Stuck Behind The Couponator

, , , , , | Right | February 24, 2020

My friend’s blood sugar can drop randomly, and those who know what’s up can tell by the way he gets moody, irritable, and cranky. He’s worked with face-to-face customer service since the week he turned sixteen, so he’s not wet behind the ears when it comes to dealing with difficult customers.

We’re hanging out one day when we decide to hit up the store for some snacks. Unfortunately, the self-checkouts are being remodeled, and the other registers are just as busy as the one we’re standing in.

The woman in front of us is a middle-aged woman, and she is now eating up everyone’s time, as she is — of course — arguing relentlessly over a measly discount that’s expired. She pulls the “I know the owner” and “the managers do this for me all the time” and “I’ll have you fired,” but she will just not accept that the coupon has expired, even with the manager denying every bit of it.

We’re all getting tired of her crap; my friend is no exception. I can see he is nearing the edge of his patience, his blood sugar is dropping, and he’s looking more and more like Squidward by the second. Finally, after the woman starts yelling at the poor employees, my friend suddenly lets out a bellowing voice:

Friend:
“WHY DON’T YOU GO CLOCK IN, THEN, SINCE YOU KNOW EVERYTHING? GO, CLOCK IN AND GET THE F*** OUT OF OUR WAY SO WE CAN GO HOME!”

Everyone is, naturally, caught off guard. The woman, red in the face and mouth opening and closing like a fish out of water, stares at my friend. I can practically see steam blowing out of his nostrils. The woman just… drops her stuff and walks right out the door. No one says anything else for the entire transaction, and with a polite smile, my friend looks the employee in the eyes and says:

Friend:
“Sorry about her, and sorry I yelled. I just need to get home to eat something, and she was pissing me off. Have a great day!”

He then turned on his heel and walked out. I looked at the employee and hurriedly mumbled a “Sorry” and a “Thank you” and ran out to my friend, snacks in tow. Alas, the candy bars and bottled drinks at the cash register didn’t start clapping, nor did the other shoppers.

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Lactation Panic Station

, , , , , | Working | February 20, 2020

(I’ve recently been hired by this coffee chain. I’m in my second week of training and have been a little stressed out today during an afternoon rush.)

Coworker: “We need to make a latte to drink in!”

(I grab a used milk jug and press it onto the rinser to wash it. Unfortunately, I rush a little and don’t cover the nozzle with the jug. I feel water spray over my hand and look around to see where else it landed. I notice that a male customer is stood nearby with splashes of milky water over his suit shirt, looking around in a daze. My jaw hangs open as he looks at me, realising what I’ve done.)

Me: *flustered* “Oh, my God, sir, I am so sorry! I should have been more careful!”

Customer: *laughs* “It’s okay. Stop hiding behind your milk jug! These things happen; I was just worried I’d lactated for a moment there!”

(I couldn’t stop cringing at how clumsy I’d been, but he made me laugh with the absurdity. I made sure to put extra effort into trying to pour a beautiful heart with the foam as thanks, as that was one of the things I’d been practicing most that day! It definitely took away some of my stress to know there are nice customers out there.)

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What Awesome Looks Like

, , , , , , | Right | February 13, 2020

I am working the self-serve checkouts, and a little old lady asks me for help. As I check her out, she doesn’t say much, just clarifying that it is credit and she wants to sign. There are no problems with the card, so I go to help out another customer, leaving the lady to make her way to her car.

As I finish with the other customer, I turn around to see the little old lady tearing out of the car park in her pimped-out Hummer, windows down, screaming, “F*** yeah!”

My coworker and I both break down with laughter for the next ten minutes.

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Bagels Begets Rewards

, , , , | Right | February 12, 2020

(My husband and I are regulars at a bagel shop in town. They know us by our orders; mine is a small coffee with cream and sugar. One day, we go in early for breakfast and I get bacon, egg, and cheese on a roll and my husband gets a bagel with cream cheese. When they bring our order, my sandwich is on a bagel.) 

Me: *thinking I ordered wrong* “I’m sorry, I thought I asked for this on a roll.”

Cashier: “Oh, yes, you did. Don’t worry. Keep that; I’ll bring you a new one.”

Me: “Oh, no, don’t worry about that. I don’t want to waste food.”

Cashier: “Are you sure?”

Me: “Yes, I work in a kitchen and I understand that mistakes happen.”

(I eat my sandwich and it’s really good on the bagel.)

Me: “Thanks, it was really good!”

Cashier: “Sorry again! Have a nice day.”

(I return a few days later to get coffee before work. I hadn’t slept well and looked visibly tired.) 

Owner: “Small coffee with cream and sugar?”

Me: “I’m exhausted; better make it a medium.”

(He rings me up, I pay, and he brings me an extra-large coffee.) 

Cashier: “I heard what happened with your sandwich the other day and wanted to make up for it. Plus, you were so nice, I thought you deserved a reward. Hope you wake up!”

(I still go in almost every other day to get coffee. If you’re nice and forgiving, sometimes you get rewarded!)

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Time To Notice The Nice Ones

, , , | Right | February 11, 2020

(I just started training at a local shop. I have worked in retail before, so I know what to expect. My coworkers are great and we get along very well. Near the end of my first shift, I have the following conversation with one of them.)

Coworker: “I bet you’re exhausted now. Time to clock off and get out of here. It will surely take you some time to get home, I suppose.”

Me: “Not really. I live right around the corner. That’s a huge plus for me. Actually, I shop here myself all the time.”

Coworker: “Wow, really? I’m so sorry, but I don’t recognize you as a customer.”

(She takes another good look at me.)

Coworker: “We do recognize all the grumpy ones, so I guess, since I don’t remember having seen you before, that you were always nice to us.”

(Having had the same experience in my previous retail job, I knew exactly what she meant, but as she said it, it somehow really got to me.)

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