I work in the building across the street and we’ve been listening to you for the last few hours. The music made our Friday go by faster and you were doing it out here in this cold, so we decided we wanted to take up a collection in the office and make your night.”

(I keep shaking my head no and start sobbing, but the man steadfastly refuses to take the money back. Car horns start honking at the double-parked car, so he runs back to the passenger side and climbs in. As he does so, he shouts back to me.)

Business Suit Man: “Buy yourself something warm to eat and get out of this cold!”

(And before I knew it, he and the car were gone. It didn’t strike me until after the car pulled away that I never said thank you. I was too much in shock to get a good look at him, so I’m not sure if I ever saw him again, but wherever you are, Business Suit Man, thank you. You most definitely made my night.)

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Judge A Sandwich On Its Filling

, , , , | Right | March 11, 2013

(A young girl that is about 14 years old walks in. She gets some looks from our other patrons, as she has bright purple hair, multiple piercings, a leather jacket, and ripped jeans. It is freezing outside and she has a scowl on her face that makes me nervous.)

Me: “Hello, welcome to [Coffee Shop]. How may I help you?”

Young Girl: “I’ll take five of the largest black coffees you have, and ten of your ham and cheese sandwiches.”

Me: “Okay, will that be all?”

Young Girl: “Yeah.”

Me: “Your total is [price].”

(To my surprise, she pulls out a $100 bill. I am suspicious, and I check to make sure it’s real. It checks out, and I give her a bag with her sandwiches.)

Me: “Here is your change. Your coffee will be ready in a moment.”

(I keep an eye on her as she stands around glaring at anyone who looks at her. I see her looking at the tip jar. When I hand her the coffees, she asks me about it.)

Young Girl: “Your tip jar says that the money goes to you guys. Are any of you in college?”

Me: “Yes, I’m going to Rochester Institute of Technology. A few others are in college as well.”

Young Girl: “Good for you.”

(She pulls out the change I gave her and a few more $20 dollar bills. She crams then in the jar and salutes me jokingly before walking out. I am stunned, and chase after her. I find her on the street corner talking to some homeless people and handing out the sandwiches and coffee.)

Me: “Excuse me!”

Young Girl: “I’m sorry, did I forget something?”

Me: “No, but you just tipped us over $100 dollars. You’re also giving away a lot of food.”

Young Girl: “Yeah, my dad is crazy rich. I feel like I can do more if I actually interact with people instead of signing a check to a charity. Every Friday I gather anyone I see who needs a good meal, and buy it for them.” *she smiles brightly* “I may be young, but I can make a difference. I usually hand out flyers for homeless shelters or soup kitchens, too.”

(Without another word, she walked off silently. I didn’t stop smiling for the rest of the week. It goes to show you that appearances aren’t everything!)


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February Themed Giveaway Final Roundup: Awesome Customers!

, | Right | March 10, 2013

Themed Giveaway Roundup: Awesome Customers! Here’s a final roundup of stories from last month’s themed giveaway!

  1. Praise Cheeses (2,461 thumbs up)
  2. Holding The Line Against Bad Customers (2,809 thumbs up)
  3. Give The Beneficent The Benefit Of The Doubt (2,646 thumbs up)
  4. Please Keep All Cybernetics Inside The Ride At All Times (2,684 thumbs up)
  5. Hopefully, That’ll Be The End Of That Customer (2,553 thumbs up)

PS #1: check out our new Extras section, with pictures, videos, and news galore!

PS #2: Read more roundups here!

Treat Them Well And You Get Treated

, , , , | Right | March 6, 2013

(My sister and I start unloading our cart. When the cashier and young bag boy see her they put on big smiles.)

Cashier: “Hey! It’s our favorite customer!”

(The bagger looks at us and smiles big.)

Bagger: “Your sister is my hero!”

(My sister blushes and I raise my eyebrows at her.)

Cashier: “On his first day, an older customer came in and gave him a hard time…”

Bagger: “…A really hard time. Calling me, stupid, and an idiot, ‘Kids these days.’ You guys know the drill.”

Cashier: “Unfortunately, we aren’t allowed to say anything. Then the customer dumped all of the bags out and yelled at him to do it again.”

Bagger: “So your sister yelled, ‘Hey, you don’t treat people like that!'”

Sister: “He turned around ready to yell at me, saw I was in a wheelchair, and shut his mouth. It was awesome!”

Cashier: “So, she’s our favorite customer now.”

Me: “Holy crap, that is awesome!”

(The employees were always super helpful and nice before, but after that, they REALLY went out of their way to help us.)

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