I Don’t Work Here, Works Lovely Here

, , , , , , , | Right | May 10, 2020

I was shopping in a high street clothing shop when I overheard a conversation between a girl in her twenties and an older lady who clearly had problems with her vision. Both were customers but the younger woman was beautifully dressed so the older woman assumed she worked there.

Instead of walking away or being rude to the older woman, the younger of the two patiently helped the older woman with her shopping, reading labels and even finding another size on the rack for her.

After years working in hospitality and dealing with all kinds of awkward customers — and often coworkers, too — it was really lovely to see someone just being a decent human, helping another person out, and not making a big deal of it.

This story was included in our May 2020 Inspirational Roundup.

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The Employee’s Inner Voice Is A Friend

, , , , , | Right | May 7, 2020

I notice a customer pulling out her checkbook and I interject.

Me: “I can’t take a check.”

Customer: “What do you mean, I can’t pay by check?”

Customer’s Friend: “Nobody takes checks anymore.”

Customer: “Why didn’t I know about this?”

Customer’s Friend: “Maybe if you got out more than once a year, you’d know these things.”

Customer: “Well, I don’t like paying cash!”

Customer’s Friend: “Use a card.”

Customer: “I don’t want to have a credit card!”

Customer’s Friend: “Your bank will give you a debit card for free.”

I was trying desperately to control my urge to cheer, and to thank the customer’s friend for saying EXACTLY what I wanted to say but couldn’t.

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When You Have To Go… And Make A Scene

, , , , | Right | April 27, 2020

A mother and her young son come in to shop. She has picked out some clothes to buy, and as I am ringing her up, she continuously goes to exchange items and sizes, and decides she doesn’t want a few items.

I am chatting with her son because he seems a bit cranky, so I make him laugh while he is drinking his bottle of water to help out the mom get the clothes faster. This goes on for about fifteen minutes.

I am very gracious and continue to check prices for her, void items and add items onto her bill, and chat with her son about school. Then, as the receipt is printing, she says:

Customer: “Do you have a bathroom in the back? My son has to go.” 

I’ve only been working in retail for about a month, and I remember when being trained that my manager said our one bathroom is not a public bathroom.

Me: “I’m sorry, ma’am, they are not public bathrooms, but the mall’s public bathroom is just two doors down to the left, a quick walk.”

She makes a joke about how he is just about to pee and I again inform her that the public bathrooms are “just two doors down.” She grabs her stuff and mumbles under her breath as she is walking out, glaring at me with a death stare.

Customer: “Some people are just so ignorant.”

I go over to my managers to inform them of the incident. Before a minute has passed, the lady is back, and she dumps almost $50 of clothes on the counter.

Customer: “I am going to return all of this stuff, and I want your name and corporate’s phone number!”  

Me: “You’re making a return? Let me just get my manager.”

As my manager is walking up to help this woman, she starts yelling at me.

Customer: “I am a customer here spending good money; you could have made an exception to let my son use your bathroom. I had to send him with his brother down to the other bathroom. That’s ridiculous! And I need your name and the phone number to report you, and I want to report you to your manager. This is completely unacceptable!”

My manager tries to cut in.

Manager: “[My Name] is still new and didn’t know that we could make an exception—”

Customer: “I am not talking to you; there is no excuse for being so ignorant! I am talking to her!”

She is making a huge scene at this point, and everyone is looking at me. I start to cry because I am just so embarrassed. When she leaves and I go to the back to calm down, another lady I have been helping tells my manager to tell me:

Other Customer: “I don’t know what that lady’s problem was or why she was so rude, but that young lady was so kind and helpful. I would like you to tell her that for me.” 

I guess for every awful customer there is a kind and thankful one.

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Retail Workers Need Something Sweet

, , , , , | Right | April 15, 2020

I work as a cashier in a grocery store. I’ve only been working there for a few weeks when they book me in for the first time on a Sunday; it’s usually very busy on weekends so they try to ease new cashiers into it. As predicted, it is quite busy. My coworker next to me has a line-up of people and as I am free, I ask the old man and middle-aged woman who are next in line if they want to come through my cash.

Middle-Aged Woman: “No, thank you. He has Alzheimer’s so we try to keep the routine the same. We always go through this cash.”

Me: “Oh, okay. No problem!”

A few minutes later, the old man comes up behind me and taps me on the shoulder. I turn around and he holds out a candy for me. A bit confused, I take the candy and thank him. Then, he looks around and places another one in my hand.

Old Man: “You’re worth it.”

He then smiled, squeezed my hand, and left with his caretaker. Every Sunday for the past two years that I’ve worked there, the old man comes in with his caretaker and gives each cashier a candy, but he always gives me two and tells me I’m worth it.

This story is included in our Candy roundup!

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It Was All Right In The Innuendo

, , , , | Right | April 8, 2020

(I am male. I sell cellphones at a third-party retailer. There are a lot of things we can’t do with accounts because of our third-party status. It tends to annoy a lot of people because sometimes things can take hours for a single phone line if we run into an issue. One day, I have that happen; what should’ve been about thirty minutes takes almost four hours, but the customer, who is getting this phone for his wife, has been really calm and cool the whole time, making sure I know he doesn’t blame me for issues we have with our systems while waiting for the carriers to get back to us. Finally, we get to him paying for the phone, and he’s just pulled out his card and is looking at the chip reader.)

Customer: “Do you want me to stick it in?”

Me: “Yes, sir, please do.”

Customer: “Finally someone said yes to that question, and you even said please.”

(He then gave me a suggestive eyebrow wiggle and then bent over laughing. It took me a couple of seconds because my mind was still in work mode so I wasn’t looking for something suggestive in his words, but when I did I started laughing, too. His joke and him making it obvious it was just a joke brightened what had previously been a really annoying day.)

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