Frozen Yoghurt For Warm Hearts

, , , , , | Hopeless | June 5, 2017

(I work at a small self-serve frozen yogurt store. One night, a man and his young daughter come in, the daughter clearly excited about getting frozen yogurt. I chat with them, help them out, and everything goes fine until it’s time to pay. He reaches into his wallet to pay, and pulls out a $100 bill. Because $100 bills are so easily faked and because we have so little in our change drawers, our store policy won’t let me accept it.)

Me: “I’m afraid I can’t accept a $100 bill, sir; it’s against our store policy. Do you have another method of payment, like a credit card?”

Customer: “No, this is all I have. Are you sure that you can’t take it?”

(He shows me the entire wallet, which, true to his word, only has $100 bills. By this point, from his accent and the contents of his wallet, it’s clear to me that he and his daughter are foreign tourists out for a late night treat, and as she has been so excited, I don’t have the heart to make her give the yogurt back.)

Me: “In that case, I’ll just let you have the yogurt for free.”

Customer: “Oh! Thank you — but I’ll come back to pay you. I’ll go to the bank and get smaller bills.”

Me: “You don’t have to do that; it’s all right. Have a good night!”

Customer: “No, no, no. I will come back!”

(The two of them start to head out with their yogurt.)

Customer’s Daughter: “Where are we going, Daddy?”

Customer: “To the bank, so that I can pay the lady. Go ahead and eat your yogurt.”

(They leave, and I leave the check open and go back to tending to the store. About fifteen minutes later, I notice a truck pull up in front of the store, and to my surprise, it’s that customer and his daughter!)

Me: “Hello, I see that you are back!”

Customer: “Yes, I went to the bank to get money you can take. Here you are!”

Me: “Oh, thank you!”

(He hands me a $20 to pay. Since I’d left the check open, I was able to give him change and hand it to him.)

Customer: “They closed the exit to here so I had to drive all the way around to the other exit — but I was going to get you your money!”

Me: “Thank you very much for coming back, sir. A lot of people wouldn’t have bothered.”

Customer: “No, thank you for letting us take the yogurt. Have a good night!”

(That girl is lucky to have such a great father!)

When Lack Of Register DOES Register

, , , , | Right | June 5, 2017

(I am the customer in this story. I am shopping at a smaller electronics store in a local mall. It is early afternoon so I am the only one in the whole store. I am buying a couple movies for my dad and a CD for my sister. After I hand over my card and the cashier swipes it the whole system freezes.)

Cashier: “God d*** AGAIN! This has already happened twice today. I am so sorry for the inconvenience but the computer froze and now I have to get the manager to reboot the system. It’s probably going to take a couple minutes though.”

Me: “Oh, that’s fine. I don’t mind waiting.”

Cashier: *fetches manager and starts rebooting computer* “Again I am very sorry.”

Manager: “I wish this could go faster but this is the only register we have open and this is probably going to take about 10 minutes to reboot.”

Me: “Guys, I really don’t mind. You don’t have to be sorry. I have been working retail for three years and our register needs to be rebooted at least twice a day. I’m at the mall at one pm on a Tuesday. If I had anything better to do I would be doing it. I’m gonna go poke around in the clearance bin. Holler when the system is up again.”

Cashier: *with a huge smile* “Will do!”

(After poking around in clearance and picking out two additional movies, they call me over.)

Manager: “Just coupon out her two clearance movies. Thank you so much for your patience!”

Cashier: “And for not yelling at us!”

Off With Their Calling Aheads!

, , , , , | Right | February 23, 2017

(I am working the drive-thru at a fast food joint that is very, very popular in my town. One night, it is extremely busy, and everyone working is flustered. Just when it seems to be clearing up, the crowd from the football game shows up. Then after the drive-thru is packed, a bus of students shows up. Between the bus, the packed drive-thru, and the ice cream machine breaking (the weather is still warm at this time), my manager is at his wits’ end. The telephone rings.)

Manager: “Let it ring. We’re too busy.”

Me: *lets it ring and tries to thin out the drive-thru*

(Telephone rings again.)

Manager: *picks up the phone* “[Fast Food]. This is [Manager] speaking.”

Caller: “Yeah, hi, I would like to place an advance order. I saw the line and it looked pretty busy.”

Manager: *starting to get irritated* “I’m very sorry, but we have no time to take your order. A bus just came in and we are swamped right now.”

Caller: “That’s why I called! So I could get my food right away!”

Manager: *really pissed off now* “Well, sorry to disappoint, but there are actual paying customers here who are willing to wait for their food rather than being a little b**** and calling to order when you don’t feel like waiting. Come in and wait, if you ever grow a pair.” *slams phone down and starts to work on the machine*

Customer In Store: *to the cashier at the front* “You guys have the best boss ever.”

(We never knew if the customer on the phone ever came in or not. I guess it takes a while to grow a pair.)

At War With Your Employees

, , , | IA, USA | Working | December 16, 2016

Today I love/hate my employees.

During a training session earlier this week I had told them all to let me know of any changes needed to their schedule due to long calls, complicated issues, whatever. “Don’t write me a novel. I don’t need War & Peace, just give me the times and a quick note of what happened.”

Wise-a** rep responds this morning by sending me an email that succinctly states the times I need, then goes into 6 pages of an excerpt from War & Peace. Specifically, Part Three, XV.

To his credit, he didn’t write it, he just copy-pasted from a website.

“At eight o’clock Kutzov rode to Pratz….”

Not Always Right: The Comic – The Land Of The Free To Be Who You Are

, , , , | Los Angeles, CA, USA | Right | July 13, 2015
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