Something Was Lost From Mouth To Mouse

, , , , , | Working | February 20, 2018

(I am collecting my car from having been fixed from a new repair shop. A receptionist is helping me when his computer mouse stops working.)

Me: “Put it next to another mouse. That will make it work.”

(The receptionist does just that.)

Me: “That is mouse-to-mouse resuscitation!”

Receptionist: “It didn’t work.”

(I felt really embarrassed as he just didn’t get the joke.)

You And The Tech Are Not In Alignment

, , , , , , | Working | November 29, 2017

Me: “I need the oil changed. And also, I think you’d better check the alignment, as I bounced off a curb pretty hard recently.”

(I sit in the waiting room. Within 20 minutes, I’m called to the service desk.)

Service Guy: “Your car’s ready. You owe [low amount].”

Me: “Are you sure? There hasn’t been time to check the alignment, and you haven’t charged me for it.”

Service Guy: “I don’t know about that. You’d have to talk with the technician.”

Me: “Could I talk to the service manager, please?”

Service Guy: “He’s not here.”

Me: “Then I’d like to talk to the technician, please.”

(He looks a bit startled, but gets the tech from the back.)

Me: “I asked to have the alignment checked. Did you do it?”

Tech: “Yeah.”

Me: “I don’t see anything on the paperwork documenting that.”

Tech: “We had it up on the rack to change the oil, and I looked at the alignment. It’s fine.”

Me: “You know, I’m pretty sure checking the alignment is a lot more complicated than that.”

Tech: *condescendingly* “Lady, I looked at it! It’s fine!”

Me: “Would you put that in writing?” *I turn over the paperwork and hand it to him, with a pen*

Tech: “Sure!”

Tech: *writes* “I looked at the alignment and it’s fine.”

Me: “Be sure to sign that, please.”

(He did. I thanked them, paid, and left. The next morning I called and talked to the service manager, explaining what I was told. He asked me to bring the car back in, which I did at my convenience. End of story: free alignment check, and free realignment, because it was way off. And I’m guessing the tech learned not to sign things he wasn’t certain of!)

School Can Open Doors

, , , , | Working | November 10, 2017

(I live in a very small town. My car is hit and sustains damage on the passenger side. I take it to the only auto body shop in town for repairs. I pick it up on Friday. On Sunday evening I chaperone an event at the high school.)

Student: “Hey, Mrs. [My Name]. My dad’s outside.”

Me: “Why? You guys are supposed to be done at 10:00. It’s only 9:30.”

Student: “I don’t know. I’ll text him.”

(Several minutes pass.)

Student: “That’s weird. My dad never answered, and now his car is gone.”

Me: “He’ll probably be back at 10:00.”

(We finish up and I dismiss the other kids. It’s now 10:15 and there is no sign of the student’s dad.)

Me: “Did you try calling him?”

Student: “Yeah. It went to voicemail. I guess I can walk.”

Me: “I can take you. Why don’t you take my car keys and these boxes and go get in the car. I’ll be there as soon as I lock up here.”

(He takes the keys and goes off to the parking lot. I turn off the lights and lock up and head to the car. When I get there, the student is standing next to the car, looking perplexed.)

Me: “What’s wrong?”

Student: “Your key doesn’t do anything. I put it in the lock and it spins all the way around and doesn’t unlock the door.”

(I try the passenger door and find he’s correct. I try the driver’s door and it works fine. I reach across and open his door. As we are driving to his house:)

Student: “You know, my dad can probably fix that. He owns a body shop.”

Me: “I know. I just got my car back from your dad’s shop on Friday. He fixed the passenger side. I guess he forgot to reattach the lock.”

(By the time I get home after dropping off the student, I have a voice mail.)

Student’s Dad: “Hi. This is [Student’s Dad]. Thanks for dropping off [Student]. If you can come to the shop in the morning, I will fix your door. I’m really sorry. Um, just tell the girls at the desk you need to see me. They, uh, don’t need to know why.”

(I guess he was embarrassed to admit to his staff what happened!)

You Pay Like A Girl

, , , , | Right | October 17, 2017

(I’m a female heavy-duty mechanic. I get put to work on a customer’s truck that I’ve been warned is a pain in the a**. I get finished with his truck with no problem and bring him over to my service writer to finish paperwork.)

Service Writer: “Please sign here.”

Customer: “Do I get a cheaper price because she’s a girl?”

Me: “…”

Service Writer: No.”

Customer: “Why not? Other places do it.”

(There is a moment of silence as my service writer glares at the man and I focus harder on my paperwork so that I don’t swear at him.)

Service Writer: *finally breaking the silence* “We don’t work like that here.”

Customer: *grumbles and walks away*

Me: “Did he really say that?”

Service Writer: “Yup, and he’s not even paying the bill. His boss is.”

You Couldn’t Service-Write This Even If You Tried

, , , | Right | September 12, 2017

(I work at an auto and diesel repair shop, and I happen to be a young female. I write estimates, talk to customers, order parts, etc…)

Me: “[Shop]. How can I help you?”

Customer: “I need a quote on my truck.”

Me: “Sure, what kind of truck?”

Customer: “Are you the service writer?”

Me: “I am.”

Customer: “Are you the only service writer? No men?”

Me: “Just me. [Old Male Coworker] left a year ago.”

Customer: “Can I talk to anyone else?”

Me: “Sure. Hang on just a minute.”

(Transfers phone to one of the owners, who is an office manager.)

Owner: “Hi, this is Jane!”

(This happens about once a month.)

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