Behaved Without Cockroach Reproach

, , , , | Right | June 22, 2018

(I work with a few other people at the front desk of a suite-based hotel. It’s vacation season, and the lobby is super busy. A girl who looks about 17 comes in and bee-lines for the concierge.)

Coworker: “Hello, miss, how can I help you today?”

Girl: “Uh, there’s a problem in our suite.”

Coworker: “I’m sorry to hear that. What seems to be the matter?”

(The girl glances around, leans across the counter, and beckons [Coworker] towards her. She says something to him in a very low tone, and he immediately goes pale.)

Coworker: *leaning back* “Oh, wow! I am so sorry you have to deal with that. We will take care of that right away. Is there anything I can do for you or family in the meantime?”

Girl: *at a normal volume* “Nah, don’t worry about it. I took care of most of it. Just thought you ought to know before you get anyone else in. Take care!”

(She turns and leaves.)

Me: “What was that all about?”

Coworker: “Only the chillest guest ever.” *lowers voice to whisper* “She wanted to tell me that she found some cockroaches in their room and that we should take care of it before we rent the suite out to anyone else.”

Me: “Are they asking us to comp them on the suite?”

Coworker: “She isn’t even asking to be moved! Said they’re checking out tomorrow, anyway!”

Me: *stunned silence*

Coworker: “I’m going to go make her a basket.”

(We have gift baskets with candy bars, snacks, and coupons to various local businesses and restaurants for VIPs. With all the unreasonable complaints we get, it was MIND-BLOWING for someone to come in with a legitimate issue like that without getting angry or making any demands. We still thank our lucky stars that someone that polite got the room with cockroaches. And yes, we immediately scheduled an appointment to have the room treated after they left.)

Pokémon Go After Him!

, , , , , , | Right | June 19, 2018

(I work alone most days, as it’s a small store and the start of the work week is usually pretty slow. I’m also a fairly short woman at 5’3″ and come across as pretty meek. I’m currently working on a stock reorder, when a man I’ve never seen before comes into my empty store.)

Me: “Hi there! Anything I can help you find today?”

Customer #1: “Do you guys sell Pokémon cards?”

Me: “No, sorry. We don’t carry them.”

Customer #1: “Do you buy cards?”

Me: “No, we don’t, but [Other Store] does. It’s what they’re known for, actually. Is there anything else I can help you with, though?”

(A married couple comes through the door and starts looking at the shelves of chess sets next to it. [Customer #1] gives a quick look over his shoulder and shakes his head.)

Customer #1: “That’s fine. I’ll just look around.”

(He then moves further into the store towards the rack we keep our card sleeves on, so I assume that he’s interested in finding something for his card collection. I greet the new customers and inform them that if they need anything they just have to ask, but they’re pretty content and continue to look over the games there while I go back to my previous task. Two minutes later, I can hear this strange rustling just to the side of me behind the counter.)

Me: *to myself* “That sounds like wrapping paper. What the…?”

(That’s when I see something moving out of the corner of my eye, and turn just in time to see [Customer #1]’s arm pulling back around the corner of the counter with a sealed box of an expensive and popular card game that we store under the gift wrapping, some of which was hanging over the lip of its shelf and had brushed against his arm while he was reaching inside. I immediately go after the guy as he shoves the whole box into the front of his hoodie.)

Me: *in a surprisingly loud and stern voice* “EXCUSE ME?! Give that back to me, right NOW!”

Customer #1: *barely looks at me as he starts to run for the door, with the box clearly outlined on his stomach* “What?! I didn’t take anything!”

(The guy is at least a foot taller than me and is built like a linebacker, so even while I’m running after him, I’m thinking to myself, “Just what am I going to do if I catch him?” As he hits the door to shove it open, though, the husband’s arm snaps out and grabs the thief’s arm before anyone even realizes what he’s doing, and they both go tumbling out into the street with the wife and me close behind.)

Customer #1: *struggles to pull himself free of the arm-lock he’s suddenly found himself in while the other man holds on to him tightly* “Let go! You can’t do this!”

Me: “Give me back the d*** box!”

Customer #1: “I didn’t take anything!”

Me: “I can see it!”

(I start to reach for the box, ready to rip his hoodie open on the spot, even as a crowd gathers around to see what all the noise is about.)

Customer #1: “Fine! Whatever!” *scowls at me as he opens his jacket and hands the box back* “Now let go!”

(With that, he finally pulls his arm free and stomps off through the crowd before any of us can say anything about it.)

Wife: *to her husband, clearly worried about him* “My God! What were you thinking?!”

Husband: *gives a small shrug as he watches the other man storm away with a look of surprise* “I wasn’t. I just did it… He’s really big, huh?”

(Though not as short as me, this gentleman is still a good three or four inches shorter and 75 pounds or more lighter than the guy he nabbed at the door.)

Me: “Thank you so much! I don’t know what I would have done if you hadn’t have grabbed him when you did!”

Husband: “Ye-yeah. I’m really surprised I did, too.”

(He chuckles a bit as he becomes more aware of just how badly things could have turned, then hugs his wife.)

Husband: *in a joking tone* “I don’t suppose there’s a dumb heroics discount, huh?”

Me: *completely serious* “Yes. Yes, there is, sir. What can I get for you?”

Imagine, If You Will, A Customer Owning Up To Their Mistakes

, , , , | Right | June 13, 2018

(The store I work in is a bulk foods grocery store. We have two types of clientele: general retail and wholesale — customers who order freight deliveries from our warehouse.The customer I’m dealing with fits into the latter category.)

Me: “Good morning, ma’am! Finding everything you need today?”

Customer: “No… I forgot to order a delivery this week and I’m almost out of a lot of supplies, so here I am.”

Me: “Let’s a take a look at your list and we’ll see what we can come up with, okay?”

(We spend the next half-hour or so going through her shopping list and, as is expected, most of the items she normally orders out of the warehouse are not carried by the store, so I help her find comparable items. The customer is becoming increasingly frazzled as we go on, but is maintaining her composure. Finally, we reach the end of the list.)

Me: “All right, ma’am, looks like you’re all set. Anything else I can do for you?”

Customer: *obviously holding back anger* “No, but I guess this will have to do, won’t it?!”

(I apologize profusely and again offer some assistance, as I’m expecting her to start screaming at any moment.)

Me: “Again, I’m terribly sorry, ma’am.”

Customer: *takes a breath* “Don’t be. It’s my own d*** fault. This is what I get for not putting in an order in time. I knew I had to do it this weekend, and I put it off. Oh well.”

Me: *slightly taken aback* “Oh, uh… Well, hopefully it all works out in the end for you. Have a great day!”

(I head back to the stock room to finish my morning tasks. My shock must be obvious because my coworker gives me a concerned look.)

Coworker: “[My Name], are you okay?”

Me: “No. I think I’m in The Twilight Zone.”

Coworker: “What just happened?”

(I relay the story to my coworker who looks just as shocked as I feel.)

Coworker: “There’s no way that happened.”

Me: “A customer actually owning up to their own mistakes. Hell, I wouldn’t believe if I hadn’t just seen it.”

The Husband Is Just Soup-er

, , , | Right | June 7, 2018

(I work at a restaurant where a special menu deal is being offered at the moment. One can order an appetizer and entree off of the special menu for $25. I am serving an elderly couple.)

Woman: “Hi, I’d like to order off the special menu. Can I get a minestrone with the chicken Marsala?”

Me: “Sorry, ma’am, the minestrone isn’t part of the special deal. You can get the chicken Marsala with a different soup.”

Woman: “I really want the minestrone. Can’t you just give it to me?”

Me: “Not for the special deal, sorry.”

Woman: “FINE! I guess I’ll get the chicken Marsala with the split pea soup, and have the minestrone on the side.”

(She proceeds to throw her menu on the table and huff. Her husband gives me an apologetic look and places a simple order. I come back with their food later. The woman throws me dirty looks and eats grumpily, making loud noises with her knife and fork. She doesn’t touch her split pea soup. She exits the restaurant, shooting me a nasty look as her husband pays the bill.)

Husband: “Can we have this soup to go, please?”

Me: “No problem!”

(When I returned to the table I saw a note that said, “Sorry for my wife’s behavior! Please enjoy the soup!” He also left a nice tip!)

Has No Hang Ups With Hang Ups

, , , , | | Right | June 5, 2018

(In this story, I’m calling myself out as being the “bad” customer. I’m shopping at a well-known Texan grocery store that is in the middle of getting upgraded from a regular to a “Plus.” As a result, everything is out of place and there are extra staff to point out where things moved to. I’m currently on the phone talking to my mom, since she was there a few days ago and forgot a few things when she shopped. Sadly, everything has changed locations again and her directions aren’t accurate anymore.)

Mom: “If you go down a few more aisles, you should see where they moved the spaghetti sauces.”

(As I head out of the current aisle to “a few down,” I discover that the equivalent of five aisles are moved with the area covered.)

Me: “Um… Mom, I don’t think it’s ‘a few more aisles’ anymore.”

Mom: “Well, hell… I don’t know where it would be, then.”

Me: *sighing* “All right, I’ll keep an eye out for it or somebody to help me out. What’s next.”

(She leads me to a few more items that are in the same places as her last trip, and then I see an employee while I’m still on the phone.)

Me: *to employee* “Hey, can you tell me where they moved the sauces?”

Mom: “I just told you; I don’t know right now.”

Employee: “Yes, they’re down—”

Me: *to Mom* “I’m not tal—” *just then I hold up my finger, realizing I’m doing a pet peeve to an employee* “Hang on, Mom. I’ll call you back.”

(I hang up and put my phone in my pocket before turning the employee who seems to be shocked.)

Me: “I’m sorry about that, now where are they again?”

Employee: *still looking stunned* “I… I’ve never seen anybody do that before, but they are down this way and to the right.”

Me: “Yeah, I’m sorry about that. That was my mom; she was here a few days ago and was being my GPS. But you changed it around—”

Employee: “No, I’ve never seen anybody actually hang up their phone when asking for help like that; most people would just ignore me, then get mad when I ‘didn’t help them.’”

Me: “Yeah, I know. I work at a different store, and that’s something that bothers me.”

(As I walk off, he starts to follow me until I pick up the sauce, and then he asks to see it. He pulls out a hand scanner, scans it, and then places a sticker over the barcode with his initials.)

Me: *stunned* “Uh…”

Employee: “Consider it a thank-you.” *walks off with a smile*

Me: *shouting* “Thanks!”

(I then waited until he left the aisle and called my mom up again, waiting until I got home to explain what happened.)

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