This Story Will Pierce Your Heart

, , , , , | Right | November 20, 2019

(I work in a popular alternative clothing store. I am pretty accustomed to getting customers with tattoos and piercings, but usually when a customer is “new to the scene” we end up having conversations about tattoos and piercings. I’m helping a woman in her late 40s pick out some studs for her nose.)

Customer: “Oh, I like your tattoo! What does it say?”

(I’m very used to this. I have a large script tattoo that covers the entire inside of my bicep.)

Me: “It says, ‘If we’re stuck on this ship and it’s sinking, then we might as well have a parade.’ It basically means we are all here for now and we should enjoy life before it ends.”

Customer: “Oh, I absolutely love it! You know, I lost both of my sons and my husband in a car accident. I miss them so much, but instead of being depressed about it, I try to live my life by having as many good experiences as I can. I know they’d want that for me. I know since they can’t live life anymore, I should live mine for them. I actually just got my nose pierced and I got a tattoo, because I figured, hey, try everything once. And you, you’re still young. Before you know it, you’ll be as old as me. So, live your life as best as you can and enjoy it. And love your loved ones every day, and appreciate them, because you never know when they’ll be gone forever. I love that you have that tattoo; it makes me hopeful for you.”

(This lovely woman’s words have stuck with me ever since that day. She really warmed my heart and made me learn to appreciate my loved ones and new experiences — and my tattoo — more than I already do. Her kind words will stay with me forever. And I hope, if I never see her again, that she lives the rest of her life as fully and as happily as she can.)

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They Get The ID-ea!

, , , , | Right | November 20, 2019

(My husband and I stop at a candy shop on our way home. We’ve been there multiple times and the shop has a number of very friendly employees. When paying for our purchases, I hand my credit card to the clerk.)

Clerk: *smiles* “May I please see your ID?”

Me & Husband: “Here you go!”

Me: “Thank you for asking and protecting us.”

(The clerk and the other two behind the counter are staring at us with their mouths open, immediately followed by huge grins.)

Clerk: “I wish our last customer felt that way. He screamed that we were accusing him of theft.”

Me: *shaking my head* “Yeah, you are protecting your interests but you are protecting mine, too. Why can’t people see that?”

(We received a huge round of thanks from the very nice staff and a surprise in our bag. They’d given us a little extra candy to savor on our way home!)

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A Surprisingly Sweet Ending

, , , , | Right | November 15, 2019

(Since I started working in a charity shop, I’ve learned that people are not above arguing over prices or even stealing from us even though our role is to raise funds for our organisation. I’ve come to low-key dread customers looking at certain items — if a donated item is brand-new or from an expensive brand, we tend to sell it at about half its retail price, depending on the condition. A very friendly lady comes in to look at shoes, and goes straight for a €40 leather pair that have an original price of €198 still on them. They don’t fit, but she finds two cheaper new pairs that do between conversations. Sadly, we don’t take card payments, so she has to go out to get cash while we hold her items. It takes a while for her to come back, but she does return with exact change!) 

Customer: *after handing over cash* “Are there just the three of you here today?”

Coworker: “Yeah, it’s just us–” *indicating me* “–and [Supervisor] for now.”

(She then hands us three chocolate bars from an open four-pack.)

Customer: “Here, you have these for your tea break. God knows I don’t need to eat them all!”

(Having a customer be so nice and NOT argue or dither over such prices was a rare treat, but this little gesture really made our day. Lady, I wish you all the best with your shoes and everything else in life!)

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Not Taking The Call Should Be Their Calling

, , , | Right | November 11, 2019

(I work in a bakery. It’s a slow afternoon at a basically empty store when a couple enters. I stop the tasks I’m doing and head to attend them. The moment the woman starts ordering, her phone rings.)

Customer: *holds up one finger* “Oh, one moment, please!”

(She takes two steps back, pulls out her phone, and answers it. Her partner and I exchange dumbfounded stares. After a few minutes, she comes back and actually orders. After she has paid, I return to what I was doing before, but as the store is pretty much empty I can still hear them while she is putting sugar into her coffee.)

Customer’s Partner: “You don’t do that! That was rude; you don’t answer your phone when you’re in the process of talking to someone!”

Customer: “Well, what was I supposed to do?!”

Customer’s Partner: “You don’t answer! You can call back after you’re done, but what you did was incredibly rude!”

(They were still arguing on their way out, but it felt sooo good that he at least tried to put her in her place.)

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Shut Your Frap!

, , , , | Right | November 11, 2019

(I visit the [Coffee Shop] around the corner from my apartment every morning to get coffee before work. I am there so much the baristas have all learned my name and how to spell and pronounce it, and they sometimes even start making my drink the moment I walk in. This is to say, I’ve developed a rapport with them. One morning, I come in and there are two women in line in front of me. I don’t hear their order when they place it but I can tell from their demeanor that they are grumpy and in bad moods. After we both place our orders, we all move to where the drinks come out and this happens.)

Barista: “I have a frappuccino for [Customer]!” *places it on counter*

Customer: “Excuse me. I ordered a cappuccino. Who orders a frappuccino in this weather?! Are you serious?!”

Barista: “My apologies, ma’am. I will remake that right away.”

(The woman grumbles and turns to me.)

Customer: “Can you believe them? This is so ridiculous! What a stupid mistake, right?”

Me: “I’m going to stop you right there, ma’am. I come in here every day. They know me. I’m not going to say a single bad thing about them. Furthermore, cappuccino and frappuccino sound very much alike. Easy mistake to make.”

(She looked like she wanted to respond but instead stayed silent until her drink was remade. After she left, the barista mouthed “Thank you” to me.)

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