The Real Superheroes

, , , , , , | | Hopeless | July 17, 2019

(I am cashiering at my store on an early Friday morning, the line is ridiculously long, and I only have one other cashier beside me. There isn’t another manager currently in the store besides the stockroom manager; I rarely bother him because I know there is a lot going on it the stockroom. I end up checking out a customer with a small child, and the interaction with him makes my early day completely worth it.) 

Me: “Hi, how are y’all today?” 

(The mother lets her young boy answer.) 

Child: “We are great! My favorite superhero is Spider-Man!” 

Me: “Really?! That’s my favorite too! I would love to shoot webs and swing through the city!” 

(As I continue to ring up their items, he continues to talk to me.) 

Child: “I also like Captain America and Iron Man!” 

Me: “They are awesome! I love Captain America’s shield! And Iron Man’s armor!” 

Child: “I want to be a superhero when I grow up!” 

Me: “You already are, kid; don’t ever forget that.” 

(His mom started tearing up and told me her husband had recently passed and he had always said the same thing to their child. She ended up hugging me and the little boy followed her and hugged me, too. I now see them every couple of weeks and try to keep superhero stickers on me to give to the little boy.)

Cartoonish Adult Behavior

, , , , | | Right | July 12, 2019

(I’m a customer in this story. I’m wandering around a marketplace, having done my grocery shopping there. I have some time to kill when I spot some cute leggings with a cartoon motif from a popular kids’ cartoon which has also many adult fans, myself included. I approach the stall owner.)

Me: “What’s the largest size of these leggings?”

Stall Owner: *looks at me up and down* “Well… I’m afraid I won’t have yours.”

(Thank you, kind stall owner! Not many people acknowledge adult fans…)

Not Making A Meal Out Of The Menu

, , , | | Working | July 7, 2019

(My family goes to an Italian restaurant for my 14th birthday. I am really excited to have an arrabiata dish, since I had it once on holiday and loved it, but haven’t had it since then. Unfortunately, it was on an outdated menu but is not on their current one.)

Me: “I’ll just pick something else.”

Dad: “I could ask the waiter.”

Me: “No, it’s okay. It’s not on the menu; we can’t ask them.”

(The waiter comes over and the rest of my family places their orders.)

Dad: “I don’t suppose you do any other items that aren’t on the menu?” *explains*

Waiter: “I could always try asking.”

(The waiter disappears into the kitchen. I’m feeling a little embarrassed at the idea of causing a fuss. The waiter comes back, and I fully expect him to say that they can’t make it.)

Waiter: “Our head chef says he can make it and says it would be [standard price for pasta meal].”

Me: “Oh, thank you so much!”

(I still felt bad that they had to go out of their way for me, but the meal was absolutely delicious! My dad gave them a big tip and we even met the head chef, who gave my brother – an aspiring chef – some advice. To this day, that is the best restaurant I’ve ever eaten at. No wonder business is still good there!)

Fast Food Or Your Money Back

, , , , , | | Working | July 5, 2019

(My brother and I go to a [Popular Fast Food Chain] for lunch one day. The place is rather empty. We place our orders and then sit at a booth until it is ready. We get our milkshakes and drinks pretty quickly, but it is about 15 minutes before we get the rest of our order. We aren’t in any hurry so it doesn’t really bother us. After we get our order, we start to eat, but then the manager came to our table.)

Manager: “Excuse me for a minute, but I would like to apologize for it taking so long. Normally, we have food out within a few minutes. Since you had to wait so long, I would like to refund your meal.”

Me: *stunned* “Oh, no, really. It’s fine. We weren’t in any hurry; a refund’s not necessary.”

Manager: “Please allow me to refund you, anyway. It’s an issue for me when our service isn’t prompt. Our new employee was in back talking and there was no excuse for this. We don’t mind, and you’re getting a free meal out of it.”

(I ended up getting the refund after all. It’s wonderful to know that there are people who truly care about the quality of the service!)

En-Treat-ing Them Not To Get Her In Trouble

, , , , , | | Right | July 2, 2019

(I am helping a lady with two trolleys and two toddlers through my till on a Friday afternoon. One of the poor mites is sick with a cold, and the other is grumpy and tired. I’m trying to keep them amused while keeping the experience as stress-free as possible. The mother has unloaded everything and just arrived at the other side of the till when she leans down and puts her head in her hands in genuine distress.)

Customer: “Oh, dear God, no. Please don’t. This isn’t happening. It can’t be happening.”

Me: “What’s wrong, love?”

Customer: “I left the bags in the back of the car. I left the d*** bags in the back of the d*** car and I can’t go get them.”

(Her sadness is so distressing I immediately try and fix it.)

Me: “That’s okay; I’ll go get them for you!”

(The customer stares at me as if I have two heads, and I make a hasty retreat.)

Me: “I mean, only if that’s okay with you. I’m sorry, I probably shouldn’t have said anything—“

Customer: “No—“

Me: “—but, I mean, you can’t go get them, and you’re under enough pressure as it is… I apologise, ma’am, I over-help sometimes.”

Customer: “No, it’s okay. Go get them for me, please. Thanks so much!”

(She hands me a HUGE bunch of keys.)

Customer: “I’m the white one by the brick wall opposite the pub. Bags are in the boot, left-hand side. Thanks so much!”

(Astonished I’m not in trouble, I take the keys and hurry into our car park. There is only one brick wall next to the pub, but there are at least five white cars. One of them is a brand-new, gleaming Rolls Royce Phantom which is being admired from afar by several gentlemen. Not knowing which car is the one I want, I find the key-fob and press it. Everyone jumps as the Phantom lights up and clicks. Everyone stares at me as I casually walk over, pull open the boot, grab a stack of neatly-folded shopping bags, and close it again. In the back seat of the car is a stack of kiddy treats. Acting on impulse, I open the back door and grab a couple.)

Me: *shrugs* “Forgot the bags, didn’t I, like a silly numpty.”

(I scurry back inside to find the mom trying to corral two screaming kids and arguing with my manager.)

Customer: “No, she offered to get bags for me out of my car! She has not abandoned me!”

Me: “Hey, I’m back. They were exactly where you said they were. No problems. Hey, [Manager], how about we get this lovely lady checked out and you can tell me off later, yeah? Hey, boys, want a treat?”

(Between us, we get everything packed up in record time. Her kids calm down, and their mom visibly de-stresses and feels a lot better. As she turns to go:)

Customer: “Thank you so much! Hope you don’t get into trouble!”

(When I arrived for my next shift, I got called into the manager’s office where I found a letter addressed to me. Turned out the lady’s husband was the CEO of one of my company’s suppliers, and the letter was to make sure I wouldn’t get in trouble for what I did. Instead, I was complimented on my level of service, and I was also offered a small gift, which I chose to donate to the local food bank. I never saw the lady again, but her husband comes in for his lunch occasionally and always makes sure to ask after me, and when he found out I was trying to change career, he offered me a new job!)

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