Being Frosty Is A Good Thing

, , , | Hopeless | March 6, 2019

(One hot summer’s day, my college roommate and I decide we are in the mood for a frosty from Wendy’s. Neither of us has a car, so since it is nice out, we walk the mile and a half to get there. Unfortunately, the lobby is closed for renovations. Since there are no cars at the drive-thru, we walk up to the window to ask if there’s any way we can order there.)

Cashier: “Sorry, ladies, but we can’t take walk-up orders at the drive-thru for safety reasons.”

Roommate: “Bummer, after that long walk. Thanks, anyway!” *we turn to leave*

Cashier: “Hold on a sec.” *looks around furtively* “Here.” *hands me his keys* “My car is right there; just pull through real quick.”

(And so we did! The frosties were delicious! We are forever grateful to you, kind cashier!)

Always Room For A Little Kindness

, , , , | Hopeless | February 28, 2019

I’m on a flight to New Zealand; it’s a 30-hour flight that stops in LA to refuel and change the crew.

The first leg of the flight is literally hell for me. I am a fairly large person and the seats in economy are quite cramped. This would be tricky enough, but the person in front decides to recline his seat — which is entirely his right — but it stops when it hits my knees. He notices his neighbor’s seat goes further back, and so decides that force may help the problem; he slams himself backward whilst holding the recline button. After doing this twice, he notices nothing, and turns around to ask me if there is something blocking his seat… at which point he sees that it’s my knees and sheepishly turns around.

Then, the fact that my shoulder pokes slightly into the aisle means that I am constantly hit by people walking past. The solution is to hold myself in a very uncomfortable position that results in my arm going numb. I practically limp off the plane 12 hours later.

Fortunately, a stewardess notices my discomfort and asks if everything is okay. I explain that I was just so uncomfortable and that it’s no ones fault, but I’m just a little too large for economy. She promises to talk to the handover crew and try and sort me out. Feeling a bit cynical at this stage, I don’t expect much.

To my surprise, when I reboard for the next leg of the journey, a stewardess approaches me and explains that she heard from her colleague how much trouble I had on the previous flight and wants to move me to a seat that has opened up. I get moved to a new seat where there is no one beside me or in front, and during the meal service I get an extra dessert. I pretty much sleep for the next leg of the flight and feel much better when I get off in New Zealand.

To the stewardesses out there who saw my plight and did something for me, thank you!

As a side note, that airline actually changed its economy seating not long after this, giving passengers a few extra inches of width and legroom.

Management Has Hit Its Bullying Target This Week

, , , , , , | Working | February 27, 2019

(We have a young staff member who only works on Sundays and always seems to get jobs that keep her away from the register. We are supposed to sign up a specific number of new customers per shift, and she rarely hits the target. Both the store manager and I work alternate Sundays with her; it’s the Friday before my weekend on.)

Manager: “[Coworker] hasn’t reached target again this week; she has to hit four new signups but is lucky to get one each shift.”

Me: “But she always has work that keeps her away from the counter and only has a four-hour shift.”

Manager: “Well, she’s just going to have to make more of an effort. She’s got to get to that target or I’m going to have to give her a written warning.”  

(It’s Sunday and my young coworker has come to the counter in time to see me put through a signup. She serves a customer who refuses her offer of a signup.)

Coworker: “I don’t get it. I ask every time I serve someone and always get told no. How do you do it? [Manager] told me that if I don’t hit target this weekend, I could end up with a warning.”

Me: “I don’t always get a yes, so don’t worry yourself too much. I’ll make sure you don’t get a warning.”

(About fifteen minutes later she comes back to the counter to collect some stock that she needs to put out. I am serving a customer who is filling in the form for the customer signup., I put my sale on hold and sign out.)

Me: “[Coworker], can you sign in on the register, please?”

Coworker: “Why, is there a refund?”  

Me: “No, it’s for this.” *starts entering the signup under her name*

Coworker: “Oh, my God! You’re doing that for me? But what about your target?”

Me: “I’ll make up for it on other shifts, and I still have four hours after you’re gone.”

(I managed to sign up two more customers for her, and then she signed one up for herself which made her target. I noticed she was no longer tense when asking customers. It was obvious they noticed, too, because she made one more sign up before she left and even made more the next weekend. She did thank me. I just don’t like bullying tactics foisted on staff by management who won’t nurture and help young staff members find their confidence. Neither of us lasted much longer at that job; she left before I did.)

How Do I Put This Deli-cately?

, , , , , , | Right | February 21, 2019

(I am working drive-thru when a woman comes to my window. It’s early in the morning and business is slow, so we get to small talk while her order is being put together.)

Customer: “Yeah, I thought I had to be at work at five, but turns out I was scheduled for six, so I have an hour to kill.”

Me: “Oh, where do you work?”

Customer: “At the [Store] deli.”

Me: “Oh, man…”

Customer: “Oh, have you worked there before?”

Me: “No, but I had a roommate who did, and I’ve heard some stories.” *completely deadpan* “I said fifty grams!”

Customer: *equally deadpan*Not fifty-one!”

(We shared a laugh and I sent her on her way. Be nice to your deli workers, folks.)

Paying It Forward Sometimes Comes Back Around

, , , , | Hopeless | February 20, 2019

(I work in concessions at a movie theater. I’m serving a customer at the beginning of the week on a slow day. She’s interested in some popcorn, but the prices are too high for her to consider buying some. It’s slow, and I’m feeling generous, so I give her some popcorn in a small bag at no cost. Touched by this gesture, she offers to pay me for the popcorn. The money is tempting, but I refuse, since I wanted to do something nice for her. I don’t necessarily want to be paid for trying to be nice. She won’t take no for an answer, though, so I get an idea.)

Me: “Pay it forward; do something nice for someone else.”

(She agrees and leaves the cinema. A few days later, I’m working concessions again when a teenage girl comes to order food, and she has her grandma with her. Turns out it’s the same lady from before! She recognizes me, although I don’t remember her. She turns to her grandchild, and says:)

Customer: “I have to tell you a story. This lady right here gave me some popcorn for free, and refused to take any money for it. Instead, she told me to pay it forward. I went and cried in my car afterward, and I’ve been telling my friends for a couple of days. I just wanted to say thank you for that.”

(I am overcome. I honestly didn’t think it would make all that much of a difference.)

Me: “Thank you, ma’am. I’m actually leaving for an internship in a few days, so I’m glad you told me this, and that I got a chance to hear how much it meant to you.”

Customer: “Oh, you’re leaving for an internship? In that case, take this, and have a good time!”

(She placed something in my hand, and I looked down to see a $20 bill! I opened my mouth to protest, but she was already gone. Wherever you are, thank you, ma’am!)

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