Be Nice, Get Beer… Why Can’t Everything Be This Simple?  

, , , , , , | Right | December 31, 2019

(My wife and I have found out about a music and local beer festival happening not far from us. We get in the car and find out we’re the first ones to show up for the day. As we get in line, the ladies working the admissions and beer ticket table — in the blowing, rainy weather that is typical of our area of Virginia during the late fall — are having technical issues. Namely, the device they’re using to try to run the debit/credit cards isn’t connecting to the Wi-Fi. As they trying to fix this, they keep apologizing profusely.)

Lady #1: “Hey, we’re really sorry about this! Normally, it doesn’t take this long! We don’t mean to keep you all out there in this weather.”

Me: “Oh, hey, it’s fine. I don’t mind. We’ve got plenty of time, and in a little while, I’m going to get some good beer, and I’m here with my favorite person ever, so it’s totally fine!”

Lady #2: “Most people wouldn’t be so calm about this, you know? Like, they’d be yelling at us.”

Me: “Yeah, I’ve worked in customer service for 19 years; trust me, I know. I always try not to be ‘that customer,’ you know? The one you tell stories about when you go home? Shoot, there’s no reason for that.”

Lady #1: *laughing* “Well, did you want to yell at us even a little bit? Just pretend or something? Might make you feel better!”

Me: “Oh, gods, no! I’d feel terrible. Besides, it wouldn’t even be believable.”

Wife: “Yeah, he’s a terrible actor. I always know when he’s on about something. He wouldn’t be able to do it.”

Lady #1: “You two are probably about the nicest people we’ll have all day. Tell you what. Go on in the bar and have them ring you up in there, and then go ahead and go right to the front of the beer line. They’ll take care of you in there.”

(I was able to get right to the front of the beer line and got a nice tall cup of the seasonal beer I’d been waiting most of a year for! Being nice to customer service folks can really pay off!)

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Even The Cookie Monster Needs A Sandwich Sometimes

, , , , , , | Right | December 25, 2019

(I work at a sandwich store that delivers. Most of the delivery drivers are in their early 20s at the oldest and rely on the tips they get during their shifts. I hear one driver talking to a new hire about an address the new driver was going to.)

Driver: “This lady is really old and kind of spacey and she’ll probably only tip you a quarter and call you ‘sweetie’–“

New Hire: *frowns, but nods*

Driver: “–but she’ll also give you some fresh-baked cookies. They’re so good. If her daughter is there, you’ll get a cash tip.”

New Hire: *perks up* “Oooh, what kind of cookies?!”

(He came back munching on a huge chocolate chip cookie, looking quite pleased. The elderly woman bakes the shop two dozen cookies every Christmas and her daughter drops them off during our employee party. She’s a very well-loved customer!)

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Rudolph Needs To Get Himself On Twitter

, , , , , , , | Right | December 25, 2019

(The restaurant I work at is currently selling stuffed dogs for charity. Earlier, a man bought one and asked me to give it to the first kid that came in. Later, another man shows up with a six- to seven-year-old boy. I decide to try to make things more fun.)

Me: “Hey, can you answer a question for me? If you get it right, there’s a prize!”

Kid: “Yeah!”

Me: “Okay, great! Now, what reindeer has a glowing red nose?”

Kid: “Santa’s reindeer!”

(I gave him the toy.)

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Tipped To Be A Good Christmas

, , , , , , | Working | December 23, 2019

(It is Christmas Day, and I am just leaving my in-laws’ house around 6:00 pm after a busy, hectic day of festivities, with my three small children in tow. My husband is working nights, and I have been battling a massive migraine for the past few hours. As I’m driving home, contemplating how I’m going to manage to get through dinner and bedtime when I can barely function enough to drive, I see that a local fast food place — known for its drive-in stalls, but often has a drive-thru — is still open. Normally, I don’t frequent businesses on holidays, because I don’t agree with employees having to work, but out of desperation, I turn into the drive-thru. When I get up to the window, I hand over my check card and a $20 bill.)

Me: “Here, this is for you guys in there to split. Like a tip. I want you to know I really appreciate you guys being open right now, and it’s the least I can do.”

Cashier: “Oh, no… That’s okay.”

Me: “No, really. Take it. I know you can take tips when you take food to the drive-in stalls, so just consider it a tip for everyone to share. And thank you for working on a holiday.”

(The cashier reluctantly took the money, and a few minutes later, I was driving home with the food. When I got home, I looked in the bags to discover that, instead of the medium onion ring that I had ordered, one entire bag was full of onion rings! It was a small gesture of thanks, but I was able to nurse my migraine that night while pigging out on onion rings and didn’t have to cook a full dinner before wrestling the kids to bed. It was a godsend. Thank you, fast food workers! You guys don’t get enough credit for what you do!)

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All Dogs Bring All Kinds Of Advantages

, , , , , , , | Working | December 20, 2019

(My boyfriend and I are vacationing. We have our pet dog with us. Even though I’m disabled and use a wheelchair, Fido is not a service animal. This occurs at check-in.) 

Desk Clerk: “Your total is [amount that is much lower than quoted when we made the reservation].”

Boyfriend: “That’s for the suite, right? With the pet fee?” 

Desk Clerk: “We’re not allowed to charge extra for service animals.”

Me: “Fido’s just a pet, though. We don’t want to take advantage.”

Desk Clerk: “Thanks for being honest, guys. Just consider the extra charge waived as a thank-you.”

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