Some Sick Mannerisms

, , , , , | Right | August 14, 2018

(I’m working the front register at a large pharmacy when a woman comes up from the pharmacist’s desk with her items. She looks like a zombie with bleary, watering eyes and a red nose. I try to speak gently.)

Me: “Hello there.”

Customer: *clearly super congested* “Ngehh.”

(She dumps painkillers, nasal decongestants, cough medicine, and an inhaler on the counter, and then sniffles and gives me a glum look.)

Me: “Not feeling well today? I’m sorry.”

Customer: “Mrrr..”

Me: “Hopefully some of these will help you feel better!”

Customer: *coughs and whimpers*

(She pays, and then picks up and cuddles the bag of medicine.)

Customer: *sniffle* “Egh.” *sniffle* “Ehh… thangks. Have a dice day.”

Coworker: *to me* “Wow. So, her manners were the only thing not broken? What a nice change.”

Gore-Tex Vortex

, , , , , , | Right | August 14, 2018

(A customer storms in with a pair of boots and slams them down on the counter.)

Customer #1: “Feet wet, boots Gore-Tex, money back, NOW!”

Me: *looking the boots over* “How long have you had them?”

Customer #1: “A year, but that doesn’t matter… Money back, NOW!”

Me: “Actually, it does.”

(I ask him to follow me to the footwear wall where all our boots are displayed, and I begin explaining to him that Gore-Tex is a one-way valve material in between layers of the footwear. It allows your perspiration to escape in the form of water vapor, but Gore-Tex is not what keeps the outer materials dry. That is a repellent called DWR, and it needs to be renewed at least once a year.)

Customer #1: “You have no idea what you’re talking about, and if you don’t give me my money back right now, I’ll have no choice but to talk with your manager.”

(Just then, another customer looking at footwear chimes in. He is older, with grey hair and glasses.)

Customer #2: “Excuse me. I don’t mean to interrupt… but he’s absolutely spot on with his simplified definition.”

Customer #1: “This isn’t any of your business!”

Customer #2: “Actually, it is. You see… I am one of the scientists who originally developed Gore-Tex. Perhaps you should listen to this gentleman; you might learn how to take care of your boots properly.”

Customer #1: “When I bought these boots, no one told me I had to maintain them.”

Me: “That may be so, and if it is, you have my apologies. Other than the DWR having worn off the outer of the boots, it looks like they still have plenty of life in them.”

(I hand him a can of water repellent from the shelf.)

Me: “By the way, I am the manager… and this one’s on me.”

Your Music Taste Towers Above The Rest

, , , , , | Right | August 13, 2018

(I work at a small museum in a tower. Visitors have to hike about a mile to the building, and then if they want to go to the top of the building, it’s another ten staircases up. One hot day, a group of five people walk in. One visitor is playing “Eye of the Tiger” loudly on his phone.)

Musical Visitor: “PHEW! We made it! Now who’s pumped for the top of the tower?”

Visitor #1: “Oh, my God. Can you turn the music off now?”

Musical Visitor: “Nope! Got to get pumped!” *sees me laughing* “See? She likes it!”

Me: “Yeah, I like it. You’ve got a lot of steps to go now, so you could use the excitement.”

Musical Visitor: “Okay, let’s go!”

(He starts jogging up the steps. Another person in his group, a young woman, pauses at my chair, shaking her head.)

Visitor #2: “You can make fun of him when he leaves; we won’t mind.”

Not All Compliments Are Just Fluff

, , , , | Right | August 10, 2018

(I’m a young woman with short hair that I wear spiked up. Today I’ve been helping a woman who is a beginner sewist with various questions. I’ve been showing her where the fabric she wants is in the store, helping her choose between sewing patterns, telling her young daughter where the bathrooms are, helping her figure out how much fabric she needs, and finally cutting her fabric.)

Me: “Will that be all for today, ma’am?”

Customer: “Yes, and now I know who to look for when I come in next: the lady with the fluffy chicken hair!”

(Best compliment I’ve ever gotten on the job.)

Reaching A Kindness Tipping Point

, , , | Hopeless | August 5, 2018

(I am a teenage girl at home by myself one night. I order a pizza and have it delivered, and as I am nervous opening the door to strangers, I add a special note to just leave it on the bench outside. I have taped a note to the door, along with a plastic bag containing the tip. However, when I notice that the pizza has been delivered, I discover that they did not take the tip. I decide to call the restaurant:)

Employee: “Hi, this is [Pizza Place]. How can I help you?”

Me: “Hi! I just had a pizza delivered with instructions to leave it outside, but I just realized that they did not see the tip that I left for them! Is there any way I could have that charged to my card to make sure they get it? I feel bad that they missed it.”

Employee: “Of course! What was the phone number with that order?”

(I give her the phone number.)

Employee: “Okay, would you mind holding for a minute? I need to ask my manager how to do this.”

Me: “Sure, no problem!”

(After a minute or two.)

Employee: “Hello?”

Me: “Hello!”

Employee: “Okay, we can do that! How much did you want to tip?”

Me: “[Amount].”

Employee: “Okay, we actually won’t need to do it electronically, but my manager will take care of it later. It was so nice of you to call in. Thank you!”

Me: “No problem. I guess they didn’t see the tip, and I just want them to get it! Anyway, have a good night!”

Employee: “Have a good night!”

(Be the change you wish to see in the world!)

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