Running Their Mouths

, , , , | Right | October 10, 2018

(I recently began work in the hotel side of a pretty renowned local restaurant with a Michelin star rating. I was worried that my coworkers would be stuffy or very serious, but instead they’re very down-to-earth. They’re very careful to be professional but friendly with guests, but we have a good laugh when everyone is checked out. Guests can be a bit of a mixed bag — as we all know! — so when we serve breakfasts in their suites, conversation is generally reserved to polite questions about dinner in the restaurant the night before. One morning this conversation transpires.)

Coworker: “So, how did you find your dinner last night?”

Guest: “Oh, quite wonderful. I’m still full! I don’t know how I’m going to manage after this breakfast!”

Coworker: *without thinking* “Not to worry; go for a jog around in the garden outside to work it all off!”

Guest: “This is a five-star establishment!

(There is a moment of pause as we begin to run through all the ways this conversation could hurtle rapidly downhill. My coworker, thinking he is offended, makes to try and preemptively smooth over the situation.)

Guest: *laughing* “I would expect someone to go outside and do the running for me!”

Thank GOD That Wasn’t As Bad As It Could Have Been

, , , | Right | October 9, 2018

(I am serving tables during breakfast. While serving hot coffee to a customer, I accidentally spill some, and it lands on the bare skin of his young daughter’s foot.)

Me: “OH, MY GOD! I’m so, so sorry, miss!”

Daughter: *waves her hand* “Oh, don’t worry, hon. It must be God’s way of telling me that I shouldn’t be wearing uncovered shoes on Sunday!”

Nothing Tastes Better Than “Free”

, , , , | Right | October 9, 2018

(I am a cashier at a small cafe bakery, which has no line at the moment. A customer rushes in, phone in hand, and points at an online ad for our free bagel promotion.)

Customer: “Is this legit?!”

Me: “Yes, if you use [Rewards Card].”

(The customer fumbles for his wallet, pulling out his rewards card and handing it to me.)

Me: *swipes card* “Okay, you are eligible for the free bagel. Which bagel would you like?”

(He orders his bagel, and, since it is free, he doesn’t have to pay.)

Customer: “Is that it?!”

Me: “Yup, it’s a free bagel!”

Customer: “Aww, yeah!”

(He took his bagel and walked out, beaming with joy. I never knew anyone could be so happy about a bagel.)

Prescribing Them Some Anti-Mean Pills

, , , , | Right | October 8, 2018

(I work at a pharmacy as a technician. We have the ability to request certain prescription refills for patients at the doctor’s discretion. Notes appear on a patient’s profile when we make requests, giving us the status of the request — waiting for response, denied, or approved. It usually takes two or three days to hear back from a doctor, so we generally make the requests within a week or two of when the patient will be out of medication to avoid issues with insurance companies filling too soon. It is about nine in the morning on a weekday when a middle-aged man walks up to the pickup counter:)

Me: “Hi. Welcome to [Pharmacy]. How can I help?”

Customer #1: “I’m here to pick up a prescription.”

(I take his name and birthdate to pull up his profile. There are no prescriptions ready, but there is a note that we’ve sent a request to a doctor for a refill.)

Me: “It appears that you don’t have any prescriptions ready, sir, but we did send out a request to your doctor for a refill of [Prescription].”

Customer #1: “Yes, I know that. I was here yesterday and you guys told me the exact same thing. I have to drive a long way to get here. Why isn’t it ready yet?”

Me: “Well, it often takes a couple of days for a doctor to respond. Are you out of medication?”

(Occasionally, we will give patients a few extra pills if we’re having issues reaching the doctor, and they’re entirely out of medication. The customer gets angrier.)

Customer #1: “Why hasn’t it been filled yet? He always responds quickly! Haven’t you checked your messages yet? What kind of place is this?”

(At nine in the morning, not all doctor’s offices in our area are even OPEN, let alone writing prescriptions. We usually recommend calling in the afternoon to hear back from doctors.)

Me: “I’m sorry, sir, but the doctor still hasn’t sent us the refills yet. If you really need the medication, you can try calling the doctor’s office, as well.”

(This sometimes does help to speed up a doctor’s refills and authorizations, and we reach out to the patient to tell them if we don’t hear back in three days of a request to recommend getting in touch with the doctor. This also causes a note on a profile, which is not on this customer’s profile.)

Customer #1: “Why do I need to call the doctor when that’s clearly your job?”

(At this point I’m shocked speechless in anger. It takes me a few seconds to recover.)

Me: “You could also call us to make sure we have the prescription before coming.”

Customer #1: “You people never pick up the phone! I always end up on hold when I call.”

(The customer walks away, muttering about how we never have the prescriptions ready and don’t know what we’re doing. The customer behind him, who was waiting for her prescriptions to be refilled, has heard the whole exchange, and is equally as shocked at this guy.)

Customer #2: “Wow… I don’t know how you can put up with someone like that; I couldn’t handle being yelled at by someone with an attitude.”

Me: “Unfortunately, that’s not the worst of it. Sometimes they’re even meaner.”

Customer #2: “I’m sorry. I hope you don’t have any more like him today.”

(She was very polite throughout the rest of the exchange, and whatever upset I was feeling at the first customer was erased by her. She made my day. Whoever you are, thank you; I needed it.)

Tech Support: More Important Than The President

, , , , | Right | October 4, 2018

(I am on a call with a client who’s a president of sorts for a pretty big-name company. I’m walking him through the process to install a few company applications on his phone. As we’re speaking, I hear someone trying to get his attention to ask him something. After a few moments of this, the client turns to that person speaking and says, loudly I might add:)

Caller: “Shut up, will you?! I’m on the phone with someone more important than you! You’re a VP; you figure it out!”

(I had to mute the call for a moment, I was laughing so hard.)

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