Why Nurses Should Rule The World, Part 6

, , , | FL, USA | Working | December 9, 2013

(I’ve been sick this past week and I go to the clinic at nine am. They tell me they will call in the prescription at ten am. At two pm, I go to check the prescription.)

Pharmacist: “I have no prescription here under your name.”

Me: “The clinic said it would be ready by ten am. Let me call them.”

(I call the clinic.)

Me: “Hello. I have a prescription that hasn’t been put through yet. I need to make sure I am at the right pharmacy.”

(I am promptly transferred without a word to the women’s clinic line, which is the incorrect department. I am instructed to leave a message, as the nurses are out to lunch.)

Me: “Um, hi. I am [My Name]. I was just wondering where my prescription was sent. It’s not at the pharmacy and—” *I cough and my head immediately begins to ache terribly. I sniffle and tear up* “—if you could please help me that’d be nice.”

(I hang up and go home. At three pm I go to the clinic to verify the location of the pharmacy. They tell me the order has been sent, and to wait a couple hours. I go home yet again. At five pm I get a call from the women’s clinic number at which I left the message.)

Nurse: “Hello, is this [My Name]? You left a message a couple hours ago.”

Me: “Yes. I’m sorry, I was trying to find out where my prescription was. I already checked back with the clinic and they told me where the prescription would be.”

Nurse: “Everything’s all right, though? This is the wrong department for your call, but since you’ve had the prescription filled…”

Me: “Well… no… I called the pharmacy and the prescription still hasn’t been ordered yet.”

Nurse: “Oh. Let me get on that. I’ll make sure they get it filled out.”

Me: “Okay.”

Nurse: “I will call you back in a minute, sweetie.”

(The nurse hangs up and calls back a few minutes later.)

Nurse: “Okay, I’ve gotten them to fill out your prescription and the pharmacy should have it soon. You are taking [Medicine], which is two pills twice a day. No matter how bad it is, take all of them. You can take decongestants and ibuprofen to deal with the congestion and pain. And, honey, popsicles are your best friends. Drink lots of fluids and warm tea, and get plenty of rest.”

(At this point, the nurse’s concern has caused me to tear up.)

Me: “Thank you so much! I’ve been dealing with this for a week.”

Nurse: “You just sound so sick, sweetie. I called the pharmacy and told them to work extra quick on your order. The pharmacist’s name is [Name]. She’ll have your prescription ready as soon as she can.”

Me: “Thank you.”

Nurse: “You feel better, honey.”

(To that nurse: You had me sobbing. You cared so much and it wasn’t even your department. You helped me and told me more about my medicine than the doctor in the CORRECT department did. I’m so grateful there are people as nice as you working in the women’s clinic!)

Related:
Why Nurses Should Rule The World, Part 3
Why Nurses Should Rule The World, Part 4
Why Nurses Should Rule The World, Part 5  

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Baby On Board (The Bus)

, , , , | Halifax, NS, Canada | Right | December 6, 2013

(I am 27 weeks pregnant and starting to have contractions. I am on the bus on my way to the hospital. The driver is aware of this. I pull the buzzer to get off the bus and start walking to the door.)

Driver: *to me* “You sit back down!” *to the rest of the bus* “Is anyone going to need any of the next four stops? Because if so, I suggest you get off now, as we are detouring!”

(The driver then takes us directly to the hospital. He stops the bus, gets out of his seat, walks me down the steps, and into the hospital! The next day I am still in the hospital. I call up the transit office.)

Me: “Hi, yes. I was on bus [number] yesterday evening and the driver detoured from his route for me. I just wanted to make sure he is not in trouble. Because of him, they were able to save the life of my unborn son!”

Transit Employee: “No worries, miss. We only got one complaint from a passenger. The driver called us as soon as he got back with everyone on the bus. He has been given a commendation for his actions yesterday. Thank you for calling, and take care!”

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Giving Her A Little Flight

, , | USA | Right | November 27, 2013

(It is eight am on Thanksgiving morning, and I am at the airport to fly to my mom’s home in Michigan. This is my second flight with this airline. The last time, I had money on a card to pay for my luggage, but they said they only took cash. I go up to the ticket counter.)

Me: “Hello! I have a nine am flight to Detroit.”

Worker: “All right, your luggage fee comes up to $50. How would you like to pay for that?”

(I put my cash on the counter and smile.)

Worker: “I’m sorry, but we only take credit or debit cards. Do you want to bill this to the card you purchased your flight with?”

Me: “But the last time they said I needed to pay in cash. I put money on the card specifically for the ticket. All I can do is pay in cash!”

Worker: “It’s fine. Just go. Happy Thanksgiving!”

(I tried to give her the cash multiple times, but she couldn’t accept it. To that worker, I am so very sorry for the mix up, but because of your kindness I made it home in time to spend Thanksgiving with my family, and I will be eternally grateful for your kindness!)

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Hard Drugs And Harder Pharmacists: The Comic

, , , , , | USA | Right | September 23, 2013

One Size Fits All

, , | Halifax, NS, Canada | Right | February 20, 2013

(A man comes to the counter and places two dresses on the counter: one sized XS and one sized XXL.)

Me: “Are these dresses both for the same woman?”

Customer: “Yes.”

Me: “Oh, okay. These are both very different sizes, so they are not likely to fit the same person. What size does she usually take?”

Customer: “Um… I’m not sure.”

Manager: “Well, does she look more like me or more like her?”

(Note: my manager is quite small, and I am quite big.)

Customer: “Um… uh… I’m sure these will be fine.”

Me: “Sir, because the price is marked down on these dresses they will be Final Sale, so you will not be able to return them if they are not the right size. Are you sure we can’t help you?”

(The customer looks around furtively, then leans in close so that only my manager and I can hear what he is saying.)

Customer: “These dresses are for me, actually.”

(My manager looks at me, and I at her, and then she turns to the customer and speaks a very matter of fact voice.)

Manager: “Why don’t you go try them on, then?”

Customer: “Really? Would that be okay with you?”

Manager: “Of course! Let me get you started with a fitting room.”

(I spent the next hour bringing this man dresses to try on and he had a lovely time! He introduced himself to me and thanked us profusely for being so understanding and helpful. He left with four dresses, all of which fit him to a T, and he came back regularly after that.)

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