No Arguments Where Arguments Are Valid

, , , , | Right | August 14, 2017

(At the store where I work we have a highly controversial return policy. We do not do refunds, and our customers are not huge fans of this.)

Me: “Thank you for calling [Store]. This is [My Name] speaking. How may I help you?”

Caller: “Uh, yeah, hi, I have a little problem with my purchase. I’m not sure who to talk to about this, and I hope someone can help me.”

Me: “Okay, what seems to be the problem, ma’am?”

Caller: “I was in your store last week to make a purchase. In the middle of the transaction, I asked the cashier if she could check a price for me. She forgot to take the item off my purchases, and ended up charging me for it. I know that your store has a no refunds policy, but what can be done?”

(Judging from the tone of her voice, she seems really worried, when in reality it’s a problem that can be easily solved.)

Me: “Although you’re right about that, your situation is a little different, ma’am. In this case, it was a genuine mistake made by one of our cashiers. You didn’t actually buy it from us; you were mistakenly charged for it. Our final sale policy only applies to, well, sales.”

Caller: “So, I can get my money back?”

Me: “In this rare and unusual circumstance, yes, you can get your money back.”

Caller: “Oh, thank you so much! You’ve just made my day!”

Me: “Not a problem, ma’am. Thank you for being such an understanding customer.”

(Imagine that. Almost every day I’ve worked there, I’ve had unhappy customers try to argue with me over our policy, and the one person who would’ve had a valid argument chooses to abide by it!)

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Feel Three To Choose

, , , , | Working | June 28, 2017

(I’m checking in an early customer who is dropping off his car to perform recall repairs. It is worth mentioning that I am not at my sharpest in the mornings.)

Me: “Is there a particular time that’s best for you to be able to come back that we should aim for?”

Customer: “Not in particular. What time do you close?”

Me: “Our service department is here until 6 pm. If it’s easier to pick up later, Sales is in until around 8:45 pm; we could also leave your keys and paperwork with them if that works better.”

Customer: “Oh, really? That’s good to know!”

Me: “Yep! We have MILLIONS of options! Well… okay, two. Before Service closes and after Service closes. Two options.”

Customer: *laughs*

Me: “Wait! Tomorrow! You can also pick up your car tomorrow if you want! THREE options!”

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Charity Doesn’t Have To Start At Home

, , , , | Hopeless | June 24, 2017

(A woman and her young son have come into the charity shop I volunteer with. She was in the previous week asking for us to hold a couple children’s VHS cassettes.)

Me: “Hi there. I’ve got everything right here.”

Woman: “Thank you. Could you please tell me how much it all costs? I’m afraid I can’t remember.”

Me: “£10.99.”

Woman: *sighs* “Do you mind if I take quick look at them first?”

(I had them over and she kneels on the ground so she is at eye level with her son.)

Woman: “Okay, [Son]. Mummy had to buy bulbs this week, so she can only buy one.”

(The son looks upset, but he chooses one. I’m honestly holding back tears as the woman looks at the other two and mumbles about “maybe next month.” I have an idea.)

Me: “Umm, [Son]. There’s some toys over there. Since you’ve been really grown up, I’ll let you take one.”

(The son’s eyes light up instantly and he runs off.)

Me: *whispering* “Look, I’ll pay for everything.”

Woman: “Oh. No, you don’t have to do that!”

Me: “I know I don’t, but I am. You shouldn’t have to decide between bulbs and your son’s happiness.”

(She tries to argue back, but I refuse. When she leaves though she does seem considerably more relaxed, and the son is ecstatic with his new Pikachu toy.)

Me: “[Boss], can you come and put through the sale. I’m paying for it.”

(He starts putting it through and I pay for it on my card.)

Boss: “You know, this is your first and only warning. I’ve seen plenty of do-gooders like you who think they can make poverty disappear with a few good deeds. I can guarantee that she will be spending that money on heroin the second she can offload her son. This is a charity shop. Our charity comes from the time we spend here, selling other people’s crap!”

Me: “I’m sorry, but if I have to lose my place here so I can help people so worse off that they can’t even spend TEN POUNDS, then please, by all means accept this as my resignation. Get stuffed!”

(As I left I bumped into the woman again, and we sat down for coffee. I now babysit her son free of charge, meaning she can work more hours so money isn’t as tight any more. She and her son are in a much better place. I also found another charity shop which a more compassionate staff.)

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Keeping Manners Fast Effective

, , , , , | Hopeless | June 22, 2017

(I am 15, and getting out of the car that I drove on Tomorrowland Speedway. I proceed to thank the employee that is helping me get out of the car.)

Employee: “Have a good day.”

Me: “Thanks. You, too.”

Employee: “I’m sorry, what did you say?”

Me: “I said thanks. You have a good day, too.”

(He smiles, and seems more cheery. Later on, I’m waiting at the front of the ride for my mom to get my sister in her stroller, and the same employee sees me.)

Employee: *walks over* “Hey, you’re the super nice kid!”

(He proceeds to write a fast-pass out for my whole family to use at any ride, any time, as well as giving everyone in my party cool little “driver’s licenses.”)

Me: *surprised* “Thank you so much!”

Employee: “No problem.” *to my mom* “He’s a good kid.”

(The employee, whose name I noticed was Raul, walked off. Wherever you are, Raul, I want to thank you for showing me that manners still matter!)

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Park Rangers Saved My Honeymoon

, , , , , | Hopeless | June 21, 2017

We’re a queer couple (I’m trans FTM) on our honeymoon, and it’s several hours’ drive from home to the national park where we have a cabin booked.

A couple miles before the park gate, my car starts to seriously struggle, and we limp up to the gate an hour before the park rangers are due to leave. They recommend a tow truck and garage and actually call for us since we have no cell signal, then try to also call the law enforcement officer to get us a ride to our cabin, only to discover the tow truck is also up there looking for his vehicle in distress.

One of the park rangers stays with us a little past closing to wait until the tow truck arrives, offering to give us a ride to our cabin in case he won’t. In the end we ride with the tow truck driver through thick fog to find the law enforcement officer’s vehicle and hitch that up as well, and the officer helps carry our luggage into the lodge for us. Later, a different park ranger gives us a ride down a no-public-access fire road all the way to where the garage is, and the mechanic’s own wife picks us up to take us to the garage itself to pick up our car.

Throughout the entire trip, everyone tells us congratulations on our wedding, treats us like a normal couple, and goes out of their way to help us get where we need to be.

Next time you’re in a national park, thank a park ranger. They are amazing people.

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